Service writer and mechanics were very courteous and
helpful. They assessed the problems and ordered parts to be installed at a later date. Courtesy wash and chocolates were a nice touch..
helpful. They assessed the problems and ordered parts to be installed at a later date. Courtesy wash and chocolates were a nice touch..
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by U2BBAD
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Don’t remember
Apr 22, 2026 -
Genesis Of Kansas City responded
It’s wonderful Treshaun and our technicians provided courteous, helpful service in assessing your Genesis GV80 and arranging the needed parts. We’re glad the complimentary wash and chocolates enhanced your visit, and we look forward to serving you again soon.
Genesis of Kansas City Team
Excellent customer service, starting with the sales team,
to the service department. Always friendly and helpful when I come in
to the service department. Always friendly and helpful when I come in
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by jajenkins450
Verified Customer
Verified Customer
Apr 15, 2026 -
Genesis Of Kansas City responded
Thank you for sharing such positive feedback about our sales and service teams. We’re pleased they provide friendly and helpful support each time you visit. Enjoy your new Genesis GV70 and we look forward to seeing you again.
Genesis of Kansas City Team
Al was great to work with!
The whole team was nice and supportive during the entire purchase.
The whole team was nice and supportive during the entire purchase.
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by spencercshockley
Verified Customer
Verified Customer
Apr 07, 2026 -
Genesis Of Kansas City responded
Thank you for choosing the Ford Edge and sharing your feedback. Treshaun and our team are delighted that you felt supported throughout the purchase process.
Genesis of Kansas City Team
it will be nice to get into the new building.
excess into the lot and maintenance is tight. waiting room is very average. Great employees
excess into the lot and maintenance is tight. waiting room is very average. Great employees
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by sr
Verified Customer
Verified Customer
Apr 08, 2026 -
Genesis Of Kansas City responded
Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Genesis Of Kansas City. We look forward to having you as one of our valued customers for many more years to come!
Genesis of Kansas City Team
I’m extremely frustrated with the service I received.
I called a week in advance specifically to arrange a loaner car while my vehicle was getting an oil change, and was told it would be taken care of. W
I called a week in advance specifically to arrange a loaner car while my vehicle was getting an oil change, and was told it would be taken care of. When I showed up, I was suddenly told no, which completely contradicts what I was told before.
What makes this even worse is that you offer valet service. If I had been told the truth, I wouldn’t have had to come in at all—you could have simply picked up my car. Instead, I had to go out of my way to drive to the dealership for no reason.
On top of that, I was told the service would take about an hour, and it ended up taking 2.5 hours. This shows a complete lack of communication, organization, and respect for my time. Overall, this experience was extremely disappointing and unacceptable.
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by grady bearley
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2026 -
Genesis Of Kansas City responded
Thank you for your review, Grady. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Genesis of Kansas City Team
Apr 09, 2026 -
Genesis Of Kansas City responded
Thank you for your review, Grady. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Genesis of Kansas City Team
Very friendly people who are working together to Al the
people who enter their doors
people who enter their doors
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by sjankord10
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2026 -
Genesis Of Kansas City responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with Treshaun. Please don't hesitate to let us know if we can be of further assistance.
Genesis of Kansas City Team
Car buying from dealerships usually gives me anxiety from
the pressure of car salesman. My fiancé and I had 5 blazers we found online and were going to look at. Genesis was the 3rd stop we made, and had to g
the pressure of car salesman. My fiancé and I had 5 blazers we found online and were going to look at. Genesis was the 3rd stop we made, and had to go no further. From the moment we walked in, we were comfortable and felt good about our experience purchasing the Chevy blazer we came to look at. The entire staff was friendly, helpful, and not pushy at all. They were very transparent, and we couldn't have imagined having such a good car buying experience, especially for my fiancé that had never bought a car from a dealership
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by jtvogel3
Verified Customer
Verified Customer
Other Employees Tagged:
Al Villamayor
Mar 30, 2026 -
Genesis Of Kansas City responded
Thank you for trusting us with your used Chevrolet Blazer purchase. We’re glad Treshaun and our team created a relaxed, transparent atmosphere that put you and your fiancé at ease from the start.
Genesis of Kansas City Team
Great environment clean comfortable friendly great staff
would definitely recommend anyone with a Genesis to get their vehicle serviced here
would definitely recommend anyone with a Genesis to get their vehicle serviced here
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by jeepdream0129
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Antonio Baskin
Mar 27, 2026 -
Genesis Of Kansas City responded
It’s great to hear you found our environment comfortable and our team friendly. Treshaun will be pleased to learn of your recommendation. We look forward to caring for your Genesis GV80 in the future.
Genesis of Kansas City Team
Fantastic service by Tucker and his entire crew.
Couldn't be happier. Service like this is a real difference maker.
Couldn't be happier. Service like this is a real difference maker.
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by Jeep Newbie
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tucker Wasler
Mar 23, 2026 -
Genesis Of Kansas City responded
Thank you for recognizing our service team’s dedication during your Genesis appointment. We’re glad their attention to detail made a real difference. We look forward to helping keep your Genesis in top condition.
Genesis of Kansas City Team
They are always so nice and professional and will do
anything to make me happy
anything to make me happy
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by sgeltner1
Verified Customer
Verified Customer
Service Price Transparency
Mar 21, 2026 -
Genesis Of Kansas City responded
It’s wonderful to hear that Treshaun and our team treated you with professionalism and genuine friendliness during your Genesis GV80 service. We always aim to provide attentive care and make sure you’re fully satisfied. Thank you for your kind feedback and we look forward to helping you again.
Genesis of Kansas City Team
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