Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma
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Tracy Sapienza

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
188 Reviews
4.7

188 Reviews

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188 Reviews of Tracy Sapienza

December 25, 2024

Dealership Rating
Employee Rating

Everyone there was friendly Bolaji was excellent he walked me through the whole process and mark got me there when I called about availability. I thank them both More

by Char
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Mark Rezzano

December 21, 2024

Dealership Rating
Employee Rating

Sales were easy to work with. Finance employee was pushy. I stated I don’t want anything else and kept pushing even after I made it abundantly clear. More

by shalligan25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris 'Bubba" Andrade

Dec 23, 2024

Ken Ganley Ford Parma responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

December 18, 2024

Dealership Rating
Employee Rating

Austin accomplished what he said he would do for me and he did, and I bought my truck and pleased with it More

by NAVYFAMILY9X
Workmanship
Service Communication
Recommend Dealer
Yes
Dec 19, 2024

Ken Ganley Ford Parma responded

It's great to hear that Austin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

Dec 21, 2024

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 17, 2024

Dealership Rating
Employee Rating

Bubba was fantastic. He answered all of our questions, took us on multiple test drives, and has a great way about him. Ken was great too, stepping in to help out and im More

by Paul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 17, 2024

Ken Ganley Ford Parma responded

Thank you for your business and this review, Paul. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 14, 2024

Dealership Rating
Employee Rating

Been dealing with them since2012 they were the first dealer to take a chance on me so due to my age that meant alot I value loyalty and I give it More

by vchantiny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Bode

Dec 15, 2024

Ken Ganley Ford Parma responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 02, 2024

Dealership Rating
Employee Rating

The dealership employees were very professional, helpful and friendly. It was great pleasure working with them. More

by francinaburkes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 02, 2024

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

November 30, 2024

Dealership Rating
Employee Rating

Above and beyond treats customers like family this dealership is the crown jewel of the Ganley Dealerships and the best Ford dealership in northeast Ohio More

by CJPERCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Ken Ganley Ford Parma responded

Hi, we are so happy to read such a great review about Ken Ganley Ford Parma! Feel free to reach out to us if you need anything. Have a wonderful day.

November 22, 2024

Dealership Rating
Employee Rating

They are the best I would definitely recommend to everyone!! And Fernando is awesome and very knowledgeable with the product, anyone should come here and buy a car!! More

by Vasyl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 25, 2024

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

November 16, 2024

Dealership Rating
Employee Rating

Pam Koglman. is an excellent sales consultant. She was patient, knowledgeable and professional. Not high pressure but keeps the process moving. Thanks Pam! More

by Kballa826
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Dan Overman

Nov 18, 2024

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Pam here at Ken Ganley Ford Parma.

November 15, 2024

Dealership Rating
Employee Rating

Good people to work with great communication willing to work with you and get the job done More

by turnerrandy28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman, Madelyn Vega

Nov 18, 2024

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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