Tony Barnes

Ashton, Tony, and Kyle were all great to work with. It was a great experience from start to finish and they worked hard to accommodate my busy schedule. It was a great experience from start to finish and they worked hard to accommodate my busy schedule. More

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Horrible communication and lack of following though on the things they said they would do after they had the contract. I bought a 4 runner that had just been traded in and needed work before I took posses the things they said they would do after they had the contract. I bought a 4 runner that had just been traded in and needed work before I took possession. Instead of being honest about when it would be read and what was taking so long Ihad a sales man that would tell me he would check on it and then goast me. After several of these interactions I called the sales manager. That gave me another story that tha car would ready the next day. When I left him a voice mail the next day stating I would be there in a couple hours to get it he called me back saying that it was done but now had a seat belt alarm and that's why I couldn't get it that day. The next day the sales man actually called me back and said they had that fixed but still had get the windshield. So I don't know if the sales manager was lying or misinformed but it was almost 2 weeks before I got my 4 runner. I would not have been thrilled about but I would have a lot happier if they had just been upfront and honest with me about the repairs not getting started when I was told they would be instead of leading me on day after day. I do really like the 4 runner, but ruined the experience and took all the joy of buying it. More

by Jim Verified Customer Verified Customer

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I had a great experience all together. Jessica is a great all around person and friend. She puts you in the seat while she takes the back. You get the experience and decision on the sale. Jessica is a great all around person and friend. She puts you in the seat while she takes the back. You get the experience and decision on the sale. No pressure of having to buy. Rolando was very kind and considerate and understanding with details. Very confident and easy going. Great all around experience. More

by sandylady Verified Customer Verified Customer

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The dealership advertises lowball prices on used cars and then added $2998 in mandatory fees and dealer charges during the closing process. They also offered another $5,000 in non-required extended warrantie then added $2998 in mandatory fees and dealer charges during the closing process. They also offered another $5,000 in non-required extended warranties, which I fully expected. I did not however expect a non-negotiable $999 dealership administration fee which is more than double other dealers in the area. The manager, Joe, tried to justify it with a “we are a big dealership and have a lot of admin staff” argument. That explanation defies normal “volume of sales and cost per unit”logic. Then on top of the $999 admin fee, they added a “Noller Advantage” fee of $1,999 to the price of the car for service and warranty. The sales person Xavier said there was no way to avoid this fee and I was also told by manager Joe again that this fee is MANDATORY on all used cars. The car I bought is one year old and still under the manufacturer warranty, but I was still required to buy their “Advantage”. Take it or leave it. The salesman Xavier also told me the car had XM radio installed. I found out later when I took the car home that this information was incorrect. When I questioned Xavier about this he tried to tell me he had said “it might possibly have it installed” which is not what he said. When I elevated this to the sales manager, Tony he told me I should verified it myself. Duh! Basically he was telling me I should never believe what a salesman tells me. I guess he should know if the Laird Noller salespeople should be trusted. Just another example of why used car salesmen and their managers get a bad name. If the dealership accepts this cavalier attitude towards the truth it reflects negatively on the dealership and owners. More

by wschinstock Verified Customer Verified Customer

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