Tracey Saura

We have purchased several vehicles from this dealership and have had a great experience through the buying and service process except our two interactions with Travis specifically. Our first encounter wit and have had a great experience through the buying and service process except our two interactions with Travis specifically. Our first encounter with him left us walking out of the dealership without any sort of purchase due to his lack of understanding and willingness to work with our trade-in and financial proposal. The only way that we ended up with the vehicle we came for was with intervention from Tracey (who I would HIGHLY recommend) who actually understood our position and we ended up with the vehicle! This most recent time, once again, was a negative experience that has completely impacted our relationship with this dealership moving forward. We were contacted via text about our interest in a vehicle in which we provided our reluctance to come in unless we would be offered a specific (and fair) trade-in value on our current vehicle. We were led to believe by Travis that this would be feasible. A long story, short, it was most certainly not. We ended up with the vehicle after coming to "terms" that we thought were mutually beneficial and met based upon our previous text conversation. Upon leaving with the vehicle and signing documentation we realized that was not the case and felt that we had been misled and bamboozled by Travis specifically. We thought that we were getting the deal we initially agreed to but most certainly did not and we feel that this was a sneaky and backhanded way to do business especially with repeat customers. This situation has led to us to be very reluctant to ever return to the dealership for any future needs (which is unfortunate due to the great relationship we have with Tracey in sales) but this is now two separate occasions with two separate vehicles that we have very negative experiences with the same person. If possible, I would HIGHLY recommend avoiding any sort of dealings with Travis specifically as it is clear in how he likes to operate his dealings and the type of person he perceives himself to be. I am hoping that this review can help the next person from ending up in a situation(s) such as ours with him. More

Report | Print

Tracey is phenomenal! We love to work with her and only buy from her! She cares for her customers and goes above and beyond! Ron in detailing was great and made our car lo We love to work with her and only buy from her! She cares for her customers and goes above and beyond! Ron in detailing was great and made our car look absolutely amazing! More

Report | Print

This is the 3rd car Tracie has sold us. What makes her such a good sales lady is simply this,SHE CARES. What makes her such a good sales lady is simply this,SHE CARES. More

Report | Print

I had a great experience with Tracy! ! She is very through and excellent to work with! I highly recommend her and Dave Gill!! ! She is very through and excellent to work with! I highly recommend her and Dave Gill!! More

Report | Print

My experience was great. I was a little nervous going, but Tracey made it a lot better. She is very down-to-earth, bubbly. I will highly recommend she made the experience 10 I was a little nervous going, but Tracey made it a lot better. She is very down-to-earth, bubbly. I will highly recommend she made the experience 100% better. More

Report | Print

Tracey was absolutely amazing! ! Helped me with all my questions and I left so happy ! Helped me with all my questions and I left so happy More

Report | Print

Tracey Saura, the Sales Associate at Dave Gill, made the car-buying experience amazing. She is knowledgeable, accommodating, and went out of her way to make sure that my new Tahoe was perfect on the day I p car-buying experience amazing. She is knowledgeable, accommodating, and went out of her way to make sure that my new Tahoe was perfect on the day I picked it up. I appreciated her positive attitude and the passion she has for her job. The best car-buying experience I've ever had! More

Report | Print

Tracey Saura, the Sales Associate at Dave Gill Chevrolet, makes car buying a pleasure. She had my name & a warm welcome hanging on the mirror in the car I was interested in when I hit the lot. What a great makes car buying a pleasure. She had my name & a warm welcome hanging on the mirror in the car I was interested in when I hit the lot. What a great greeting - first time ever for that! She was very knowledgeable about the Chevrolet Trax I purchased and explained the entire purchase process very well. She remains so incredibly responsive and demonstrates fabulous customer service. The online team was excellent too - Miranda and Miles were remarkably receptive and Miranda set up the appointment with Tracey for me so it was seamless. And the service department prepped the Trax so beautifully, having it all ready for pick up in the delivery room! The entire experience was appreciated, all the way through from the online team, sales, finance, and service. Thank you! More

Report | Print

My experience with the team at Dave Gill was fast and friendly. They offered solutions to help me get in to a good car. friendly. They offered solutions to help me get in to a good car. More

Report | Print

Purchasing a vehicle is not something most people like doing, including me and my husband. That said, a big thank you to Tracey Saura and Lisa at Dave Gill Chevy for their assistance in making the proces doing, including me and my husband. That said, a big thank you to Tracey Saura and Lisa at Dave Gill Chevy for their assistance in making the process a comfortable one.. Tracey was a pleasure to work! Making decisions can become overwhelming and convoluted when purchasing a vehicle but Tracey understood what questions to ask to help our decision making and keeping us focused on what best fit our needs. Lisa in finance was also great to work with and we appreciate her assistance. This was our 3rd vehicle from Dave Gill and will likely shop there again. More

Report | Print