Tony Jackson

We bought our Audi A8 online from Marietta Georgia Audi. The car is great with the exception of one of the wood trim pieces on the back of the drivers seat being the wrong wood species and color. More later The car is great with the exception of one of the wood trim pieces on the back of the drivers seat being the wrong wood species and color. More later. The car was advertised at one price, but when we were purchasing the car the price shot up another $1,799. when I asked why, I was told it was for the paint and fabric protection. So I replied, "So, this is not the actual price then?" I was told that JIM ELLIS Audi always applies this to all their cars new and used. I explained that I didn't have a problem with that, but what I did have a problem with is that the car was now $1800 more than what they were originally asking. Long story short,,, a lot of back and forth. They offered $500 off. That was not good enough. Finally, they reluctantly removed the charge. Frankly, there is no way of knowing if the paint and fabric protection was ever applied. My guess is that this is a way for them to screw you out of YOUR HARD EARNED MONEY to go into their pocket. If they offer a car at a price and then pull this stunt with you, FIGHT THEM ON IT and LEAVE A REVIEW! Before we drove from Charlotte NC to pick the car up in Marietta GA I was asked several times by our salesman TONY MUIRHEAD to leave a review. If you're like me, I don't leaving reviews until the transaction is complete. When we drove down to the dealership the A8 was on the showroom floor. Our salesperson TONY MUIRHEAD showed us our car and kept pushing for his review. A little over a week later while riding in the back seat, I noticed that the back of one of our front seats wood trim was a completely different wood species and color. I called TONY MUIRWOOD and explained what was going on, including sending him pics and a video. He said not to worry, that something like that should be covered. When he spoke to the used car manager Alli Gantt she called me and tried to explain to me how it was a natural wood product and that there were going to be variations. I told her that this wasn't variations but a completely different wood species with no characteristics of the gray-brown eucalyptus that the rest of the car had. All the other wood in the A8 (and there is A LOT) was consistent, Properly named gray-brown for a reason, having long straight lines in the grain. Not the deep Hershey chocolate brown curvey river like grain going through it. Halfway through our conversation it got VERY HEATED. I guess I got tired of being told that maybe I was just being overly sensitive to some minor variations in the wood grain. She wanted to convince me I was seeing things. she wanted me to roll over and take her word that this was natural. Not once could she place herself in the realm of possibility that THIS COULD JUST BE THE WRONG WOOD TRIM PIECE AND REPLACE IT. Instead she continued to argue with me. She had no intention on helping or listening to me. She was only xxxx bent of saying "I'm sorry that this slight imperfection bothers you" she said this at least half a dozen times to me which was infuriating. Halfway through the conversation I LOST IT! I was yelling, cursing and name calling. I DO NOT REGRET one single word of it. When we as customers SPEND OUR MONEY for an Audi or anything for that matter, WE DESRVE TO BE HEARD WHEN THERE IS AN ISSUE!!! She never had any intention in helping. She could have done her job and at least tried to help. TONY MUIRHEAD could have gone to bat for us and tried to help but instead asked me to leave him out of the review for her. Remember, THE REVIEW GUY!!! When we went to our local Audi Norhtlake Charlotte, as soon as they opened the back door, Matt Woods and Clara Quindes both said... WRONG WOOD, shut the door and ordered the piece, I was there a total of 11 minutes. I appreciate everyone at AUDI NORTHLAKE CHARLOTTE. AVOID TONY MUIRWOOD and the incompetent ALLI GANTT More

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Tony Muirhead (sales) and Tony Jackson (financing) were amazing to work with. Everything they did for us was flawless. So efficient! Very friendly! Car was programmed to welcome us when we first sat in it. amazing to work with. Everything they did for us was flawless. So efficient! Very friendly! Car was programmed to welcome us when we first sat in it. Tony Muirhead made this transaction so easy. Car was showroom center when we arrived. Great experience all around. We greatly appreciate everything! Vincent and Russell More

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Tony Muirhead is one of the greatest salesman's. He made my husband and I want to carry him to every purchase in life . He was very knowledgeable if there were any questions or concerns, Tony would He made my husband and I want to carry him to every purchase in life . He was very knowledgeable if there were any questions or concerns, Tony would quickly respond. Customer Service it it's FINEST!!!!! More

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This is our 2nd vehicle from Tony in as many years. Because of Tony’s professionalism and willingness to keep at it until you get what you want, we will be back for another one very soon!!!! Thank you Because of Tony’s professionalism and willingness to keep at it until you get what you want, we will be back for another one very soon!!!! Thank you again for all of your help. More

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Worked with Jake Moore AND you should as well. He was professional, courteous, patient, and willing to battle for us. In fact, the folks we met with from top to bottom were first class. Great expe He was professional, courteous, patient, and willing to battle for us. In fact, the folks we met with from top to bottom were first class. Great experience and never felt rushed or pressured to make a deal. From our experience, we highly recommend Jake, this group, and this Audi dealership. Tommy K More

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Once in a lifetime you meet a lifetime salesman and dealership. I found mine!! Great experience and service. Forever grateful!! Thanks guys!! dealership. I found mine!! Great experience and service. Forever grateful!! Thanks guys!! More

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Thank you Jon and Audi Marietta dealership for providing top tier communication, service and dedication to helping me find exactly what I was looking for. top tier communication, service and dedication to helping me find exactly what I was looking for. More

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Mr. Bush was fantastic and even had my car ready earlier than expected! Thanks so much! than expected! Thanks so much! More

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Billy in sales was wonderful to deal with and made the entire process a breeze. Would definitely recommend him and Audi Marietta for purchasing a new or used Audi entire process a breeze. Would definitely recommend him and Audi Marietta for purchasing a new or used Audi More

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Tony was very, very patient and considered. We appreciated his professionalism and courtesy. Most of the transaction was completed over the phone; We visited the dealership during a very busy t We appreciated his professionalism and courtesy. Most of the transaction was completed over the phone; We visited the dealership during a very busy time, however the staff was very proactive in reviewing ways for us to save. Bottom line, Tony was Great!!! More

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