Travis Bergeson

Travis has always been very helpful. He goes beyond the "usual and customary" to make sure my concerns are met. For the minor repair I needed this time, he picked up the part in Council He goes beyond the "usual and customary" to make sure my concerns are met. For the minor repair I needed this time, he picked up the part in Council Bluffs while on a business trip there, and my car isn't a Toyota. Thank you, Travis! More

by alb3502 Verified Customer Verified Customer

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Everyone was very attentive, friendly, Accommodating, Honest. I had unexpected work that needed to be done that required more time. They worked out letting me use a rental car, which was very helpful. Honest. I had unexpected work that needed to be done that required more time. They worked out letting me use a rental car, which was very helpful. More

by kmgradoville Verified Customer Verified Customer

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It is very professional and trustworthy . We will go back and recommend it to others We will go back and recommend it to others More

by Porter kathleen Verified Customer Verified Customer

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Definitely a good experience at DSM Toyota in Grimes this week. From the person scheduled my appointment, to the greater in the garage to the tech everyone was informative and friendly. I really like this week. From the person scheduled my appointment, to the greater in the garage to the tech everyone was informative and friendly. I really like the video they text showing the work they did. Free WiFi so I could work in the waiting room too. Thank you More

by Randy P Verified Customer Verified Customer

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The are best make me happy thanks so much the do good job a t job a t More

by Goldenvaluetransportain Verified Customer Verified Customer

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Excellent detail and time length. Travis discussed great info on 2025 4Runner too. Great experience Travis discussed great info on 2025 4Runner too. Great experience More

by MMJONES4207 Verified Customer Verified Customer

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Travis has helped me on more than one occasion. He has ALWAYS provided excellent customer service and had been exceptionally helpful, while also being kind. I value his integrity and assistance. Fr He has ALWAYS provided excellent customer service and had been exceptionally helpful, while also being kind. I value his integrity and assistance. From my perspective, Travis embodies the high standards that Toyota encompasses. I look forward to future visits knowing that both my vehicle and I will be taken care of in an efficient and courteous manner. More

by Seana Verified Customer Verified Customer

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The service went smoothly. Appreciated the versatile coffee dispenser. I would suggest that staff could be friendlier. Huge difference between sales and service. We are still t Appreciated the versatile coffee dispenser. I would suggest that staff could be friendlier. Huge difference between sales and service. We are still the same customers. More

by DRHANSVL Verified Customer Verified Customer

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I trust Toyota with their services, I have been doing my services with Toyota for almost 19 years services with Toyota for almost 19 years More

by JEROPANNE1 Verified Customer Verified Customer

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Emily is very professional in the lane and is always very helpful and courteous. Ian is my service advisor and he is 100% professional, always gets it right and always right on time.. I appreciate his excell helpful and courteous. Ian is my service advisor and he is 100% professional, always gets it right and always right on time.. I appreciate his excellent advice on vehicle maintenance, and we trust all of our cars to him More

by BARTKIW Verified Customer Verified Customer

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