Tony Alcantar

Great experience by the service department. Always accomodate to my schedule . Shout out to that foo Tony !! Always accomodate to my schedule . Shout out to that foo Tony !! More

Report | Print

I was charged for oil changes when I had contract. When I realized what happened. Service mgr got my money refunded. I’m waiting for a response from the Finance manager to have the balance of my con When I realized what happened. Service mgr got my money refunded. I’m waiting for a response from the Finance manager to have the balance of my contract refunded since the car has been sold. More

Report | Print

Once again Infiniti of Ontario never fails to deliver the best of the best! They are honest, caring, and I never have to worry that what ever has to be done will be done! Never worry that they will try to best of the best! They are honest, caring, and I never have to worry that what ever has to be done will be done! Never worry that they will try to upsell! Meaning: never try to sell something more expensive then what I need! So refreshing! Again cannot stress enough, Honest, Dependable,Reliable, Caring, people!! Starts with Cordy, Andrew, Tony, Olivia, and Denia! Thank you again and again for caring about your customers! More

Report | Print

This is absolutely the best dealership ever! ! Everyone is professional, courteous, knowledgeable and customer oriented. I would never go anywhere else. ! Everyone is professional, courteous, knowledgeable and customer oriented. I would never go anywhere else. More

Report | Print

Can not say enough about how GREAT this dealership is! Had a problem show up, and they immediately got my car in and took care of it. I live in the desert and with the heat here, any thing can become an Had a problem show up, and they immediately got my car in and took care of it. I live in the desert and with the heat here, any thing can become an emergency. I can count on Cordy, Andrew, Tony, Olivia and the entire dealership to always be there for me. I have had a relationship with Cordy, for over 30 years, Andrew not as long, would never have any other car but Infiniti because of the service and relationships I have with them and their staff. More

Report | Print

From Denia, to Olivia, But most of all Andrew who is so special and so willing to do what ever is right to make a customer happy. All who work with Cordy who is one of the best! He has the best team arou special and so willing to do what ever is right to make a customer happy. All who work with Cordy who is one of the best! He has the best team around and it has been this way for over 30 years that I have known him! Best people, best dealership! Also I referred a friend Yesenia Romero who just became a new customer at Infiniti of Ontario! This dealership rocks! More

Report | Print

I have been complaining to the service department since August, 2022 about wind noise coming through my passenger side window. I replaced my cracked windshield in December 2023. Now infinity service is t August, 2022 about wind noise coming through my passenger side window. I replaced my cracked windshield in December 2023. Now infinity service is telling me the noise on the passenger side window is because I replaced the windshield which has nothing to do with the windshield, I left a message for the manager and we were playing telephone tag and now I have heard nothing. It’s ridiculous that they are blaming my windshield replacement on the wind noise when I complained about it long before the windshield. I very angry. More

Report | Print

It was great place to purchase a car and very nice and reliable cars available reliable cars available More

Report | Print

I’m so completely satisfied with this INFINITI dealership . Thank you John Yarber and Tony Service manager for advising me the best for my Q50. I will come back to continue in my service needs. Thank you . Thank you John Yarber and Tony Service manager for advising me the best for my Q50. I will come back to continue in my service needs. Thank you Lots of Love More

Report | Print

The service took to long and we had to return several times to have our recently purchased car repaired. We purchased a CPO which we were told, believed, and given documentations that showed our car was times to have our recently purchased car repaired. We purchased a CPO which we were told, believed, and given documentations that showed our car was thoroughly inspected. A month later it was in the service department for repairs. Major repairs, which took three weeks before my car was returned. Then two days later another problem came up and the car was parked for two weeks until the shop had an opening for the repair. It's disappointing that the CPO car that we purchased wasn't thoroughly inspected as stated. We asked for help from the salesman that sold us the car. He was more defensive than helpful. We had to get the service manager involved, even through he wasn't aware of our problem, he did what he could to help. More

Report | Print