Tona Zarrelli
Tona Zarrelli at Germain BMW of Naples
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Tona Zarrelli

Service Advisor

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

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5.0
11 Reviews
5.0

11 Reviews

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11 Reviews of Tona Zarrelli

December 17, 2024

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Employee Rating

The young gentleman in the drive up was very courteous and directed me to the right person. Tona Zarrelli greeted me in a very short period of time. She explained what the service department would do, an More

by jtw5365
Service Price Transparency
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Recommend Dealer
Yes
Dec 17, 2024

Germain BMW of Naples responded

We are happy you enjoyed a quality and positive service experience at every touchpoint with our team. See you next time. Best Regards, Flavio Galasso General Manager

December 02, 2024

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Tona Zarrelli did a great job as our service advisor when we had our X5 serviced. There were extra details which she handled very well. More

by clayton.schwerin
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Recommend Dealer
Yes
Dec 03, 2024

Germain BMW of Naples responded

Clayton, We would like to thank you for your recommendations and for this 5 Star review. Tona and our team of professionals are dedicated to providing you and everyone else who visits Germain BMW with only the best there is to offer. See you next time. Best Regards, Flavio Galasso General Manager

November 23, 2024

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Tona Zarrelli was knowledgeable and friendly in helping me get my X3 serviced in a timely manner. Making the appointment was easy. I would highly recommend this dealership. More

by dml1454
Service Price Transparency
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Recommend Dealer
Yes
Nov 25, 2024

Germain BMW of Naples responded

Your business and kind words are greatly appreciated. Thank you for choosing Germain BMW of Naples for your automotive service needs. Best Regards, Flavio Galasso General Manager

November 21, 2024

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I have been working with Tona Zarrelli for half a decade, and at every turn she has been attentive to all my needs and in every occasion exceeded my expectations. More

by cyberabbi
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Recommend Dealer
Yes
Nov 22, 2024

Germain BMW of Naples responded

Your continued business and trust in Tona to know she will put you and your service needs at the forefront are greatly appreciated. See you next time. Best Regards, Flavio Galasso General Manager

November 19, 2024

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Dealership location is very convenient to where I live. The service department has a dedicated staff that who are knowledgeable & willing to take the time to help solve the issue with tge vehicle More

by dmeisen710
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Recommend Dealer
Yes
Nov 20, 2024

Germain BMW of Naples responded

Our team of professionals are dedicated to delivering only the best in customer care. Thank you for choosing Germain for your automotive needs. Best Regards, Flavio Galasso General Manager

November 13, 2024

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Tona was simply the best. Prompt and courteous service, always with a smile. Will not hesitate to bring our 760 & X5 in whenever is necessary. More

by HPeters423
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

Germain BMW of Naples responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that Tona consistently provides you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Best Regards, Flavio Galasso General Manager

November 13, 2024

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Tona Zarrelli , was great all the work her team did to service my car was done professionally . Car was ready, and washed, by 3 pm. More

by Markathy
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Recommend Dealer
Yes
Nov 14, 2024

Germain BMW of Naples responded

We appreciate your business and kind words regarding your service visit with Tona. Our team is happy to know she delivered a 5-star experience. Best Regards, Flavio Galasso General Manager

November 01, 2024

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A well-run BMW dealership that is attentive to its customers’ needs. Tona Zarrelli, our service, person, always takes good care of us. Good luck to you all in moving forward. More

by Steve
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Recommend Dealer
Yes
Nov 04, 2024

Germain BMW of Naples responded

Steve, thanks for sharing positive feedback on Tona. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Flavio Galasso General Manager

October 02, 2024

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Tona Zarrelli is the best service advisors I have ever encountered. She went above and beyond my expectations. More

by Melgliss
Service Price Transparency
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mason

Oct 03, 2024

Germain BMW of Naples responded

Melgliss, thanks for sharing positive feedback on Tona. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Flavio Galasso General Manager

September 11, 2024

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Employee Rating

Thanks to Tona Zarrelli, as always fast, thorough and professional service.Always a pleasure working with Tona. More

by Bruce.Stouffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2024

Germain BMW of Naples responded

We would like to thank you for your recommendations and for this 5-Star review. Tona and our team of professionals is dedicated to providing you and everyone else who visits Germain BMW with only the best there is to offer. Best Regards, Flavio Galasso General Manager

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