Tony Botoroaga
Tony Botoroaga at Toyota of Gladstone

Tony Botoroaga | Page 4

Service Advisor

Toyota of Gladstone

19375 SE Mcloughlin Blvd
Gladstone, OR 97027

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4.8
33 Reviews
4.8

33 Reviews

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33 Reviews of Tony Botoroaga

May 22, 2023

Dealership Rating
Employee Rating

I wanted my oil changed! !2hrs later had to find out where my truck was...Was told they rotated the tires only.......The recite was not in my name but my husbands who has noth More

by pat ruffing
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kerry Copeland

May 22, 2023

Toyota of Gladstone responded

Pat we are sorry to hear that you had a less than excellent experience here at Toyota of Gladstone. I apologize. I have brought this to my Service Manager's attention and he will be in contact shortly. Thank you very much for letting us know.

May 23, 2023

pat ruffing responded

The problem was taken care of, Toyota of Gladstone stepped up and changed my oil...in less than 30 minutes, Of course it did take 2 times and extra gas. But they did came back and make it right..Thank You..to the service dept. And Tony..

May 23, 2023

pat ruffing responded

Thanks to Tony and Gladstone Toyota for taking care of the problem I had The oil was changed, in a short time it did take 2 times and extra gas but it got done

December 23, 2022

Dealership Rating
Employee Rating

Arrived 1:10 for my 1:15 "appointment" for oil change only. I texted at 2:55 "when will this be done?" 3:10 it was ready to go. 2 hours for a oil change and nothing else. This is crap. With an "appointme More

by garnixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 23, 2022

Toyota of Gladstone responded

Thank you so much for sharing this with us. We are so sorry to hear about your displeasure with our service department. Our Service Director, Kerry Copeland is going to be reaching out shortly, if he does not reach you please feel free to reach out at 503-722-4800 and press the number one for service. We would love to hear more details about what took place. Thank you.

August 22, 2022

Dealership Rating
Employee Rating

Been waiting since my 12:30 appointment time for a simple 15,000 mile service. It is now 2 hours and 10 minutes later and still not ready. When I checked at 2:00 they had not begun to work on my car(!) Goi More

by Suestad
Recommend Dealer
No
Aug 25, 2022

Toyota of Gladstone responded

Sue, thank you for bringing this to our attention. I have forwarded your review to our Service Manager, Kerry Copeland. We strive for complete customer satisfaction but we are human and do fall short from time to time. We are sorry that this seems to be the case during your visit. I apologize for the time it took during your visit.

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