Trevor Ostendorf | Page 2

Trevor did an incredible job of taking care of my concern, going above and beyond to address a concern. He worked with Mazda to get me a fair price or the service performed. HUGE 'thank you' to Trevo concern, going above and beyond to address a concern. He worked with Mazda to get me a fair price or the service performed. HUGE 'thank you' to Trevor! More

by JOSEPHMX5 Verified Customer Verified Customer

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I very much appreciate communication and taking care of everything I asked for right away. everything I asked for right away. More

by johnbekkum Verified Customer Verified Customer

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Very friendly and communicative. The service department is great. The sales department can be a bit heavy-handed. The service department is great. The sales department can be a bit heavy-handed. More

by EDENBOJR Verified Customer Verified Customer

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Great job by everyone. Everyone except this annoying questionnaire. If I say great job by everyone, that should be enough. Why the ridiculous 15 word minimum. You’re just g Everyone except this annoying questionnaire. If I say great job by everyone, that should be enough. Why the ridiculous 15 word minimum. You’re just going to end up making people like me not respond. More

by glind1950 Verified Customer Verified Customer

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Fantastic dealership to work with. Great service dept and great non-pushy sales department as well. Any issues ive had have been handled quickly. Great service dept and great non-pushy sales department as well. Any issues ive had have been handled quickly. More

by mnmullet Verified Customer Verified Customer

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One Auto/Madza in Chippewa Falls worked with me on giving me a great deal on cost when after 1 day of driving my car needed repair. Working with Josh & Clay made my trade in go very smoothly. me a great deal on cost when after 1 day of driving my car needed repair. Working with Josh & Clay made my trade in go very smoothly. More

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Excellent customer service, friendly staff, being remembered and respected as a person not just a sale remembered and respected as a person not just a sale More

by kathymitchell3 Verified Customer Verified Customer

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We have purchased over $100k in vehicles in the last 5 years. You would think the employees at the dealership would at least greet us with even a little courtesy. Not one employee acknowledged our presen years. You would think the employees at the dealership would at least greet us with even a little courtesy. Not one employee acknowledged our presence. Even as we looked at a new vehicle. Something is very wrong at this dealership. Service was not a bit better. Apparently we must have a been a bother to require service. At least say good morning. It’s such a little ask. More

by JBINKLEY77 Verified Customer Verified Customer

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Everyone at the chippewa valley mazda dealership is so nice and they are very understanding with anything possible nice and they are very understanding with anything possible More

by russellculver81 Verified Customer Verified Customer

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Dealing with a warranty issue from One Automotive was one of my worst consumer experiences ever. CV Mazda was not the problem. It all began with Ken Vance Automotive. Trevor did ok with his part of the pr of my worst consumer experiences ever. CV Mazda was not the problem. It all began with Ken Vance Automotive. Trevor did ok with his part of the process. No blame to him. However, the entire process to have my vehicle repaired took two months to the date. I personally had to care the warranty company to have them accept my claim. When I first was notified that my truck was ready, it turned out that in the process, they disabled my cruise control. It took another month for that to be repaired. When we were finally informed that our vehicle was ready, we went to the dealership with which we had initiated the process and then were informed that the vehicle was still at the other location and we had to go get it. They acted as if they had no idea of what had been going on after the 2 months. 20 miles and 1 1/2 hours later we were able to pick up our vehicle. They couldn't even return the vehicle to where we had dropped it off. And then, the final straw, we were looking to trade this vehicle that night to avoid having to deal with One Automotive further, we were informed that the truck had been rolled prior to our initial purchase, to which we were never informed. We traded our vehicle the same day that we picked it We will never deal with One Automotive again. More

by packerpat Verified Customer Verified Customer

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