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Travis Cole
Travis Cole at Niello Volkswagen
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Travis Cole

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
152 Reviews
4.9

152 Reviews

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152 Reviews of Travis Cole

January 30, 2025

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Employee Rating

I have been very pleased with my experience at Niello Volkswagen thus far. I found them easy to work with during sales, and the service staff have been responsive, friendly and knowledgeable. More

by KLUNK.GUS
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Recommend Dealer
Yes
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Jan 31, 2025

Niello Volkswagen responded

Thank you, Gus, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 23, 2025

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Recall work was performed and they also addressed my peeling steering wheel under warranty. It was also really helpful that a loaner was provided to me when my car was in there for a couple of days. More

by anthonyku717
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Workmanship
Recommend Dealer
Yes
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Jan 23, 2025

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Anthony, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 16, 2025

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They are always so helpful and kind when bringing in our cars. Clean and nice. More

by harada.stephanie
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Wirth, Brandon Lamb, Brent Cooper

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Jan 17, 2025

Niello Volkswagen responded

It's great to hear that we were able to help you out, Stephanie. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 16, 2025

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good communication from the service team, and wonderful experience with both the sales and service team. Would recommend to others. More

by nabarjun
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Louis Phan, Hengameh Amiri

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Jan 16, 2025

Niello Volkswagen responded

We are very happy to know that Travis, Louis, and Hengameh provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 12, 2025

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The service at the Sacramento neillo Volkswagen was outstanding. I just wish there were more dealers available closer to Folsom More

by BSETTLEMOIR
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Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 06, 2025

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The VW dealership is really awesome! They treat you like family and are extremely friendly and knowledgeable! I had the absolute pleasure working with Travis. He cares about the customer More

by jihannoyes
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Workmanship
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Recommend Dealer
Yes
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Jan 06, 2025

Niello Volkswagen responded

Jihan, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Travis and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 03, 2025

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Super friendly and was able to thoroughly explain the services that I had done on my car More

by tristahartman123
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Recommend Dealer
Yes
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Jan 03, 2025

Niello Volkswagen responded

Trista, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 01, 2025

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Trust this dealership and Travis provides excellent customer service. Up to date on all current issues and very informative on VW's. More

by rwenker251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 02, 2025

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Travis and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

December 31, 2024

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Employee Rating

Travis is great. He’s been my advisor twice now and he is on it! More

by THEFIVEDUNKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 31, 2024

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Travis here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

December 22, 2024

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Employee Rating

This is the only place that has ever worked on my VW Dune and I really like my car More

by charliebjflooring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Russo

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Dec 22, 2024

Niello Volkswagen responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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