Trapper Holden | Page 3

Tanner Motors responded

We appreciate you taking the time to share your kind words about your recent experience at Tanner Motors. It is wonderful to hear that our service and parts staff, especially Greg, delivered the professional and efficient care you deserve. Thank you for choosing #TEAMTANNER, and we look forward to assisting you again whenever you need support.

Tanner Motors responded

Sweet love to hear you are rolling again!! #TEAMTANNER

Tanner Motors responded

Dear KATIE, Thank you so much for your kind words and for choosing our service department for your vehicle maintenance. We are thrilled to hear that our team consistently provides excellent service and ensures that all your concerns are addressed thoroughly. Your trust and loyalty mean a great deal to us, and we look forward to providing you with the same high level of care during your next visit. #TEAMTANNER

Tanner Motors responded

Dear lundprov1800, Thank you so much for being such a loyal member of the Tanner Motors family! We truly value the trust you have placed in us over the course of your eight vehicle purchases and leases. It was our pleasure to provide that complimentary diagnostic service for you; taking care of our long-term customers is always a top priority for our team. We are glad we could help get your truck back in order, and we look forward to serving you for many years to come. #TEAMTANNER

Tanner Motors responded

Marisa, we're sorry to hear about your experience and understand how frustrating this has been. We take concerns like yours seriously and want to better understand everything that has occurred. I have asked that a member of our management team reach out to you directly so we can review the concerns you've raised, including the documentation you've provided, and discuss the situation in more detail. Our goal is to gather all of the facts and work toward an appropriate resolution. Thank you for bringing this to our attention. We appreciate the opportunity to speak with you and learn more.

Tanner Motors responded

Thank you for choosing #TEAMTANNER for your vehicle service. We are pleased to hear that your maintenance was completed within the scheduled timeframe and that our team provided you with professional and friendly service. We appreciate your feedback and look forward to serving you again.

Tanner Motors responded

Thank you for your feedback! We’re glad we could provide a loaner vehicle and ensure a professional experience. We appreciate you choosing Tanner Motors. #TEAMTANNER

Tanner Motors responded

Dear lmeech, thank you for taking the time to share your feedback regarding your recent experience with our service department. We sincerely apologize for the lack of communication regarding your parts and the difficulty you encountered when trying to schedule your installation appointment. Please know that we truly value your service to our country, and we are committed to providing the level of care and respect that you deserve. We are pleased to hear that our manager was able to step in and assist you, and we are honored that we could make the delivery process convenient for you during such inclement weather. Your feedback is instrumental in helping us improve our internal coordination, and we look forward to serving you again with the excellence you expect from Tanner Motors.

Tanner Motors responded

Thank you for taking the time to share your feedback and welcome to the Brainerd area. We're glad to hear our staff provided excellent and friendly service, but we're sorry that your overall experience didn't meet your expectations. We appreciate your comments regarding our waiting area amenities, including the lack of napkins and plates. That's a simple detail that can make a big difference, and we'll share your feedback with our team. We also understand your concerns about the wait time for your oil change. While we strive to complete maintenance services as efficiently as possible, we know your time is valuable and can understand the frustration when the visit takes longer than expected. We truly appreciate you giving us the opportunity to earn your business after your move to the area. Your feedback helps us identify opportunities to improve, and we hope you'll give us another chance to provide you with a better experience in the future. If you'd like to discuss your visit further, please feel free to reach out to our management team.

Tanner Motors responded

Thank you so much for your kind words regarding your recent visit! We are thrilled to hear that our team provided excellent service for your wheel bearing and hub replacement. Clear communication is a top priority for us, so we are glad that our updates kept you well-informed throughout the process. We appreciate your recommendation and look forward to seeing you again for any future automotive needs. #TEAMTANNER