Travis Harder

I purchased a Certified Pre-Owned 2024 Jeep Wrangler from Miller Motors and, unfortunately, my experience after the sale has left me questioning the thoroughness of the certification and inspection process. Miller Motors and, unfortunately, my experience after the sale has left me questioning the thoroughness of the certification and inspection process. Shortly after purchase, I encountered several issues that I believe should have been identified or addressed before delivery. The rear flares and surrounding areas showed significant rock damage that had initially been represented as dirt. A rear taillight was hanging loose at delivery and had to be reattached. As work was subsequently performed on the Jeep, significant dirt was found behind components, and even a mouse nest was discovered inside the tailgate. I also developed a water leak caused by a faulty driver's door seal. I had previously been told by the dealership's service department that I could have the repair performed locally in Milwaukee rather than making another approximately 80-mile round trip to Burlington and was under the impression it would be covered by warranty. I ultimately paid for the repair myself after learning otherwise. There was also a persistent noise from the rear of the Jeep. After additional expense and troubleshooting, a local technician isolated the problem to the tailgate latch—the noise disappeared completely when the latch area was temporarily secured. I understand that a used vehicle will not be perfect, and I did not expect a new vehicle. What I did expect from a Certified Pre-Owned vehicle was a careful inspection, accurate representation of its condition, and clear communication regarding warranty coverage. I raised my concerns directly with Miller Motors and gave the dealership an opportunity to address them. While a gas card was offered, much of its value simply offsets the repeated travel between Milwaukee and Burlington. This review is intentionally factual. Individually, some of these issues might seem minor. Collectively, and occurring so soon after purchasing a Certified Pre-Owned vehicle, they significantly diminished my confidence in both the certification process and the overall purchase experience. More

by bdsheldon63 Verified Customer Verified Customer

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Great to work with would definitely recommend to anyone looking to buy a new or used vehicle looking to buy a new or used vehicle More

by zackh_k400 Verified Customer Verified Customer

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Travis was helpful in making sure I received the best price for the vehicle. Thanks price for the vehicle. Thanks More

by jessa8078 Verified Customer Verified Customer

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Scott T is truly the kind of sales person you want to work with. He is customer focused and makes sure you walk away happy. He goes above and beyond and I would rave about him to anybody looking to buy. work with. He is customer focused and makes sure you walk away happy. He goes above and beyond and I would rave about him to anybody looking to buy. More

by yojurnee Verified Customer Verified Customer

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Communication was good with JJ he made sure about the questions I had and answered them. Nice to work with. questions I had and answered them. Nice to work with. More

by keylime024 Verified Customer Verified Customer

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Information was good, made sure about questions and answered them,service and time were right on, answered them,service and time were right on, More

by sfrey1962 Verified Customer Verified Customer

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The entire sales staff were courteous, knowledgeable and patient. They didn't use any assertive pushy approach like other dealers. They didn't try to con me into buying more options than I needed. In fact t patient. They didn't use any assertive pushy approach like other dealers. They didn't try to con me into buying more options than I needed. In fact they explained the warranty upfront before I even started the paperwork. More

by johnduanebutler Verified Customer Verified Customer

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Helpful and attentive sales associate. Sergio made sure everything was good with my new purchase. Sergio made sure everything was good with my new purchase. More

by grapejuice23 Verified Customer Verified Customer

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Great service! Great choices for quality cars too. Friendly staff and willing to take their time to help you! Great choices for quality cars too. Friendly staff and willing to take their time to help you! More

by wendydempsey12 Verified Customer Verified Customer

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Small town family friendly with big town pricing. Good deals. Highly recommended. Would buy there again. Good deals. Highly recommended. Would buy there again. More

by 737pilot.ep Verified Customer Verified Customer

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