Travis Wynn

I had an absolutely horrific experience with the service department at Casey Volkswagen. My car was dropped off on Thursday,October 31st for a minor repair and was told they would work it in. I rented a car department at Casey Volkswagen. My car was dropped off on Thursday,October 31st for a minor repair and was told they would work it in. I rented a car in the meantime to have transportation. I contacted the dealership Monday and was told my car would be done by 11. At 11, I received a call saying it would be done by the end of the day. When I arrived at the end of the day, I was told my car wouldn’t be done until the next day. This went on until 11/08. During these days, they called and told me they didn’t know what was wrong with my car and told me they would be sending my car to the Jeep dealership. I stopped by the dealership to get an item out of my car before it would be sent to Jeep and my service advisor, Tish, told me my car had already left. I contacted the Jeep dealership and they reported they never received my car. Then, Tish told me they decided to keep my car and run some tests on the car. Finally, on 11/08, they told me my car was done. When I started my car, it was misfiring badly, every engine light was on and it would not go above 15 mph. I met with the GM the following morning and my car was sent to Jeep that following Monday. The GM was wonderful and put me in a loaner since I had spent over $1000 in rental car fees. Once my car was at Jeep, it was found that the Casey service department cut 5 wires in the wiring harness. When Casey was asked for some reimbursement for rental car fees, I was told no because it wasn’t there fault that my car needed service. I would not recommend them! If I could give zero stars, I most definitely would. More

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Professional and courteous, easy going experience! Sales and management did a great job! Warranty is best around! Sales and management did a great job! Warranty is best around! More

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DO NOT GO TO THIS PLACE FOR ANYTHING!!!They will try and DO NOT GO TO THIS PLACE FOR ANYTHING!!! They will try and screw you over for more money and don’t want to help out when there is a problem. I’ve had DO NOT GO TO THIS PLACE FOR ANYTHING!!! They will try and screw you over for more money and don’t want to help out when there is a problem. I’ve had them try and say I failed a inspection when checking the paper they gave me it turn out I didn’t, they never gave a straight answer for what I was paying for even after asking multiple times. They smile to your face and laugh behind your back, so I would be careful about giving them your money. More

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Thank you Casey Subaru Casey Subaru is the only place I go to buy a vehicle. One of the main reasons is the always excellent service provided with always, friendly smiles. Casey Subaru is the only place I go to buy a vehicle. One of the main reasons is the always excellent service provided with always, friendly smiles. My thanks in particular to Dominik Westfor your truly a 5 star service. Thank you again. More

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Great customer service Nathan was great. Helped me through the whole buying process from start to finish. Will definitely deal with him or Casey Subaru again in the future Nathan was great. Helped me through the whole buying process from start to finish. Will definitely deal with him or Casey Subaru again in the future More

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Fraudly and on top of that been calling for 3 wk and no one Its just too much to go into got charged for 3 times they said it would be and broke another part on my car etc Its just too much to go into got charged for 3 times they said it would be and broke another part on my car etc More

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Shopping for a Subaru Forester Casey Volkswagon Subaru was a thoroughly enjoyable car buying experience. (Now, just how many car buyers can say that?!?) We we're immediately warmly Casey Volkswagon Subaru was a thoroughly enjoyable car buying experience. (Now, just how many car buyers can say that?!?) We we're immediately warmly greeted, and all of our questions answered promptly and completely. The dealership had plenty of inventory, and our salesman, Clayton Moats, facilitated every step of the purchasing process. What a pleasure! More

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See Trey! Dealing with Trey as my sales associate was a pleasure. He saw to it that I recieved the car that I wanted and did it all with a smile. If you're in n Dealing with Trey as my sales associate was a pleasure. He saw to it that I recieved the car that I wanted and did it all with a smile. If you're in need of a car, let Trey assist- you'll be happy that you did. Jackie was awesome also! Very easy to work with and always got back to me with answers to my questions. More

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Extremely Disappointed A place where nightmares are made! To enumerate all the problems we have experienced I would have to write a 5 page review. If it wasn't for the fact A place where nightmares are made! To enumerate all the problems we have experienced I would have to write a 5 page review. If it wasn't for the fact that we have to take our new car in for service/maintenance as need, I would never return. More

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Fantastic service Trey Legett at Casey VW Subaru was a great salesman for us! He was very knowledgeable about the vehicles Casey had in stock, and the features of the Trey Legett at Casey VW Subaru was a great salesman for us! He was very knowledgeable about the vehicles Casey had in stock, and the features of the cares themselves. Casey even went the extra mile to make sure that we got everything we wanted in our vehicle, which was really important to us. We would recommend working with them, given the option! More

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