Trenton Nobles

The sales team is incredibly pushy, they make you feel bad for wanting to wait and the owner, Nick is untrustworthy. Literally go anywhere else. bad for wanting to wait and the owner, Nick is untrustworthy. Literally go anywhere else. More

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I genuinely do not know how many different versions of the same story I am supposed to receive from this dealership. I purchased a used Jeep from Grubbs Acura of Tulsa, and what should have been a norm the same story I am supposed to receive from this dealership. I purchased a used Jeep from Grubbs Acura of Tulsa, and what should have been a normal vehicle purchase has turned into weeks of mechanical problems, conflicting information, poor communication, and constant frustration. The Jeep experienced serious problems almost immediately after purchase, including going into limp mode on the highway, overheating after being returned to me following repairs, and later breaking down again. I have dealt with sales, service, finance, and management throughout this process and have repeatedly received information that either conflicted with what another department told me or later changed. Today was another example. During a phone conversation, I was told that a check had been sent out to unwind/defund my deal. I was completely caught off guard because I had never agreed to that. Then, after I questioned what was happening, I was told they had misread the information and the deal was NOT being defunded. How does something that significant get “misread”? This isn’t a misunderstanding about an oil change or an appointment time. This is the financing and ownership of a vehicle. At this point, I have filed a formal complaint with the Oklahoma Used Motor Vehicle Commission and am documenting my experience through the appropriate channels. I have tried repeatedly to resolve this privately and simply get clear, consistent answers. Instead, I continue receiving conflicting information. I am exhausted. I shouldn’t have to question whether what I’m being told today will still be true tomorrow. If you purchase a vehicle here, get EVERYTHING in writing. Keep copies of everything you sign, document every conversation, and consider having the vehicle independently inspected. I will update this review if and when this situation is actually resolved. More

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Higher prices than any other dealer. Service center staff is friendly and helpful but those are the actual service center technicians getting a hold of someone in the service center the Service center staff is friendly and helpful but those are the actual service center technicians getting a hold of someone in the service center the administrative side you call they tell you no one‘s available and will give you a call back and no one ever calls you back do better after the sale Grubbs. More

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Everyone was great told me what I ask for good work and friendly just a little cramped until construction is finished. friendly just a little cramped until construction is finished. More

by h4 Verified Customer Verified Customer

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They do the job but there’s always some hiccup. My last visit I discovered they have started charging a separate fee for using a credit card to pay. That’s rediiculius! I can understand it from a s My last visit I discovered they have started charging a separate fee for using a credit card to pay. That’s rediiculius! I can understand it from a small business but thus us a very large corporation. It feels like they are just bleeding their patrons. More

by dnation0324 Verified Customer Verified Customer

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The team has been great! Helpful and knowledgeable. It’s always a great experience getting my car serviced. Helpful and knowledgeable. It’s always a great experience getting my car serviced. More

by townejennifer16011 Verified Customer Verified Customer

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Poor customer service for manager years. Nothing’s changing after talking to the dealership or Acura customer service. Final straw is no honoring the $49.50 service coupon. Nothing’s changing after talking to the dealership or Acura customer service. Final straw is no honoring the $49.50 service coupon. More

by Dash Verified Customer Verified Customer

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Had my car for over a year. Did not fix the issues entirely. Kept damaging the vehicles paint during maintenance. Completely unable to contact the service department for any sor Did not fix the issues entirely. Kept damaging the vehicles paint during maintenance. Completely unable to contact the service department for any sort of update. By far the worst experience I've ever had with vehicle service. Vehicle still has issues that need to be fixed that were a part of why I brought it in. So, work was never full completed after over a year of maintenance, with no updates, constantly new damage. And I received essentially nothing in return. I have given up trying to work with the service department. Never will I ever bring this vehicle back to "make things right" because it WILL get damaged again and I cannot continue without having my car for another year. I use the car for Uber and was unable to work because I cannot use a loaner for work. By far the most terrible experience I've ever had. More

by Jeremy Monday Verified Customer Verified Customer

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Staff needs more training, and they need to hire someone to answer service phone calls. No one has followed through with my extended warranty service request. to answer service phone calls. No one has followed through with my extended warranty service request. More

by mendez_18_maria Verified Customer Verified Customer

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Excellent service both in the sales room and at the service area. I have never been disappointed. service area. I have never been disappointed. More

by jdebernardis69 Verified Customer Verified Customer

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