Tony Haynes-Dalton

Best experience buying a car with my 22 month old! ! Everyone was so amazing and gave me great advice. Very knowledgeable!! I recommend to everyone. Melanie Bolanos was super amazing to us!! ! Everyone was so amazing and gave me great advice. Very knowledgeable!! I recommend to everyone. Melanie Bolanos was super amazing to us!! More

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He was very polite and professional, had a great attitude very well prepared and very friendly with me very well prepared and very friendly with me More

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I love my car and service was great love my car everything was great good everything was great good More

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I had a great experience and got a great price! Derek Rosen was great to work with Derek Rosen was great to work with More

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Absolutely HORRIBLE experience with this dealer. My wife and I traded in my Ram for a 20223 Sportage. The sales experience was decently smooth with the exception of the sales manager telling me the My wife and I traded in my Ram for a 20223 Sportage. The sales experience was decently smooth with the exception of the sales manager telling me the only way he would do my deal is if I purchased a $3000. Extended warranty due to the fact the bank approval would not allow him to rip me off to the amount I originally agreed to and my payment was actually going to be $80 lower a month then I agreed to. I went along because I was told it was my only option. They told me they would rush the payoff check within 3 business days since I had a payment due in 7 days. I checked the balance on my old loan 6 days later and it still showed a balance. I called where that loan was from and they informed me no payoff has been made. I called the dealership and talked to Amy in accounting who assured me it was made and even gave me a check # and the address it was sent to which was correct, (but of course she couldn’t find the tracking # for the check for 4 days. Amy began ignoring my calls so I contacted my salesman Brandon who was not nothing short of spectacular during my sales experience. He told me he would have a tracking number to be by noon the next day and he came through. I ran the tracking number and not only was it not sent to the address she told me she sent it to, it wasn’t even sent to a bank. Tracking showed it was signed for by a guy at a loading dock. I called the bank and they said they can’t do anything which I totally understand. I informed them that the dealership already sold the truck I traded in and they advised me not only was that highly illegal, but obviously they won’t be able to obtain the title for the new owner. Today, I went ahead and made another $700 on my trade that I haven’t even had in 18 days and even now belongs to someone else. I called the dealership and they are refusing to place a stop payment on that check and issue a new check. I am now unable to close on my mortgage because my debt to income sky rocketed because now it’s showing 2 car payments (and a late truck payment) The dealership is refusing to do anything so my next step apparently has to be a lawyer and the Better Buisness Beareu. I had a bad feeling when I was on their website the night of the day I traded my truck in and there was already multiple pictures of it online which showed all my personal belongings (including a page of temporary bank checks) and my license plate still on the truck. They couldn’t even wait until we finished the deal and I cleaned out my truck of my belongings. I truly hope you do not buy a car from this place More

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Buyer beware - Do not purchase from this dealership. I Buyer beware - Do not purchase from this dealership. I bought a 2021 Kia Stinger this year and elected to purchase the extended warranty. Severa Buyer beware - Do not purchase from this dealership. I bought a 2021 Kia Stinger this year and elected to purchase the extended warranty. Several months after the purchase, I decided I did not need the $2800 extended warranty and have been trying to cancel for several months. I have made multiple attempts at reaching the dealership through their online chat, phone calls, text messages to the finance manager and eventually visited the dealership again to cancel. On or about 08/27, I received a phone call from their corporate office stating the warranty was cancelled and the funds has been reimbursed back to my finance company. To date, 10/06/21, no payment has been received or posted to my auto loan, the dealership rarely responds to my inquiry and each time I get the same response from Sid - "I will call Lisa at corporate to inquire" but never get a response or update. The purchase of the vehicle was easy and acceptable terms but the service they provide after purchase is greatly lacking. I will not be using this dealership for any maintenance and suggest you choose a different dealer to purchase your car. More

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Service department treated my daughter great. She was out of town and they bent over backwards to help her feel safe and taken care of. of town and they bent over backwards to help her feel safe and taken care of. More

