Trevor Castle
Trevor Castle at Tustin Lexus
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Trevor Castle

Internet Sales Manager

Tustin Lexus

45 Auto Center Dr
Tustin, CA 92782

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18 Reviews
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18 Reviews

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18 Reviews of Trevor Castle

November 19, 2024

Dealership Rating
Employee Rating

This dealer sales representitives are all kind, Quick and profesional. They are very cooperativa with their customers. More

by Jason Kang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dave Strader, Alex Kim , Abel Ou

Nov 21, 2024

Tustin Lexus responded

Hi Jason, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 22, 2023

Dealership Rating
Employee Rating

Everyone that I worked with to lease a new RX350 was very knowledgeable and professional. More

by Mary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Lawson

Dec 22, 2023

Tustin Lexus responded

Mary, We are thrilled to see that you had a memorable experience! Congrats on your new RX and we hope to hear from you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 09, 2023

Dealership Rating
Employee Rating

Nick helped us with professional services. The process to rent a car for a day was also very smooth More

by jjuhyun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick

Sep 11, 2023

Tustin Lexus responded

We're very happy to read about your experience with Nick and our team. Thank you for choosing us here for your Lexus needs and we can't wait to see you here at your next visit. Hope all is well. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

Sep 09, 2023

jjuhyun responded

His last name is Nehrir.

June 30, 2023

Dealership Rating
Employee Rating

Trevor and Paymon were so helpful and made everything extremely easy with my new car! More

by lornaregina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paymon

Jul 05, 2023

Tustin Lexus responded

Congratulations on your new ride, Lorna! We're so proud of Trevor & Paymon for delivering an excellent shopping experience. Welcome to the family! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

July 26, 2022

Dealership Rating
Employee Rating

Can’t complain about anything! The service was great and on time. We like the new look of the dealership as well. More

by kswood007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2022

Tustin Lexus responded

Thank you so much for taking the time to leave this awesome review and we hope to see you again! Take care! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 02, 2022

Dealership Rating
Employee Rating

Very professional and caring interactions. Clean and neat facility. Many the buying experience easy and trade in effortless. More

by wsmarcus
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Kincebach

Jan 03, 2022

Tustin Lexus responded

It's so nice to see that you were impressed with our service and facility! Thanks for this quality review and we hope to see you soon. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 30, 2021

Dealership Rating
Employee Rating

Fast, professional and efficient. Done at the time they estimated. Rick Massucci who takes care of my vehicle maintenance paperwork is the best. Thank you for having him there to handle my vehicle care. O More

by skylerhan59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 02, 2021

Tustin Lexus responded

We are thrilled that Rick got you in and out as soon as possible! Thank you so much for taking the time to leave this awesome review and we hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 24, 2021

Dealership Rating
Employee Rating

Got ad from Edmunds online august 31st.Vehicle was put on site that day.Went up and drove vehicle LS 460 F-Sport. Went to sign papers and magically car was increased 8000.00 dollars.Luck had the original More

by docnoll
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 24, 2021

Tustin Lexus responded

Unfortunately, the price listed on Edmunds did not update and was not accurate. Despite this pricing error, we did honor the Edmunds price and not the price listed on our website. We've since confirmed that all of our prices on Edmunds are the same as the prices on our website. Should you like to discuss this any further, please contact General Sales Manager Bill Phelps at billphelps@tustinlexus.com. Thank you. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

Sep 24, 2021

docnoll responded

Mr. D'Amato unfortunately that is not accurate..I have an original copy of your Edmunds advertising listing vehicle at 49999.00(will send to you ).A tangled web we weave with your response.... The lowest your General Sales manager would go was 52800.00 .. Mr. Bill Phelps was the General Manager...I tried to call him several times but he won't take my call...You still owe me 2800.00 if you want to be ethical and transparent with customers. Not my fault you put advertising out wrong as you state . Edmunds site stated it was only "fair price" on it's site at the 49999.00 price.. It is not like you were losing money on the sale!!! Dr. Patrick Noll

February 12, 2021

Dealership Rating
Employee Rating

This was our first Lexus purchase and the entire process was great from start to finish. Trevor did great explaining all the Lexus features. Highly recommend this dealership. More

by Lexus_Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 24, 2020

Dealership Rating
Employee Rating

I worked with Trevor Castle and he went above and beyond to make sure we had an excellent experience! (And we were not the easiest customers to please.) We love our new Lexus, and will be sure to refer fami More

by Nkading
Recommend Dealer
Yes
1

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