Trevor Harlow

"I’m consistently impressed by the level of service I receive at Mercedes-Benz of Ontario. The process is seamless, adding real value to my experience and making everything simple and efficient. Having a receive at Mercedes-Benz of Ontario. The process is seamless, adding real value to my experience and making everything simple and efficient. Having access to a loaner vehicle keeps my routine running smoothly during service, and my service advisor, Matzi, always goes the extra mile, calling to explain each step and ensuring that everything is done to Mercedes’ specifications. Working with Trevor and Addi in Sales and Dennis and Johnny in Finance has made me feel like a truly valued Preferred Owner. Their commitment to excellence, along with benefits like the convenient car wash, has solidified my loyalty to Mercedes-Benz—specifically with Ontario. April, Hailey, and Angel, along with the entire team, continually provide top-notch service. This level of care and attention is exactly why I chose Mercedes-Benz of Ontario!" More

Report | Print

I have been their customer since 2014 and they have been always great and professional. Both in sales and service, I do not trust any other dealer with my MB but MB Ontario always great and professional. Both in sales and service, I do not trust any other dealer with my MB but MB Ontario More

Report | Print

Shami and Afshin was the financial managers that assisted me during my transition from lease to purchase. They presented in a friendly, professional, caring and patient manner. They listened responded to my me during my transition from lease to purchase. They presented in a friendly, professional, caring and patient manner. They listened responded to my questions and concerns and resolved resolved each in a timely manner. More

Report | Print

My experience was close to meeting my expectations and overall, a great experience. From the moment we arrived, We were greeted by the front desk staff. They were kind and professional and made the welcom overall, a great experience. From the moment we arrived, We were greeted by the front desk staff. They were kind and professional and made the welcome experience great. One of the Sales reps on the floor offered us water which was a nice touch. We were told by Lee we were meeting Mr. Champagne, upon us arriving we did not. Trevor Harlow is who we were introduced to and did a stellar job at representing Mercedes Ontario and the automobiles that you offer. We test drove 2 different cars, as we had a car on hold at another location but wanted to do our due diligence in ensuring we were making the correct decision. After test driving both cars, we ran the numbers on one of them to see if it aligned with our price point and it did. At that point I had to go home and weigh the pros and cons of which car I was going to go with and Trevor was patient in that process and kept in contact while we made that decision to let us know if the car was sold to someone else. After weighing the pros and cons we decided on the car at Mercedes Ontario and Trevor let us know it was still available and we set an appointment to come check out the car one more time and seal the deal. Trevor was kind enough to offer transpiration if I needed a way to get to the dealership for our appointment, although I ended up not needing it, it was a nice gesture and made my experience that much better. Upon my arrival to Mercedes the next day back to the dealership, the front staff again were professional and truly welcoming. Trevor then showed up to work with me and introduce me to Dani Constantine and the experience got even better. I cannot express enough how professional, kind, friendly, and knowledgeable Dani was on the car I was interested in. If it was not for him, I would have not been sure I made the right decision. He took his time, walked me through everything digitally with teh car and its' system and that took my experience to the next level. Mercedes Ontario is truly lucky to have Trevor and Dani as part of your team. Finally, after everything was said and done, Dani had the car cleaned and prepared for me with a bow and took a picture of me to send to my husband so he could know how everything was going through the process since he had to work that day. I also finally got to meet you. I have never been a fan of going to a dealership and purchasing a car, but I must say this was the best experience I have ever had. My only feedback would be the transparency in the condition of the car. When test driving I knew the car I purchased was front wheel drive, what I did not know was that this meant that it would not be a silent drive something I thought all Mercedes automobiles were built to that standard, and something my previous Land Rover drove like, so I will have to get used to hearing that noise and know that nothing is wrong with the car. After I left the lot, I was unsure if something was wrong with the car because I heard this noise while driving and did my research as well as contacted Mercedes to confirm the last maintenance, which made me realize I would have to live with the sound since once you buy that is it there is no cool-off period . I also over looked that the interior trunk of my car was scratched up a lot . This was a pre-certified car; it would have been nice for that to have been mentioned to me upfront. Also, the car did not come with a retractable cargo trunk cover, although the holes are there for it and this car was previously a lease, I was curious as to why it was not in the car and why I was not informed of this. Last is the finance process. I was financing through my credit union and although the Finance rep was truly nice, professional, and did not pressure me into buying the extended warranties and maintenance plans, I wish that time could have been expedited. Overall great experience More

Report | Print

Trevor Harlow is first-class all the way. He ensures we are well taken care of, going above and beyond when that's what it takes. He ensures we are well taken care of, going above and beyond when that's what it takes. More

Report | Print

Phil Gibson is very professional and knowledgeable on all matters dealing with Mercedes. Very happy with his service!! matters dealing with Mercedes. Very happy with his service!! More

Report | Print

Our experience with Trevor in sales was amazing from start to finish Very nice and sweet person they treated us as top priority start to finish Very nice and sweet person they treated us as top priority More

Report | Print

Mike, I don’t remember his last name, who handled my Mike, I don’t remember his last name, who handled my service did an excellent job and accommodated my request to complete the service in a manner t Mike, I don’t remember his last name, who handled my service did an excellent job and accommodated my request to complete the service in a manner that allowed me to take off on vacation. He was polite, professional and thorough. Excellent experience. More

Report | Print

Natalie Duncan was great. The scheduling was super easy and convenient. The reminder was helpful. The check in and loaner pick up was fantastic. Great and convenient, and so glad the courtesy car wash i and convenient. The reminder was helpful. The check in and loaner pick up was fantastic. Great and convenient, and so glad the courtesy car wash is finally open again! More

Report | Print

Service Advisory is Excellence! Seriously, you have a Service Advisory is Excellence! Seriously, you have a wonderful team , I hoped to have the best of service all ways in the future and I look forward Service Advisory is Excellence! Seriously, you have a wonderful team , I hoped to have the best of service all ways in the future and I look forward to it. More

Report | Print