Tony Deleon

Southlake Nissan responded

Thank you for the great feedback! We’re thrilled to hear that Nick and Justin went above and beyond to make things right. We truly appreciate your support and look forward to serving you again!

Southlake Nissan responded

Sir, we are sorry to hear about your experience. We take extreme pride in taking care of our service customers. We train our service advisors to make customers aware of future problems that may come up. It is not an obligation to get the work done. More of just a heads up that something may be going out on your vehicle soon. We would rather make customers aware of a future issue, than being blind sided. Have a great day!

Southlake Nissan responded

Hi Jan, I understand your frustration, We have been talking about this for a while now. We understand the grease marks are not acceptable. What else would you like? As stated we cannot do anything about the paint, as Nissan will not cover it. That has nothing to do with us. We want nothing more than to work on your vehicle. We offered you a free detail not just a car wash. I personally wouldn't accept just a simple car wash either. We will detail the truck if that makes up for the grease marks. They will hand wash it, clean the wheels, clean all your windows inside and out, and completely detail the inside. It wont be just a quick hour long detail. If that will help make up for the grease marks ,thats what we will offer. Thank you and have a great day!

Southlake Nissan responded

Thank you for sharing! We're glad you enjoyed a calm and easy process with us. We truly appreciate your recommendation!

Southlake Nissan responded

Thank you for the kind words! We’re thrilled to hear that Nick, Brian, Carlos, and Tony provided outstanding service. We truly appreciate your trust and recommendation!

Southlake Nissan responded

Thank you for your kind words! We’re so glad our Southlake Nissan service team is always able to help with your questions and keep your car running smoothly. We truly appreciate your trust in us!

Southlake Nissan responded

Thank you for your kind words! We’re thrilled to hear our techs continue to provide fantastic service, and we look forward to seeing you again.

Southlake Nissan responded

Trudledge, we are extremely sorry to hear about this experience. We would like to talk about this situation with us. WIth your actual name not being on the review, or what kind of car you drive it is hard for us to find out who you are, and how to contact. If you could please respond to this with your full name, and what car you have so we can further investigate. Thank you!

Southlake Nissan responded

Thank you for the wonderful feedback! We’re so glad to hear that Brian, Ryan, Carlos, Nick, and our entire service team provided you with knowledgeable and professional care. We’ll be sure to share your kind words with them. And a big shoutout to Will B. for being your go-to in sales! We truly appreciate your recommendation and look forward to serving you again.

Southlake Nissan responded

Thank you so much for your kind words! We’re thrilled to hear you love Southlake Nissan and had an excellent experience with our team. We look forward to helping you find your next car when the time comes!