Tony Bertocci

Very helpful bought a used vehicle had some issues with it Joseph and the sales manager took care of the problem. Very satisfied. it Joseph and the sales manager took care of the problem. Very satisfied. More

by JMEDEI Verified Customer Verified Customer

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Typical car deal. Kept the trade in keys. Low balled the offer for the trade in by 30 percent and gave no real discount on the car. They are the only Honda deale Kept the trade in keys. Low balled the offer for the trade in by 30 percent and gave no real discount on the car. They are the only Honda dealer near me and we almost walked out knowing we could have got a better deal a couple of hours away. At the pickup they attempted to sell an extended warranty for $1500 more than you could buy it from the same dealer online. They pray on the less informed buyer here. More

by KEN@THEKUENZELS.COM Verified Customer Verified Customer

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Dan did a great job finding the exact car I was looking for. He made looking for a vehicle a pleasant experience. for. He made looking for a vehicle a pleasant experience. More

by J.PARKY Verified Customer Verified Customer

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Everyone as so nice and accommodating. I’d definitely come back. Great service all around. I’d definitely come back. Great service all around. More

by JAKJANALI Verified Customer Verified Customer

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This is my 3rd sale with Hyannis Honda. With all 3 sales, Hyannis Honda has been helpful and professional. I appreciated their willingness to work with me. With all 3 sales, Hyannis Honda has been helpful and professional. I appreciated their willingness to work with me. More

by golopyy Verified Customer Verified Customer

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Very easy to work with. They did a great job. I would recommend them to anyone looking for a honda They did a great job. I would recommend them to anyone looking for a honda More

by RISAK43 Verified Customer Verified Customer

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Everyone there treated me with respect and dignity, much appreciate. When we buy another automobile it will be hyannis Honda. appreciate. When we buy another automobile it will be hyannis Honda. More

by alan-edwards Verified Customer Verified Customer

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I had a great experience purchasing a car. The staff was knowledgeable and very helpful. I would definitely recommend Hyannis Honda. The staff was knowledgeable and very helpful. I would definitely recommend Hyannis Honda. More

by KABEANE25 Verified Customer Verified Customer

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Repeat customer (since 2009). Great experience from the initial sales process through delivery. Mike Scenario, my sales person is excellent, involved from initial contact through Great experience from the initial sales process through delivery. Mike Scenario, my sales person is excellent, involved from initial contact through delivery. Shane, the business manager, made all the paperwork a painless process. Great family run business for over 50 years. Highly recommend without hesitation. More

by MSFALKIEWICZ Verified Customer Verified Customer

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I was very unimpressed with the overall lack of friendliness, helpfulness and professionalism at the Hyannis Honda Sales department. I have never experienced such an uninspiring and somewhat depre friendliness, helpfulness and professionalism at the Hyannis Honda Sales department. I have never experienced such an uninspiring and somewhat depressing buying experience. My major frustration with Hyannis Honda during this purchase was that I was easily texting back and forth with other dealers at the same time whom I had never met, and getting very helpful data and pricing from, but I was unable to reach anyone to communicate with even by telephone at Hyannis Honda. There was no way to text with my sales team and it took days rather than minutes to receive a response to my questions. I also received numerous follow-up calls from sales managers at other dealerships since I was texting with their sales people. I received no friendly follow-up calls or messages from Hyannis Honda management. I even called the big sales Manager “Mike” and left a message on his voicemail in the heat of my frustration describing the whole uninspiring Hyannis Honda sales process, but I never received a follow-up call or message from him. Unfortunately I could only come to one conclusion, that Hyannis Honda is so busy and maybe “The Only Show in Town” so they do not need to do what some of the other dealerships need to do in order to maintain a competitive edge. I was texting with a dealer in Norwood and another one in Plymouth, both of which impressed me and I would have gladly visited them because of their friendly positive attitude and easy transparent pricing approach. Unfortunately I found none of that at Hyannis Honda. I appreciate this opportunity to express my opinion and honest feelings because this buying experience has actually left me feeling quite upset. I wish that my local Honda dealer was just as progressive, friendly and price competitive as the dealers Off-Cape. I wanted to work with Hyannis Honda because they are local, but I was left feeling through this experience that they did not want my business. Just so you know, Hyannis Honda has performed all the service work on my 2015 Honda CRV since 2016 and other than being rather expensive I have been satisfied with the Service Department. My frustration is with the sales group I encountered at Hyannis Honda. I stopped by the Sales Department a few days after we picked-up our new car, we were at the Service Department getting our MA Inspection Sticker. Dan our salesman was at the door of the showroom. I said “Hello Dan” and asked him how he was doing. (Please realize I do like Dan and am am totally sympathetic to his current health condition) He said his health was good at the moment, but his condition could act up unexpectedly. At that he looked out the window and darted out the door right past me to approach a potential customer that was window shopping outside. No, Excuse me, No, How are you enjoying your new car, No, Glad to see you. He remained talking with the customer for roughly 15 minutes and then he marched the customer into the showroom right past me without another word or gesture while I stood there. Are you kidding me! This is “world class” customer service? I have never been treated like this by any dealership or any company or store who wants me as a customer or values my business. I would encourage Hyannis Honda to review their sales practices and significantly improve their customer service policies and maybe even adopt human relations training. Thank you for this opportunity to review my Hyannis Honda Sales experience. More

by MrPickle Verified Customer Verified Customer

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