Trevor Phillips
Trevor Phillips at Lithia Reno Subaru
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Trevor Phillips

Service

Lithia Reno Subaru

2270 Kietzke Ln
Reno, NV 89502

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2 Reviews
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2 Reviews

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2 Reviews of Trevor Phillips

October 29, 2022

Dealership Rating
Employee Rating

30 thousand mile service was believed to be done. Then service lights came on showing low windshield wiper fluid. I stopped by three weeks after the service visit and a technician reset service notic More

by Pamela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Nov 04, 2022

Lithia Reno Subaru responded

Pamela, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (775) 284-8000 and we will work with you personally in rectifying the issues you experienced.

Nov 04, 2022

Pamela responded

I have called four times. Each time I call, I am told that I am being transferred to a Service Manager, then the line hands up.

April 22, 2022

Dealership Rating
Employee Rating

Absolutely disrespectful and terrible customer service. Very unprofessional and no guarantee on service l l. More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 23, 2022

Lithia Reno Subaru responded

Alex, I would like the chance to speak with you to learn more about your recent visit. Please reach out to me when you have a moment to discuss this further. Best regards, Carmelito Adams CarmelitoAdams@lithia.com

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