Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma
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Tracy Sapienza

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.8
243 Reviews
4.8

243 Reviews

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243 Reviews of Tracy Sapienza

May 18, 2025

Dealership Rating
Employee Rating

Ken Miller was real nice Tracy gave me a hard time about extra warranty on the car wish I hope I get my money back More

by FRANCHINO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Kenneth Miller

May 18, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 14, 2025

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Employee Rating

Matt in service was very helpful and was very efficient. He didn’t mind answering our questions. We were very happy with the service done on our car More

by Herbs4u2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Newman

May 14, 2025

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 09, 2025

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My experience at Ken Ganley Ford is always Excellent. From service to Parts to Sales. They will always be #1 in my book. I will definitely refer to all my friends family and neighbors. More

by mv7909
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 09, 2025

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

April 23, 2025

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The dealership is great. Very nice facility with a friendly staff both in sales and service. Great experience! The overall reason I come back is Pam. I have bought 4 vehicle More

by dan790512
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Dave Moga

Apr 23, 2025

Ken Ganley Ford Parma responded

Here at Ken Ganley Ford Parma, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

April 21, 2025

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Everyone was very knowledgeable, helpful, and kind. This is my 4th Ford Exployer lease and will probably get a 5th. More

by VDEPOULD
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Kenneth Miller

Apr 21, 2025

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

April 06, 2025

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Great service sales team very friendly and upfront and no run arounds about the sales of vehicle More

by jarhead1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Dan Overman

Apr 06, 2025

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

April 06, 2025

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Employee Rating

Staff was fun and friendly and very helpful throughout the entire process, making it a pleasant experience. More

by shytisdale
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano, Dan Overman

Apr 06, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 04, 2025

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Employee Rating

The dealership is great with Rich Vargo doing his job very well. Bubba was an excellent salesman. He was very professional and pleast. He was also very helpful with setting up my Escape. More

by Queen 947
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 04, 2025

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 03, 2025

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Employee Rating

Very clean very polite good car selections , real good advertising with the Spanish community very More

by Juan Carlos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Bode, Fernando Rodriguez

Apr 03, 2025

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

April 02, 2025

Dealership Rating
Employee Rating

John Ruper in sales did an amazing job . i would recommend him to anybody looking to purchase a vehicle. And Tracy in finance got me in and out quickly but went over everything perfectly grea More

by Jack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ruper

Apr 02, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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