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Trenton Cooley
Trenton Cooley at Walt Massey Chevrolet Franklinton

Trenton Cooley

Service Manager

Walt Massey Chevrolet Franklinton

2127 E Washington St
Franklinton , LA 70438

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4.9
98 Reviews
4.9

98 Reviews

Write a Review

98 Reviews of Trenton Cooley

October 15, 2026

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Employee Rating

The service department did a great job! My running rails look like they were on the vehicle when I bought it. Could not ask for a better job. Thanks for a wonderful job! More

by Kathy
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Oct 15, 2026

Walt Massey Chevrolet Franklinton responded

Kathy, it’s great to hear you’re so pleased with how your running rails turned out. We appreciate the kind words about our service department at Walt Massey Chevrolet Franklinton!

October 15, 2026

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Very wonderful people to have done business with for now and for ever more Thanks More

by PICTUREE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Martin, Judy Anderson, Steve Boyd, David Pennington, Stephen Brown, Christopher Kelley, Brian Borne, Sara Laratro , Everyone there was very nice people

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Oct 15, 2026

Walt Massey Chevrolet Franklinton responded

We appreciate your kind words and your continued trust in Walt Massey Chevrolet Franklinton. It means a lot to have you as part of our dealership family!

October 14, 2026

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Walt Massey is a great place to get tires ,oil change and brake repairs. It lot more thing can do for your vehicle and they also sale new anf dum use vehicle More

by rmlowe954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Martin, Christopher Kelley, Brian Borne

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Oct 15, 2026

Walt Massey Chevrolet Franklinton responded

We appreciate you thinking of Walt Massey Chevrolet Franklinton for routine maintenance. Thanks for supporting our dealership and giving us the opportunity to help with your automotive needs!

October 12, 2026

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Convenient , affordable, and customer focused! Great people, great experience, but do not like surveys. More

by ajs_ash99
Recommend Dealer
Yes

Other Employees Tagged: Trenton Cooley

Print
Oct 13, 2026

Walt Massey Chevrolet Franklinton responded

Hi, We appreciate the kind words about our team at Walt Massey Chevrolet Franklinton! We understand that surveys can get tiresome, so we appreciate you taking the time to share your thoughts with us.

October 12, 2026

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Employee Rating

Service department wasn’t staffed well for a weekend I had a appointment for 9 AM for a oil change ,tire rotation and a truck wash I got out of there at 11 AM with no truck wash More

by mwheat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 13, 2026

Walt Massey Chevrolet Franklinton responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

October 10, 2026

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Employee Rating

Great! He was great with customer service. Very helpful! Helped me look for something for cleaning my leather More

by MCGEHEEKARLA
Recommend Dealer
Yes

Other Employees Tagged: Trenton Cooley

Print
Oct 10, 2026

Walt Massey Chevrolet Franklinton responded

Karla, thanks for the kind words! It’s great to hear our team member was helpful and took the time to help you find something to clean your leather. We appreciate you choosing Walt Massey Chevrolet Franklinton!

October 04, 2026

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Employee Rating

Very friendly and professional service. Easy to get an appointment and if they find anything besides what you brought your vehicle in for they explain it very thorough. More

by Dawnlambert66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Crystal boone

Print
Oct 05, 2026

Walt Massey Chevrolet Franklinton responded

Dawn, it’s nice to hear the appointment was easy to set up and that the team took the time to explain anything they found during your visit. We appreciate you choosing Walt Massey Chevrolet Franklinton for your service.

September 30, 2026

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Employee Rating

Called about my engine light, and they got me in the same day and serviced my truck too. Great service More

by Brettslaughter24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 01, 2026

Walt Massey Chevrolet Franklinton responded

We appreciate you letting us know how your visit went. We're happy that we could get you in the same day and take care of your truck. Thanks for trusting Walt Massey Chevrolet Franklinton with your truck.

September 19, 2026

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Employee Rating

It was great everything was done quickly and enjoyed the fact that my truck was also washed. More

by ladnerbrad8
Recommend Dealer
Yes

Other Employees Tagged: Trenton Cooley

Print
Sep 20, 2026

Walt Massey Chevrolet Franklinton responded

Hi Brad, we’re happy we could get everything taken care of quickly and send you home with a clean truck too! Thanks for choosing Walt Massey Chevrolet Franklinton.

September 19, 2026

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Employee Rating

This dealership is ABSOLUTELY the Best In La. Each and Every sales rep, finance reps, lets just say...Every one were very friendly and honest. I would recomend every/any i knew, and I Already h More

by sherylclements2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Emily Martin, Judy Anderson, Steve Boyd, David Pennington, Stephen Brown, Christopher Kelley, Brian Borne , Ty McCain, Malik Powell

Print
Sep 20, 2026

Walt Massey Chevrolet Franklinton responded

Hi Sheryl, It’s great to know you had such a good experience with everyone at Walt Massey Chevrolet Franklinton. Hearing that you’ve already recommended us to others is the best compliment we could get. We’re glad you chose us and appreciate your business!

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