Tori Grinzinger
Tori Grinzinger at Metro Lexus
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Tori Grinzinger

Lexus Master Certified Sales and Leasing Consultant

Metro Lexus

13600 Brookpark Rd
Cleveland, OH 44135

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5.0
190 Reviews

My favorite aspect of working here at Metro Lexus is helping my guests Experience Amazing by making their car buying process tailored to them!

Dealership Experience

4 yrs, 3 mos

5.0

190 Reviews

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190 Reviews of Tori Grinzinger

April 15, 2025

Dealership Rating
Employee Rating

We felt very confident in our purchase decisions with Tori as our salesperson. She is knowledgeable, accessible, patient with our questions and genuinely a nice person. We love our car and we are very More

by lmstephan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 16, 2025

Metro Lexus responded

Thank you for sharing your experience with Tori and the Metro Lexus team! We're glad her expertise and patience made your car-buying journey a positive one. Enjoy every moment in your new vehicle!

April 03, 2025

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Tori was excellent and very patient with all of our questions! She made the process easy and was very helpful from start to finish! More

by sig715
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Weaver, Tysean Yorke

Apr 03, 2025

Metro Lexus responded

We're delighted to hear that Tori provided such excellent and patient service during your visit to Metro Lexus! It's great knowing she made the process easy for you. Thank you for sharing this positive feedback!

April 01, 2025

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Service was really good the salesperson took time to meet the needs required for me to purchase a vehicle. I would request this dealership to others looking to purchase a car. More

by valariak
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 01, 2025

Metro Lexus responded

We're delighted to hear that our team at Metro Lexus provided you with excellent service and met your needs. Thank you for recommending us, and we hope you're enjoying your new vehicle!

March 31, 2025

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The dealership was outstanding at all levels. Tori was my first and primary contact at Metro Lexus. Information was presented clearly and comprehensively. I felt comfortable throughout the entire More

by jhpayer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tysean Yorke

Apr 01, 2025

Metro Lexus responded

Thank you for sharing your experience with us! We're delighted to hear that Tori and the team at Metro Lexus made your visits comfortable and informative. We appreciate your kind words, and we're here if you need anything in the future!

March 31, 2025

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Tori is super helpful and always my go to at Metro Lexus. She is reliable and always ready to find you the best lexus has to offer. More

by Hopeandjoy2023
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Gleydura

Apr 01, 2025

Metro Lexus responded

We're delighted to hear that Tori has been your go-to at Metro Lexus! It's wonderful knowing she consistently provides reliable and helpful service. Thank you for sharing this feedback with us!

March 31, 2025

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Very nice customer service Tori was very nice good customer service from her appreciate it all she did also, I’ll let friends no More

by joe.cawthon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Weaver, Matt Stolarski , Roni

Apr 01, 2025

Metro Lexus responded

Joe, we're delighted to hear that Tori provided you with excellent service at Metro Lexus. Thank you for spreading the word and supporting our team!

March 31, 2025

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The staff was incredibly helpful. From the time I walked in the door until I picked up my new car the customer service was exceptional. More

by cobrien
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Peter Mapp, David Weaver , I did not catch his name but the gentleman at the reception desk was awesome.

Apr 01, 2025

Metro Lexus responded

We're delighted to hear that our team at Metro Lexus provided exceptional service from start to finish. Thank you for choosing us, and enjoy your new car!

March 31, 2025

Dealership Rating
Employee Rating

Tori always makes my experience special. She takes her time in finding the exact match for me every time. This is my 4th Lexus with Metro Lexus and I can't say enough about the sales and s More

by Nancy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 01, 2025

Metro Lexus responded

Nancy, it's wonderful to hear that Tori and the Metro Lexus team have consistently provided you with such a welcoming experience. We truly appreciate your loyalty and are delighted to be part of your journey for the fourth time! Enjoy every moment in your new Lexus!

March 31, 2025

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Employee Rating

Tori Grinzinger did a great job of finding the perfect car for me. She provided useful information before and during our test drive, and then found the exact car I wanted once I decided to buy. I was impr More

by donsinkocpa@hotmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 01, 2025

Metro Lexus responded

We're delighted to hear that Tori provided such excellent service and helped you find the perfect car at Metro Lexus. Thank you for sharing your positive experience with us, and we hope you're enjoying your new ride!

March 31, 2025

Dealership Rating
Employee Rating

Purchasing our Lexus GX550 at Metro Lexus was a great experience from the initial test drive to the delivery unveiling in their private showroom. I would not hesitate to purchase another vehicle from the More

by Dlreed67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Allison Smith

Apr 01, 2025

Metro Lexus responded

Thank you for sharing your experience with us! We're delighted to hear that the entire process, from test drive to delivery at Metro Lexus, was enjoyable. We look forward to welcoming you back in the future! Enjoy your new Lexus GX 550!

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