Torrell Crowell

This has to be the worst dealership I've every dealt with. The purchase was extremely easy and I had very high hopes. That is where anything good stopped. Within a week the car completely died due to with. The purchase was extremely easy and I had very high hopes. That is where anything good stopped. Within a week the car completely died due to a software issue. We contacted the service department to ask what we should do since the car was shutdown in the middle of the road. After multiple times of being passed around their service team told us we needed to call another dealer because they didn't have time to speak with us. After multiple attempts to contact the managers in both sales and service we finally got in touch with someone multiple hours later. At this point we took it to another dealer. As part of the purchase they were supposed to install the window tint and protective bra. We were told it would be a few days and someone would contact us to get it scheduled. We reached out to the dealership multiple times because we never heard anything back. Only to be told they are on it. 23 days after the purchase I had to contacted the sales manager because we still hadn't heard anything. Within minutes someone called me apologizing that he just got the request and would send it over to have their tint company contact us. 2 weeks later still nothing. A few weeks after the purchase I received a letter from Volvo stating that some of the numbers in our contract were incorrect from the dealer and Volvo had to change them. I reached out to the sales manager asking about that the same time as I did for the tint. One of their finance members called me and apologized that the original individual didn't explain everything to us. He was working on the new contract and would contact me with what changed by the end of the day. That was 14 days ago and still no call. More

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Torrell was friendly and professional from the start. He made us feel at home and answered all of our questions. During the buying experience he stayed in close contact the entire time. We felt like he w He made us feel at home and answered all of our questions. During the buying experience he stayed in close contact the entire time. We felt like he was making a diligent effort to get us everything we asked for. We couldn’t be happier with our purchase. Torrell went above and beyond. Thank you! More

by Amalia Verified Customer Verified Customer

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I had an amazing experience with this dealership . The customer service was outstanding, and the product was exactly what I was looking for. I was so pleased with the service I received. They went abo The customer service was outstanding, and the product was exactly what I was looking for. I was so pleased with the service I received. They went above and beyond to help me find the perfect item. I was very impressed with the quality of the product I received. It was exactly what I was hoping for. Torrell Crowell Is one of the best Sales consultants, he was really helpful. More

by VERONICAAGBO76 Verified Customer Verified Customer

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The dealership was amazing and worked with me really well to reach my goal for a monthly payment. As well as letting me take an extra long test drive to get the full feel of my future car and for that I’m ex to reach my goal for a monthly payment. As well as letting me take an extra long test drive to get the full feel of my future car and for that I’m extremely grateful More

by sKyDiG Verified Customer Verified Customer

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Thought the purchase prices was fairly smooth and they were able to answer all my questions. were able to answer all my questions. More

by MMEYER8 Verified Customer Verified Customer

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Nice experience, love the new Tiguan. I will recommend you guys to my friends in the future. I will recommend you guys to my friends in the future. More

by PRANCER Verified Customer Verified Customer

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Too much back and forth and delay in pricing. Ended up purchasing vehicle, company was great in having driver deliver and bring paperwork to sign but has not yet sent copies to me (been abou Ended up purchasing vehicle, company was great in having driver deliver and bring paperwork to sign but has not yet sent copies to me (been about a month). Car was missing one of the floor mats but shipped it out about a week or so after I let them know. More

by RXJAYHAWK18 Verified Customer Verified Customer

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Great experience with Torrell. He was very thorough and patient. I love my new VW! He was very thorough and patient. I love my new VW! More

by CHIEFJAMESLUCAS Verified Customer Verified Customer

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Everything went well except the car didn’t have a key for the wheel locks. the wheel locks. More

by HAROLDRICHARDS6911 Verified Customer Verified Customer

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I was impressed by the choices available to test drive. Mazda was a good choice for me Mazda was a good choice for me More

by BRYANBROWN1435 Verified Customer Verified Customer

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