Tracey Cach
Tracey Cach at Lexus of Sacramento

Tracey Cach

Service Consultant

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

Contact Me
4.7
315 Reviews

Dealership Experience

22 yrs, 2 mos

Industry Experience

22 yrs, 2 mos

Languages Spoken

Cantonese Cantonese

4.7

315 Reviews

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315 Reviews of Tracey Cach

October 23, 2025

Dealership Rating
Employee Rating

As usual, had a great experience at Lexus of Sacramento! My service advisor, Tracey Cach provided great service as usual! More

by Raider Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2025

Lexus of Sacramento responded

Hi Mike, we are proud to have Tracey on our team and pleased to hear that your service experience was excellent. We truly value your repeat business at Lexus of Sacramento!

October 10, 2025

Dealership Rating
Employee Rating

I really enjoyed Shame at Lexus. Even though I made a mistake on my appointment she was very kind and personable with me and she made me feel welcomed. The service was excellent. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2025

Lexus of Sacramento responded

Al, thank you for sharing your awesome feedback about Shame and Pham! It's wonderful to hear that they made you feel welcomed and provided excellent service. We look forward to serving you again at Lexus of Sacramento!

August 06, 2025

Dealership Rating
Employee Rating

Amazing experience. Love my new car, and Kent had me in and out. Car was ready to go once I got there and the entire process wasn’t more than 2 hours ! Really appreciate More

by Tajhelliott112
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kent Owens, Mike Zinda

Aug 07, 2025

Lexus of Sacramento responded

Congratulations on your new ride! We are proud of our team, and we will be sure to pass along your appreciation to Kent, Mike, and Tracy. Thank you for choosing Lexus of Sacramento!

August 01, 2025

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Employee Rating

My service advisor, Tracy, was pleasant, professional knowledgeable and kept me well informed regarding the progress of the work being done. More

by russ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 04, 2025

Lexus of Sacramento responded

Russ, thank you for sharing your experience with Tracy! We truly appreciate your business and hope to see you again at Lexus of Sacramento. Safe travels!

June 29, 2025

Dealership Rating
Employee Rating

That experience was very positive. Everything went very smoothly. The time that I spent in there went very fast. More

by Aswoodworker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2025

Lexus of Sacramento responded

Thank you for sharing your positive experience with us! We're happy to hear that your visit to Lexus of Sacramento was smooth and efficient.

December 21, 2024

Dealership Rating
Employee Rating

Professional service performed quickly. Loaner was a nice plus. They always do a great job. More

by lloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: V Moua

Dec 23, 2024

Lexus of Sacramento responded

Lloyd, thank you for leaving Lexus of Sacramento a five-star review! We are happy to hear that our team was professional and you enjoyed the loaner. See you next time!

November 24, 2024

Dealership Rating
Employee Rating

Tracy Pham great! Quick. Professional. Very happy w service. Tracy Pham great! Quick. Professional. Very happy w service. More

by MB customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2024

Lexus of Sacramento responded

We're delighted to hear that Tracy provided quick and professional service at Lexus of Sacramento! Thank you for sharing your positive experience with us.

November 15, 2024

Dealership Rating
Employee Rating

Very appreciative of how Lexus of Sacramento worked with me regarding a major repair for my car, and kept me informed with the situation and available options! More

by Raider Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Russ McDuffie

Nov 15, 2024

Lexus of Sacramento responded

Raider Mike, we're glad to hear that our team at Lexus of Sacramento kept you informed and provided great service during your repair. Thank you for the positive feedback!

October 31, 2024

Dealership Rating
Employee Rating

Always a great experience at Lexus of Sacramento service department. Service consultant Tracy is the best. I always make my appointments with her because she is knowledgeable, nice and professional. My bra More

by tommycat1658
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 01, 2024

Lexus of Sacramento responded

Thank you for sharing your experience with us! We're delighted to hear that Tracy and our service team at Lexus of Sacramento provided such excellent care. We appreciate your trust in us, and we're always here to help with any future needs you may have!

October 04, 2024

Dealership Rating
Employee Rating

Hi my service advisor and service director was very kind to me for my service work from previous work they both took time and my helped me ASAP service director is very low keyed and very helpful to take ca More

by Rovina712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Russ McDuffie

Oct 07, 2024

Lexus of Sacramento responded

Thank you for sharing your experience with us at Lexus of Sacramento! We're delighted to hear that our service advisor and director provided such attentive care. Your kind words mean a lot, and we'll be sure to pass them along. We look forward to serving you again in the future!

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