Trent Hauschild

Corwin Toyota is an absolute joke of a dealership. I came here after researching numerous vehicles, ready to view, test, and purchase a used vehicle with over 12k cash. The vehicle i had seen on and r I came here after researching numerous vehicles, ready to view, test, and purchase a used vehicle with over 12k cash. The vehicle i had seen on and researched pulled up and immediately I could see damage that wasn't pictured on the website. So without opening a door I turned it down. The salesmen asked me a bit about what I was looking for and throughout this whole experience he was probably the most competent, respectable person I had to deal with. Long story short I ended up buying a used 2018 ford. One owner. Bought and serviced from another local dealer. The car was clean. Test drove wonderfully. Alittle smaller than I wanted but it seemed reliable and well taken care of. So the salesmen pulled it and a few days later I was there for purchase. Well if the first vehicles undocumented damage being a red flag didn't stop me, let me warn you dont ever bring these clowns cash. I showed up to purchase for alittle over 11k. Ended up going with a one year warranty only because they gave me a bad vibe. So it came to around 13k. And when paying cash they say cash, check, or card doesn't matter. I call xxxxxxxx I know a few local dealers. And I know sales. Cash is king cash makes conversation. But me not wanting to waste my energy on the incompetent I resumed purchase. Not even two weeks after I drove the car off the lot my check engine comes on. So me being a bit of a car guy, but not a mechanic or having mechanic tools I stop to have the code read. And it comes back as a misfire. So with my one year warranty I took it back to Corwin to have fixed. After two full weeks they finally realized it was a misfire. Needed a new engine. After another week they determined it was a common problem. Went from one replacement engine, to another replacement engine from ford. This whole deal stretched out over two months. My first service rep was on the ball. But than she quit and went somewhere else. So I got turned over to Sean. The service manager. This clown told me the repairs were 4k above my warranty coverage. For an engine. On a 6 year old car. 4 cylinder car. After numerous calls and nonsense I still paid over the warranty coverage. And then after my car was finished and ready I didn't find out it was ready till 3 days later when I called them. When I went to pick it up I was taken on a test drive with a service tech. He was a very honest guy and let me know that numerous techs, and service managers there have quit to go elsewhere because management cuts corners, scams, and does not care about the customer, or the upkeep of incoming cars. A day later I noticed a slight rattle. New engine. Alot of work. Dealer work. Shouldn't rattle. So I brought it back. In the service lane everyone acted like they couldn't hear anything. So I had them bring a tech out. He couldn't hear anything but offered to throw it on the lift and take a look. As he's looking for what I'm almost positive was a loose heat shield. I see a big glob of grease from my drivers side tie rod. Ask, he confirms, and bam replacement scheduled cover by corwin. Anyways long story short. This dealership is nothing but a headache to deal with. They'll cover problems, they'll scam and uncharge repairs to make a dollar, Sean is a worthless service tech, and who ever owns corwin should call me, so I can break thier worthless xxx down to less than a penny. More

Report | Print

Very kind and helpful staff at Corwin. I would likely buy a new Avalon if they still made them . I don't care for the car replacing the Avalon. I so appreciate your dealership and recommen I would likely buy a new Avalon if they still made them . I don't care for the car replacing the Avalon. I so appreciate your dealership and recommend you to others. Thank you !!!!! More

by JEANTROXELL Verified Customer Verified Customer

Report | Print

We have received excellent care from Corwin Toyota. They stood behind and replaced 2 wheels that had chipped off chrome them. Highly Recommended!! They stood behind and replaced 2 wheels that had chipped off chrome them. Highly Recommended!! More

by Robert Keller Verified Customer Verified Customer

Report | Print

Jason is Pro and Automotive Expert. Purchasing my new vehicle went stress free. Highly recommend. vehicle went stress free. Highly recommend. More

Report | Print

Found the vehicle I’m looking for at Corwin Toyota of Bellevue. Was told by salesman named Jim that his manager WOULDN’T LET me buy the vehicle for the advertised price unless I had a trade-in. I didn’t Bellevue. Was told by salesman named Jim that his manager WOULDN’T LET me buy the vehicle for the advertised price unless I had a trade-in. I didn’t ask for any deals or discounts, only wanted to buy the vehicle for advertised price. Maybe don’t waste people’s time by advertising vehicles if you wont sell them without other strings attached. What a joke. More

