Tracy Case
Tracy Case at Med Center Mazda
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Tracy Case

Used Car Manager

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.8
183 Reviews
4.8

183 Reviews

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183 Reviews of Tracy Case

December 05, 2024

Dealership Rating
Employee Rating

The staff at Med Center Mazda were very helpful and easy to work with, especially Tony! More

by gchacon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Blackwell, Adam Eaves

November 29, 2024

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Great customer service! Everyone was making sure I knew what was going. I will be back! More

by .Kathleen L.Adams
Service Price Transparency
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Recommend Dealer
Yes

November 23, 2024

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Great place to buy a suv. I would recommend this dealership to everyone. I remember dreaming of going to a great dealership like this when I was just a little boy. More

by nate43
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: DeWayne Williams, Todd Mayers

November 10, 2024

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The service was very good dealership is always clean and snacks were good restrooms always neat and clean More

by charlesrosato1
Service Price Transparency
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Recommend Dealer
Yes

November 09, 2024

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Car had broken windshield I did not see when I purchased the car. Called Todd who said no problem they would replace it. I was very pleased that there was no hesitation to make it right. Best experience More

by dpaulmeeks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: DeWayne Williams, Todd Mayers

October 31, 2024

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The purchase of my used Infiniti went very smooth once a price was agreed upon. We found the car online and drove 3 hours to purchase the automobile. Transaction went quickly, in and out within 45 minutes More

by sbjorkner
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joey Chance, Todd Mayers

October 27, 2024

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Helping my daughter buy her first car. Med Center was great. Anthony in sales and Todd in Finance were both very helpful More

by sf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Todd Mayers, Anthony Beaman

October 20, 2024

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This was the easiest transaction for me! ! I even got to meet Gary, will continue to purchase vehicles from the dealerships these guys are affiliated with. I purchased my 4 Runner in Tuscaloo More

by rosemaryhutchersongipson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

October 09, 2024

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All great to work with! No problems. Always look here first. Thanks And the end. More

by joshandsabrinacowan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: DeWayne Williams, Mark Cooley

October 08, 2024

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Employee Rating

We bought our 16 year old son a 2010 Mazda6 from a used car dealer. A week later the battery died. We replaced it at Advance Auto Parts with a new Die Hard battery. 3 hours later, that battery died. Accord More

by kvsterling515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 09, 2024

Med Center Mazda responded

Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you have gone through and understand how disappointing it must have been to deal with repeated issues after entrusting your vehicle to us for service. Your experience with both the vehicle diagnosis and our staff is not acceptable, and we will be addressing this with our team to ensure that all customers are treated with the respect and care they deserve. In the meantime, we'd greatly value the opportunity to make this right. If you are willing, please reach out to our GM, Chris Martin, at cmartin@medcentermazda.com, so we can personally discuss how we can address your concerns and regain your trust Your satisfaction is important to us, and we’d like to ensure that you are treated with the level of respect and service that every Mazda customer deserves. Thank you again for bringing this to our attention.

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