Trent Jacob

Finance managers couldn't explain how to calculate numbers in the contract and pressured you to sign while adding cost of 'freebies'. They double money factor set by banks to max their profit. Read yo numbers in the contract and pressured you to sign while adding cost of 'freebies'. They double money factor set by banks to max their profit. Read your contracts carefully and walk away More

by Someguydood Verified Customer Verified Customer

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I was very nervous going in but Trent made this a very easy experience and made sure to answer all my questions. Everyone at this location was super nice and I can’t recommend them enough easy experience and made sure to answer all my questions. Everyone at this location was super nice and I can’t recommend them enough More

by rosevale0224 Verified Customer Verified Customer

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Dear Sir or Madam, I am submitting this formal complaint regarding a deceptive and extremely disappointing experience with this dealership. Initially, I contacted the dealership online about a specific veh regarding a deceptive and extremely disappointing experience with this dealership. Initially, I contacted the dealership online about a specific vehicle (2021 Nissan Rogue). I requested a video, confirmed the advertised price, and clearly explained that it was difficult for me to visit the store because I have a newborn baby. The salesperson, Alex, confirmed that the vehicle was available, confirmed the price, and assured me the car would be there for me to see. On Tuesday, I visited the dealership as agreed. Although Alex continued responding to my messages, he did not attend to me in person and instead referred me to another salesperson. This second salesperson showed me only vehicles priced far above my budget, except for the specific vehicle I had confirmed. He provided vague excuses but guaranteed the car would be available the next day. We then scheduled another appointment with email confirmation. The following day, when I returned, I was greeted by the manager, who assigned me to a third salesperson. When I asked about Alex, she literally said, “Forget about Alex.” The new salesperson again showed only higher-priced vehicles and repeatedly pressured us to finance, despite us clearly stating multiple times that we intended to pay cash. Once again, I specifically requested to see the 2021 Nissan Rogue and even provided the stock number listed online. The vehicle was never shown. At this point, I genuinely question whether this car ever existed. This conduct clearly constitutes deceptive advertising and a classic bait-and-switch tactic designed to attract customers with one vehicle and push them toward more expensive alternatives. Additionally, my family’s time was unnecessarily wasted, including exposing a newborn baby to multiple trips and long waits. To make matters worse, hours later Alex contacted me asking whether I had visited the store, demonstrating a complete lack of internal communication. He again confirmed the car was on the lot and scheduled another appointment without my authorization. The manager also left repeated voicemail messages asking me to return for another appointment with the same salesperson she had earlier told me to “forget.” It became clear that we were being repeatedly lured back to the dealership to be sold more expensive vehicles. Because of this experience, I immediately left and purchased a different vehicle elsewhere through an honest and transparent transaction. This behavior is unacceptable. Bait-and-switch practices violate consumer protection laws and should not occur. I respectfully request that this matter be formally recorded and investigated. More

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Trent did not push me into getting a vehicle , he was patient and worked within my parameters of what I wanted. patient and worked within my parameters of what I wanted. More

by cindyle199 Verified Customer Verified Customer

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I came in there, looking for a new car. They were able to work with me on my budget and get me in a car. I really really enjoy. They were able to work with me on my budget and get me in a car. I really really enjoy. More

by laylo4eva Verified Customer Verified Customer

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Skip Here are some more words. I have nothing to add. Merry Christmas. And happy new year. I have nothing to add. Merry Christmas. And happy new year. More

by csalamy0 Verified Customer Verified Customer

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This was my first time buying a car from a dealership, and with my credit not being ideal, I was honestly intimidated and didn’t know where to start. The team at Kia Greenway was incredibly helpful and ma and with my credit not being ideal, I was honestly intimidated and didn’t know where to start. The team at Kia Greenway was incredibly helpful and made the entire process so easy. They worked with me every step of the way and helped me get my new Kia Soul, which I absolutely love! Everyone was friendly, patient, and went above and beyond my expectations. I highly recommend Kia Greenway to anyone looking for a new car. Thank you for making my first car-buying experience such a great one! More

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Buying a new car takes way to much time. It's very taxing, especially for seniors. It's very taxing, especially for seniors. More

by rulacco Verified Customer Verified Customer

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The people seem nice but Trent was very pushy and impatient while trying to work out this deal. There was a mishap on the vehicle that was easily fixed. Also, the guy in finance was really nice and a impatient while trying to work out this deal. There was a mishap on the vehicle that was easily fixed. Also, the guy in finance was really nice and answered all of our questions More

by nevadas2010 Verified Customer Verified Customer

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I bought a used 2012 Beetle here. It broke within three days, and they refused to refund me. After much negotiation, they finally agreed to a refund, but when I called to track my ref It broke within three days, and they refused to refund me. After much negotiation, they finally agreed to a refund, but when I called to track my refund, they refused to communicate. Because of this, I've been walking to work for three weeks now. More

by jinnyzhu29 Verified Customer Verified Customer

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