Report | Print

Is there a zero. Worst place. I would rathet walk or ride a bike before i return. They are crooks and the service department is the dumbest ive ever seen. They take advantage of people. Oh the service manage a bike before i return. They are crooks and the service department is the dumbest ive ever seen. They take advantage of people. Oh the service manager dumb as xxxx More

Report | Print

I test drove a '21 Tundra there. While driving it, I pointed out to Andrew Robinson that the steering was off. He assured me that they would check it out. I signed. Took the truck back the next week pointed out to Andrew Robinson that the steering was off. He assured me that they would check it out. I signed. Took the truck back the next week. The said the alignment checked out fine after having it two days. Aftermarket guy ordered wrong running boards. I ended up leaving with what they got because I was tired of not having my vehicle. Driving home and the truck pulls. I have to drive with the steering wheel cocked to the left to keep it between the lines. I called them back. They said to bring it the next week. Two more days of my time and gas wasted. Someone finally drove it and saw what I was talking about. They said they fixed it. I drove it that night and it was the same. I called Andrew because at this point I wanted my old truck back. He told me that they gave me such a great price. I guess I was to be happy with that. After talking to service a few times I was told that ALL Toyotas drive that way. I went to Village Pointe to test drive one. They DON'T all drive that way. I traded in a truck that I hadn't even registered yet for a truck that drive straight. They treat women as if we are ignorant. I will sway all from going there. They were dismissive on the phone and would let my emails go unanswered. More

Report | Print

Very unsafe environment and dont have vehicles advertised After speaking with "Drew" for a few days. Set up appt to test drive a 2012 jeep wrangler. i text and let him know we were on our way. We drove 70 After speaking with "Drew" for a few days. Set up appt to test drive a 2012 jeep wrangler. i text and let him know we were on our way. We drove 70 miles and were assured they still had the vehicle. Upon arrival was greeted by sales person not masked. At the dealership observed not one employee or customer was wearing a mask. Also no one was 6 ft distancing. Believe there was probably 50-75 employees and customers within this large room. Omaha and Nebraska is spiking with the Covid virus. After much confusion...Was seated a adesk of young woman (who went to get a mask on) and was told "Drew" was actually off today. But someone else could help me. OK...then was told told by another salesman (again unmasked and no distancing) the vehicle was sold that morning. Come on people you can do better than that?? Customer service and no respect for their employees or customers. More

Report | Print

Great service every time! We have a 2011 and 2019 Rav4 in our family. The 2011 is over 183,000 miles and still going strong. The sales and service staff have been great, but it We have a 2011 and 2019 Rav4 in our family. The 2011 is over 183,000 miles and still going strong. The sales and service staff have been great, but it is great having someone like Trent Hauschild that reaches out every time I come in to say "hi" and check on things. That is the long term relationship building that makes us come back for service and new vehicle purchases. People you can trust! More

Report | Print

Terrible Service from Management and Service Dept Dealership tried to charge for a repair that was covered under extended warranty (2012 Prius V - 8 year/100k warranty has been extended to 15 year/unl Dealership tried to charge for a repair that was covered under extended warranty (2012 Prius V - 8 year/100k warranty has been extended to 15 year/unlimited miles for certain inverter issues - ZE3 extension). Dealership admitted they messed up after 4+ days of back and forth and only after we found the information ourselves and provided it to them. We asked for reimbursement for the rental we got during this time given that this should have been identified immediately. Should add they neglected to even write down the diagnostic codes after running the initial diagnostic so had to do a second one days later. Management was ADAMANT that there would be no reimbursement and kept reiterating that they said they were sorry, that a rental wouldn't be covered under the warranty, so why should we expect reimbursement? As though there hadn't been a delay in repair given their own incompetence. I will admit that we did not handle the exchange as well as we could have, but the management at this dealership clearly has had zero training on how to deal with upset customers. There was no discussion; they clearly just wanted us to leave. Francis the manager told us that we should mention in the review that they paid for the repair, so yes, Corwin Toyota of Bellevue eventually did what they were legally obligated to do all along. I will note that Brett was extremely empathetic and told us that he understood our frustrations. He clearly cares about the customer, while management cared about their egos. Brett arranged for Corwin Toyota to allow us to drive a dealership loaner car once they were informed by us that the repair was covered by the extended warranty, which management advised was out of the goodness of their hearts. However, they staunchly refused to reimburse for the delay time they themselves caused. I would advise extreme caution to any customer before dealing with the service department and dealership management at this Toyota dealer. More

Report | Print