Trenton Claxton | Page 2

Trent was extremely personable and attentive - I believe any shortcoming personally perceived is in his training - but I am not sure. - one thing I did not appreciate was he asked for a review to be complet any shortcoming personally perceived is in his training - but I am not sure. - one thing I did not appreciate was he asked for a review to be completed while we were both sitting - before the ink was dried - before I had taken possession or even been in the vehicle A $500 deposit was for delivery of the auto as they did not have one on the lot. That was on a Friday - the car came in on a Monday but I could not pick it up til Wednesday as I had a minor medical procedure performed. The financing details were to be worked out at that time. While they took a credit card or check for the $500 they would not accept either for the financing and had neglected to share that information previously. So I wired the monies for the bulk of the purchase. I was told it would take at least 24 hrs for verification from their side. They let me drive the vehicle home with a dealer tag. Trent spent 5 minutes or less going over a couple of the vehicle’s features - they should spend more time and I should have asked. I heard nothing on Thursday. I did charge the vehicle and sync the car play and Bluetooth without issue - however there was no sound - I could not use phone, navigation, etc at all. Those items should have been resolved and addressed before I picked up the vehicle I called the dealership on Friday and the funding had gone through - I explained the issue with sound and they said they would get it working when I came to sign the paperwork When I arrived Trent came out to hook up the Bluetooth and CarPlay and experienced the same issue. After trying a few things he gave up and told me I was to take it back to service. I told him “no” that was their job. It should have not been released with that issue. I told him to let me know when rectified. I got a ride home from a friend and sent an email explaining my frustration and stating I expected a fix by COB the following Tuesday or I would elevate the issue - I phoned Tuesday and was told it was fixed I must say - I have been able to drive the vehicle now a few road miles and absolutely love the vehicle - it is a pleasure to drive - and I am becoming more familiar with the car’s features There are some disadvantages as it has no room for a spare at all - I will however build my own- when I contacted the dealership to find what temp spare tire and wheel I would need they could not answer - they told me they would research and get back to me. They did get back to me and gave me the size. However the size given was not correct - it took me a while but I finally located the proper tire and wheel and it will be delivered the end of this week. More

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God bless him. He helped us get the deal we wanted. Definitely come see him for a car or truck He helped us get the deal we wanted. Definitely come see him for a car or truck More

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Was great, he got us the price we wanted. Highly recommend, go see him. God bless! Highly recommend, go see him. God bless! More

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The buying process with Trenton at Paramount Kia couldn’t have been easier. From coming to check out what I was interested in to making sure I was getting what I wanted at the price that worked for my family have been easier. From coming to check out what I was interested in to making sure I was getting what I wanted at the price that worked for my family, he made everything go beyond smooth. More

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Professional and courteous. Pleasure to work with. I would do business with Trent and the dealership again. Pleasure to work with. I would do business with Trent and the dealership again. More

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Trent was amazing and patient. They were very educated about the vehicles. Ryan was also very well They were very educated about the vehicles. Ryan was also very well More

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He has been an incredible help. Absolutely love his personality and I’m so thankful we got to work with him! Absolutely love his personality and I’m so thankful we got to work with him! More

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Trent was excellent to work with expedient, courteous and patient - excellent - can’t say enouhh patient - excellent - can’t say enouhh More

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The dealership answered my questions and had clear communication before I ever stepped foot on the car lot. communication before I ever stepped foot on the car lot. More

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Paramount Kia of Hickory made the entire purchasing process easier than any others. From transparent pricing to quick financing, it was all great! process easier than any others. From transparent pricing to quick financing, it was all great! More

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