David Gover

I genuinely do not know how many different versions of the same story I am supposed to receive from this dealership. I purchased a used Jeep from Grubbs Acura of Tulsa, and what should have been a norm the same story I am supposed to receive from this dealership. I purchased a used Jeep from Grubbs Acura of Tulsa, and what should have been a normal vehicle purchase has turned into weeks of mechanical problems, conflicting information, poor communication, and constant frustration. The Jeep experienced serious problems almost immediately after purchase, including going into limp mode on the highway, overheating after being returned to me following repairs, and later breaking down again. I have dealt with sales, service, finance, and management throughout this process and have repeatedly received information that either conflicted with what another department told me or later changed. Today was another example. During a phone conversation, I was told that a check had been sent out to unwind/defund my deal. I was completely caught off guard because I had never agreed to that. Then, after I questioned what was happening, I was told they had misread the information and the deal was NOT being defunded. How does something that significant get “misread”? This isn’t a misunderstanding about an oil change or an appointment time. This is the financing and ownership of a vehicle. At this point, I have filed a formal complaint with the Oklahoma Used Motor Vehicle Commission and am documenting my experience through the appropriate channels. I have tried repeatedly to resolve this privately and simply get clear, consistent answers. Instead, I continue receiving conflicting information. I am exhausted. I shouldn’t have to question whether what I’m being told today will still be true tomorrow. If you purchase a vehicle here, get EVERYTHING in writing. Keep copies of everything you sign, document every conversation, and consider having the vehicle independently inspected. I will update this review if and when this situation is actually resolved. More

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Everyone was great told me what I ask for good work and friendly just a little cramped until construction is finished. friendly just a little cramped until construction is finished. More

by h4 Verified Customer Verified Customer

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We had a good experience with the service that we received from the dealer ship received from the dealer ship More

by christina.hamilton03231 Verified Customer Verified Customer

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They do the job but there’s always some hiccup. My last visit I discovered they have started charging a separate fee for using a credit card to pay. That’s rediiculius! I can understand it from a s My last visit I discovered they have started charging a separate fee for using a credit card to pay. That’s rediiculius! I can understand it from a small business but thus us a very large corporation. It feels like they are just bleeding their patrons. More

by dnation0324 Verified Customer Verified Customer

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Poor customer service for manager years. Nothing’s changing after talking to the dealership or Acura customer service. Final straw is no honoring the $49.50 service coupon. Nothing’s changing after talking to the dealership or Acura customer service. Final straw is no honoring the $49.50 service coupon. More

by Dash Verified Customer Verified Customer

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Excellent service both in the sales room and at the service area. I have never been disappointed. service area. I have never been disappointed. More

by jdebernardis69 Verified Customer Verified Customer

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Did a good and fast job with all the paper all the paperwork and was very friendly. paperwork and was very friendly. More

by okieman70 Verified Customer Verified Customer

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Great,low pressure. Professional. Sales person a little fast, but was professional. Financing, listened to my concerns. Professional. Sales person a little fast, but was professional. Financing, listened to my concerns. More

by saraanderson6219 Verified Customer Verified Customer

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Very friendly and accommodating even while they are underconstruction. My service advisor was very good. underconstruction. My service advisor was very good. More

by srpastor0 Verified Customer Verified Customer

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The service writer and manager handled an issue we had in a very satisfactory order. Happy with customer focus a very satisfactory order. Happy with customer focus More

by garypaulreeves Verified Customer Verified Customer

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