Trent Jacob

Trent was great in finding the exact vehicle I was looking for. Trent answered my texts and calls whenever I reached out. He also answered my questions regarding the ev9 I purchased. looking for. Trent answered my texts and calls whenever I reached out. He also answered my questions regarding the ev9 I purchased. More

by mgunter2 Verified Customer Verified Customer

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They rob me for $3,000 and I want it back I will never return a car I pay $16,950 for $12,000 return a car I pay $16,950 for $12,000 More

by WOFPLWC Verified Customer Verified Customer

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Trent was very friendly and made us feel like he really cared. He, Alex, and Sam made sure to find us what was best for our family and budget! cared. He, Alex, and Sam made sure to find us what was best for our family and budget! More

by tvcavell Verified Customer Verified Customer

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We will definitely be back. From start to finish was a great experience. Everyone was friendly from the moment we walked in. Trent was wonderful to work with. From start to finish was a great experience. Everyone was friendly from the moment we walked in. Trent was wonderful to work with. More

by smacosta1 Verified Customer Verified Customer

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I had an absolutely wonderful experience at Greenway Kia North, and I especially want to give a huge shout out to Trent for all of his help! From the very beginning, Trent worked hard to help bring the p North, and I especially want to give a huge shout out to Trent for all of his help! From the very beginning, Trent worked hard to help bring the price down and made the entire process feel comfortable and stress-free. He truly went above and beyond. Not only did he help me get a beautiful used car that I absolutely love, but he also took the time to help me organize everything in my new car and patiently showed me how to use the Bluetooth, features, and all the bells and whistles. His kindness, patience, and dedication made such a difference, and I’m so thankful for all of his help. Because of Trent, I drove away feeling confident, excited, and proud of my new car purchase. If you’re looking for someone who genuinely cares about his customers, ask for Trent at Greenway Kia North. Highly recommend! More

by jkaz61 Verified Customer Verified Customer

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Everything was great great salesperson I just wish I could of got a warranty plan could of got a warranty plan More

by dennis.fink0802 Verified Customer Verified Customer

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I had a great experience working with Trent at the dealership. He’s a true leader who sets the tone for professionalism and customer care. Trent is incredibly knowledgeable and takes the time to expla dealership. He’s a true leader who sets the tone for professionalism and customer care. Trent is incredibly knowledgeable and takes the time to explain everything clearly, making sure you feel confident and informed every step of the way. He’s patient, kind, and never makes you feel rushed or pressured. Instead, he listens, understands your needs, and goes the extra mile to make sure everything is done right the first time. That level of attention to detail is rare in sales and very much appreciated. Rent follows through on what he says, checks in to make sure you’re satisfied, and makes the entire process transparent. You can tell he takes pride in his work and values people, not just completing a transaction. If you’re looking for someone trustworthy, reliable, and truly dedicated to providing top-notch service, Trent is the person to see! More

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Finance managers couldn't explain how to calculate numbers in the contract and pressured you to sign while adding cost of 'freebies'. They double money factor set by banks to max their profit. Read yo numbers in the contract and pressured you to sign while adding cost of 'freebies'. They double money factor set by banks to max their profit. Read your contracts carefully and walk away More

by Someguydood Verified Customer Verified Customer

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I was very nervous going in but Trent made this a very easy experience and made sure to answer all my questions. Everyone at this location was super nice and I can’t recommend them enough easy experience and made sure to answer all my questions. Everyone at this location was super nice and I can’t recommend them enough More

by rosevale0224 Verified Customer Verified Customer

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Dear Sir or Madam, I am submitting this formal complaint regarding a deceptive and extremely disappointing experience with this dealership. Initially, I contacted the dealership online about a specific veh regarding a deceptive and extremely disappointing experience with this dealership. Initially, I contacted the dealership online about a specific vehicle (2021 Nissan Rogue). I requested a video, confirmed the advertised price, and clearly explained that it was difficult for me to visit the store because I have a newborn baby. The salesperson, Alex, confirmed that the vehicle was available, confirmed the price, and assured me the car would be there for me to see. On Tuesday, I visited the dealership as agreed. Although Alex continued responding to my messages, he did not attend to me in person and instead referred me to another salesperson. This second salesperson showed me only vehicles priced far above my budget, except for the specific vehicle I had confirmed. He provided vague excuses but guaranteed the car would be available the next day. We then scheduled another appointment with email confirmation. The following day, when I returned, I was greeted by the manager, who assigned me to a third salesperson. When I asked about Alex, she literally said, “Forget about Alex.” The new salesperson again showed only higher-priced vehicles and repeatedly pressured us to finance, despite us clearly stating multiple times that we intended to pay cash. Once again, I specifically requested to see the 2021 Nissan Rogue and even provided the stock number listed online. The vehicle was never shown. At this point, I genuinely question whether this car ever existed. This conduct clearly constitutes deceptive advertising and a classic bait-and-switch tactic designed to attract customers with one vehicle and push them toward more expensive alternatives. Additionally, my family’s time was unnecessarily wasted, including exposing a newborn baby to multiple trips and long waits. To make matters worse, hours later Alex contacted me asking whether I had visited the store, demonstrating a complete lack of internal communication. He again confirmed the car was on the lot and scheduled another appointment without my authorization. The manager also left repeated voicemail messages asking me to return for another appointment with the same salesperson she had earlier told me to “forget.” It became clear that we were being repeatedly lured back to the dealership to be sold more expensive vehicles. Because of this experience, I immediately left and purchased a different vehicle elsewhere through an honest and transparent transaction. This behavior is unacceptable. Bait-and-switch practices violate consumer protection laws and should not occur. I respectfully request that this matter be formally recorded and investigated. More

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