Tony Escalante
Tony Escalante at Maserati Jacksonville
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Tony Escalante

Service Advisor

Maserati Jacksonville

7137 BENTLEY RD.
Jacksonville, FL 32256

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4.1
49 Reviews
4.1

49 Reviews

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49 Reviews of Tony Escalante

September 21, 2023

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Employee Rating

They are overpriced and get away with it since they're the only ones in town. On top of that, they charged for undisclosed "shop fees" after the work is complete. Even with high prices, they can't seem to More

by RAMONBRIGNONI
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No
Jan 11, 2024

Maserati Jacksonville responded

Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused. We strive to provide transparent pricing and excellent communication for all our clients. Your concerns will be addressed internally to ensure a better experience in the future. Best regards, TJ Samhouri

September 14, 2023

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Employee Rating

I brought in an Aston Martin and they told me that they will fix it. They never fix nothing same problem. They charge me $1100. I’m going to report that. More

by Jaxforeignauto
Service Price Transparency
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Recommend Dealer
No

September 11, 2023

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I brought my wife’s car in to replace two front tires and have the alignment done. They told me I would need to do $22,000 worth of additional work to the car. This is a mother driven car with 35,000 miles o More

by DAN38MAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Craig Landry , Mick Reynolds

September 01, 2023

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Quick and reliable service. The staff are very professional and understand the demands of their customers. More

by MLEVY01
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Craig Landry , Mick Reynolds

Oct 18, 2023

Maserati Jacksonville responded

Thank you for this wonderful review! We are so pleased to hear about your positive experience, and look forward to working with you again soon.

August 19, 2023

Dealership Rating
Employee Rating

First of all the salesman Joseph is incredible. Honestly he is so knowledgeable and professional.l share. With my mom neighbor my to take both of their Maserati and make sure they look at up Joseph More

by ANGELAKELLY427.730
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nicole Visaez, Nicole Visaez

Oct 18, 2023

Maserati Jacksonville responded

Thank you for the great review and kind words! We are so pleased to hear about your positive experience, and look forward to working with you again in the future.

August 17, 2023

Dealership Rating
Employee Rating

Great service kind people Very pleased thank you so much for the great attention I would recommend you to everyone More

by lrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2023

Maserati Jacksonville responded

Thank you for the great review and kind words! We are so pleased to hear about your positive experience, and look forward to working with you again in the future.

August 12, 2023

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Employee Rating

Cost over $4,000 for repairs. Took over two weeks to complete. Picked up car and drove less than 5 miles when it broke down with the exact same issue that was supposed to be repa More

by BillMcK10
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No

August 10, 2023

Dealership Rating
Employee Rating

I appreciate the service manager's knowledge and expertise. The professionalism was very refreshing. I will continue to bring my Levante in for service. More

by LISAZIGLAR1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Landry , Kyle Hayes, Mick Reynolds

Oct 18, 2023

Maserati Jacksonville responded

Thank you for this wonderful review! We are so pleased to hear about your positive experience, and look forward to working with you again soon.

August 08, 2023

Dealership Rating
Employee Rating

Efficient and smooth transaction. Excellent customer service too!! Very happy with my new Maserati Levante. More

by Emblanco65
Recommend Dealer
Yes

Other Employees Tagged: Craig Landry , Mick Reynolds

Aug 10, 2023

Maserati Jacksonville responded

Thank you for sharing what awesome service you received from our team! Your 5-star rating mean so much to us, and we hope to continue to provide you great service for the years to come!

August 05, 2023

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Employee Rating

Their service was very professional and helpful. Place is so amazing and people are friendly as well. More

by VR32258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2023

Maserati Jacksonville responded

Thank you for this wonderful review! We are so pleased to hear about your positive experience, and look forward to working with you again soon.

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