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This past Saturday 12/05/2020 my wife and I purchased our first KIA vehicle (2019 KIA Sorrento) from the above referenced location. We were pre-qualified through Capital One to purchase this vehicle prior to first KIA vehicle (2019 KIA Sorrento) from the above referenced location. We were pre-qualified through Capital One to purchase this vehicle prior to us visiting the location. Initially everything was fine, then when it came time to talk about the purchase the conversation took a turn. The advertised on-line price for the vehicle was 18,496. I assumed beforehand this amount would increase slightly to cover the Tax, Tag & Title cost. But this was not the case. Management increased the advertised price not only to cover the tax, tags and title cost but also some additional cost he described as a RECON charge. His explanation for this was where the vehicle had new tires installed and the entire vehicle was gone over to insure all features worked properly and as designed. “Should this not have been included in the advertised on-line price for this vehicle”??? The monthly payment amount ($388.00) term duration (60 months) that Capital One had us show the dealership was based on the advertised amount that we were pre-qualified for. Though I did not agree with the additional drummed up RECON charge, I negotiated with the dealer because my wife really liked and wanted the vehicle. So, we agreed on $404.00 monthly for 60 months. Here is where things really begin to sour with this dealership. We left the dealership and headed home after being there for approximately 5-hours due the dealerships inadequate staffing. We noticed that a lights on the A/C, Heater Controls would not turn off completely. When we arrived home, approximately an hour and half after leaving the dealership I contacted my sales person (Mr. Marcus) and he went to another vehicle that was at the dealership, face-timed me on my mobile device so he could understand exactly what I was talking about. After a few minutes Mr. Marcus said the controls did shut off when pressed on the vehicle he was in and that ours should operate the same. Mr. Marcus stated that he would get with management and call me back, which he did. He advised that the dealership would bring me a loaner vehicle and pick up the vehicle and deliver to their service department so the car could be completely gone through to check all features. Mmmmmm……Is this not what I had already been charged for when purchasing the vehicle “RECON” charge. Lie #1 – Mr. Marcus stated that it may be a couple of days before they brought the loaner vehicle due to they had dealer tags ordered that had to be placed on the loaner before it was brought. The following day Mr. Marcus contacted me and stated that his management is now saying I would have to bring the vehicle back in and they were not going to bring me a loaner vehicle. The following day 12/06 after purchasing the vehicle I retrieved the information packet from the vehicle that was given to me at the dealership and noticed all that was in it was the title transfer information, no copy of my purchase contract. I again contacted my salesman Mr. Marcus. Lie-#2 – Mr. Marcus advised that he would get a copy and hand deliver it to me the following day, 12/07/2020. On this day he contacted me and said management told him that he would not be allowed to bring it to me, that I would have to personally come to the dealership to get it. Summary: *The advertised on-line price for a vehicle from this or any dealership should be what a customer should be expecting to pay. This cost and finance approval is what I fit into my budget prior to visiting the dealership. It is now day #5 since we purchased this vehicle. * Still have not been supplied with a copy of my purchase contract. This was negligence on their part so I feel I should not have to take time off from work to go by and get the paperwork. They should deliver it to me. “TN state law, I should have been supplied with a copy the day of purchase”. Given the continued refusal to provide me this documentation, are they attempting to alter the contract by some means!!! *The inoperable heater control lighting still hasn’t been corrected. “After reviewing KIA’ mission & Vision statement, I do not feel our treatment from this dealership performs day-to-day operations and is in-line with KIA’ values. Also, I have filed a formal complaint through KIA about the negative experience my wife and I are currently enduring”. More

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This was the third Kia I bought from Kia of Franklin dealership all the other cars I bought were three different ownership of car lot greenway a Kia was the worst experience I had will not buy another K dealership all the other cars I bought were three different ownership of car lot greenway a Kia was the worst experience I had will not buy another Kia again for Greenway if you go there be very careful More

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The reason for purchasing a new car was because I am going off to college. Wes Sayers was such a great help in searching for the perfect car! He was very friendly, honest, and outgoing. Thank you Wes an going off to college. Wes Sayers was such a great help in searching for the perfect car! He was very friendly, honest, and outgoing. Thank you Wes and thank you Kia for allowing me join the Kia Family! More

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