Tony Roach | Page 2

Lithia Hyundai of Reno responded

Barbara, Thank you for recognizing Iris, Tony, and our sales team. That said, spending five hours at the dealership is frustrating, and we’re sorry the process felt unnecessarily drawn out. Buying a new vehicle should be exciting, not exhausting, and we clearly could have done a better job managing the pace of your visit and keeping you informed along the way. We appreciate your candid feedback and will use it to improve the experience for future customers. We hope you’re enjoying your new Santa Fe Hybrid and would welcome the opportunity to regain your confidence. Regards, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

Lithia Hyundai of Reno responded

Congratulations on your new 2026 Hyundai Elantra! We are so glad Levi and the team could make the experience seamless. Thank you for choosing Lithia Hyundai of Reno, we wish you safe travels ahead. Reach out if you ever need anything in the future.

Lithia Hyundai of Reno responded

Thank you for the awesome review! We're delighted to hear your family felt right at home with us at Lithia Hyundai of Reno. We hope you enjoy your new ride!

Lithia Hyundai of Reno responded

UFCMO1, we’re thrilled to hear your buying experience was fast, friendly, and pressure-free. It’s great to know our team’s welcoming approach made a difference during your visit to Lithia Hyundai of Reno. Enjoy your new vehicle, and we hope to see you again in the future!

Lithia Hyundai of Reno responded

We love hearing from our happy customers! Thank you for choosing Lithia Hyundai of Reno and for sharing your support. See you next time!

Lithia Hyundai of Reno responded

Thank you for your feedback on Levi's efficient and attentive service! We appreciate your recommendation and we hope to welcome you back to Lithia Hyundai of Reno in the future. Safe travels!

Lithia Hyundai of Reno responded

We're thrilled to hear Levi and Josh provided such a positive experience! Thank you for choosing Lithia Hyundai of Reno and for sharing your feedback. We hope to assist you again down the road. Safe travels!

Lithia Hyundai of Reno responded

Thank you for sharing your experience with our team! We strive to provide knowledgeable and pressure-free service here at Lithia Hyundai of Reno, so this feedback made our day. We hope to see you again down the road!

Lithia Hyundai of Reno responded

Hey Mr. L, Thank you for taking the time to share your feedback. I'm sorry to hear that you left with this impression after your purchase. Transparency is important to us, which is why we clearly disclose pricing and applicable fees up front and continually throughout the purchase process. In addition, our website contains detailed pricing disclosures so customers can review vehicle pricing information before visiting the dealership. Every vehicle purchase includes a review of pricing, taxes, registration fees, and any optional products that may be available. Customers are provided documentation outlining those items before completing their purchase. I went through the database to see if you reached out to anyone in management regarding the concerns outlined in your review, but didn't see any attempt. Had we been made aware of these concerns, we would have welcomed the opportunity to review them with you directly. Because your review does not include specific details, I'm unable to determine exactly what may have led to your dissatisfaction. I invite you to reach out so we can better understand your concerns and review your experience. My direct line is 775-682-3352, or via email at SRobert@lithia.com. Thank you, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@lithia.com

Lithia Hyundai of Reno responded

Congratulations on your new ride! We are so glad the Lithia Hyundai of Reno team provided such helpful service. Let us know if we can assist you with anything else in the future. Safe travels!