Sergio Duran

Buying my vehicle was a great experience. I have a large family and told them I didn’t want to sit in a dealership all day. They worked hard a made it happen very quickly and were great with I have a large family and told them I didn’t want to sit in a dealership all day. They worked hard a made it happen very quickly and were great with my kids while waiting . Would recommend to anyone to buy from them . Thanks guys More

by heathbristol79 Verified Customer Verified Customer

Print

I purchased a Certified Pre-Owned 2024 Jeep Wrangler from Miller Motors and, unfortunately, my experience after the sale has left me questioning the thoroughness of the certification and inspection process. Miller Motors and, unfortunately, my experience after the sale has left me questioning the thoroughness of the certification and inspection process. Shortly after purchase, I encountered several issues that I believe should have been identified or addressed before delivery. The rear flares and surrounding areas showed significant rock damage that had initially been represented as dirt. A rear taillight was hanging loose at delivery and had to be reattached. As work was subsequently performed on the Jeep, significant dirt was found behind components, and even a mouse nest was discovered inside the tailgate. I also developed a water leak caused by a faulty driver's door seal. I had previously been told by the dealership's service department that I could have the repair performed locally in Milwaukee rather than making another approximately 80-mile round trip to Burlington and was under the impression it would be covered by warranty. I ultimately paid for the repair myself after learning otherwise. There was also a persistent noise from the rear of the Jeep. After additional expense and troubleshooting, a local technician isolated the problem to the tailgate latch—the noise disappeared completely when the latch area was temporarily secured. I understand that a used vehicle will not be perfect, and I did not expect a new vehicle. What I did expect from a Certified Pre-Owned vehicle was a careful inspection, accurate representation of its condition, and clear communication regarding warranty coverage. I raised my concerns directly with Miller Motors and gave the dealership an opportunity to address them. While a gas card was offered, much of its value simply offsets the repeated travel between Milwaukee and Burlington. This review is intentionally factual. Individually, some of these issues might seem minor. Collectively, and occurring so soon after purchasing a Certified Pre-Owned vehicle, they significantly diminished my confidence in both the certification process and the overall purchase experience. More

by bdsheldon63 Verified Customer Verified Customer

Print

This is the first place I go to when looking for a car, Sergio helped me right away finding a new car and made it quick. This is now the 3rd car I have bought from them because I trust them more than other Sergio helped me right away finding a new car and made it quick. This is now the 3rd car I have bought from them because I trust them more than other dealerships. More

Print

We have had our truck for about 2 weeks. It is now spitting out codes and saying the engine is overheating and won’t go over 55 mph. We bought two trucks within 3 weeks of each other and ha It is now spitting out codes and saying the engine is overheating and won’t go over 55 mph. We bought two trucks within 3 weeks of each other and hate one of them and now this issue with the other. Was supposed to be a solid truck for our 16 year old. Yeah what a joke!!!!! All the salespeople care about is making a sale and money. They do. It care about the people they are selling them to at all. Will never buy another car from here again. The communication when buying the cars was crap that should have been our first clue to walk away and the fact that it was in Burlington….. More

by appack1 Verified Customer Verified Customer

Print

Helpful and attentive sales associate. Sergio made sure everything was good with my new purchase. Sergio made sure everything was good with my new purchase. More

by grapejuice23 Verified Customer Verified Customer

Print

I had a great experience with Miller Motors while purchasing my vehicle. The team was honest, transparent, and straightforward throughout the entire process. They answered all my questions clearly an purchasing my vehicle. The team was honest, transparent, and straightforward throughout the entire process. They answered all my questions clearly and never pressured me into making a decision. Special thanks to Sergio for his excellent support. Even on his day off, he stayed connected, responded to my questions, and came in to help complete the purchase process. He continued providing support even after the purchase whenever I had questions. I also appreciate Travis and Eric for their professionalism and for helping clarify all my concerns. Overall, Miller Motors provided a smooth and trustworthy car-buying experience. I highly recommend them to anyone looking for a professional and reliable dealership. More

Print

Great experience from the dealership. Sergio Duran was a great salesman and took care of everything I needed. Sergio Duran was a great salesman and took care of everything I needed. More

Print