Trenton Cooley | Page 2

Walt Massey Chevrolet Franklinton responded

Hi, we’re glad Trent was able to get answers to your questions and follow up with you so quickly at Walt Massey Chevrolet Franklinton. We’ll be happy to pass along your kind words to Trent.

Walt Massey Chevrolet Franklinton responded

Hi Jake, we appreciate you taking the time to share this. We’re glad the team at Walt Massey Chevrolet Franklinton got your truck in on time, answered your questions, and helped get the parts you needed ordered. Thank you for trusting us with your truck.

Walt Massey Chevrolet Franklinton responded

Hi, We are happy that the service department could accommodate the earlier time. We’re glad you continue to have a positive experience with Walt Massey Chevrolet Franklinton and appreciate you trusting us with your vehicle.

Walt Massey Chevrolet Franklinton responded

Hi, We really appreciate you recognizing the team at Walt Massey Chevrolet Franklinton for the service they provide. Knowing you consider us the best in Washington Parish is a wonderful compliment, and we are glad you enjoy working with our team.

Walt Massey Chevrolet Franklinton responded

Hi, we really appreciate hearing that you were pleased with the work at Walt Massey Chevrolet Franklinton. It is great to know you plan to come back for your next oil change and feel comfortable bringing your vehicle to us if something comes up. We look forward to taking care of you again.

Walt Massey Chevrolet Franklinton responded

Hi, I’m glad you had a good experience with our service team. It’s nice to know the oil change went well and that you enjoyed having your car washed. I’m sorry about the wiper fluid being missed after you were told the fluids had been topped off. That was an oversight we should have caught. We hope to provide an even better service experience for you next time.

Walt Massey Chevrolet Franklinton responded

Hi Ashely, thank you so much for the incredible feedback! It really means a lot to hear how happy you were with your experience at Walt Massey Chevrolet Franklinton. We’re truly grateful for your trust and for choosing us. We’ll do our best to keep you “locked in” for many years to come!

Walt Massey Chevrolet Franklinton responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Walt Massey Chevrolet Franklinton responded

Hi, I am glad the team at Walt Massey Chevrolet Franklinton made you feel welcome throughout your visit. It is great to hear the staff was friendly, kind, and kept you informed along the way. We look forward to providing that same level of service next time.

Walt Massey Chevrolet Franklinton responded

A short wait and flexible scheduling can make all the difference! We're glad our team kept you informed about the change and was able to offer an earlier appointment that worked well for you. We're happy you had a great experience and appreciate you choosing Walt Massey for your service needs!