Tona Zarrelli
Tona Zarrelli at Germain BMW of Naples
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Tona Zarrelli

Service Advisor

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

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5.0
24 Reviews
5.0

24 Reviews

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24 Reviews of Tona Zarrelli

March 21, 2025

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Employee Rating

Getting my service scheduled and completed is a great experience with Tona Zarelli. Also, I have been very satisfied with the quality and professionalism of work performed. More

by rns1351
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Recommend Dealer
Yes
Mar 31, 2025

Germain BMW of Naples responded

Your complete satisfaction is our ultimate goal. Thank you for taking the time to highlight Tona in this kind review. We are thrilled to know she took great care of you during your visit. Best Regards, Flavio Galasso General Manager

March 19, 2025

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Tona Zarelli, who is my advisor at the BMW North dealership, is always prompt, professional and courteous. More

by Reena10chs
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Recommend Dealer
Yes
Mar 20, 2025

Germain BMW of Naples responded

Your business and kind words about Tona are greatly appreciated. Thank you for sharing. Best Regards, Flavio Galasso General Manager

March 19, 2025

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Everybody was very accommodating knowing I was from out of town, particularly Tona Zarrelli. She understood. I had to be back to work and that I could not wait to have everything done. More

by Lisa Trovato
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Recommend Dealer
Yes
Mar 20, 2025

Germain BMW of Naples responded

We thank you for choosing Germain BMW of Naples and for letting us know that Tona ensured you received only the best care. Best Regards, Flavio Galasso General Manager

March 13, 2025

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Dealer has always given us effective, timely service. Tona Zarelli, our advisor, provides knowledgeable timely service and answers to our questions. More

by kevinjlyons
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Recommend Dealer
Yes
Mar 14, 2025

Germain BMW of Naples responded

Kevin, thanks for taking the time to review your service experience! We're happy Tona got you safely back on the road in a timely manner. We hope you'll continue to choose Germain BMW for all your automotive needs! Best Regards, Flavio Galasso General Manager

March 12, 2025

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Tina Zarelli does an excellent job following up on anything I ask for, and when needed More

by Boerinbon
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Recommend Dealer
Yes
Mar 12, 2025

Germain BMW of Naples responded

Thank you for sharing Tona's dedication to customer satisfaction. She is most certainly focused on ensuring a positive and informative guest experience. Best Regards, Flavio Galasso General Manager

March 11, 2025

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Germain BMW service is top notch. Toni Zarelli has been my service rep for over four years and she never disappoints. She does a great job of keeping me on track making sure all basic More

by thereseguglielmo
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2025

Germain BMW of Naples responded

We are pleased to know that Tona continues to provide you with the quality service you deserve as a valued Germain BMW customer. Your business and trust in our team mean so much to us all. Thank you for trusting Tona and our team with your automotive needs. Best Regards, Flavio Galasso General Manager

March 11, 2025

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The team at Germain are outstanding and communication was excellent! I always bring my BMW to Germain, best in the business!! More

by Raymond.jahn1
Service Price Transparency
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Recommend Dealer
Yes
Mar 12, 2025

Germain BMW of Naples responded

Thank you for choosing Germain for your automotive service needs. See you next time. Best Regards, Flavio Galasso General Manager

March 11, 2025

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Tona Zarelli helped me at Germain BMW. I was there getting a new tire, replacement for a flat. I was pleasantly surprised to find that Germain had my replacement tire and was able to take More

by c
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Recommend Dealer
Yes
Mar 31, 2025

Germain BMW of Naples responded

Thank you for sharing your experience. We are happy Tona and our team was able to quickly assist and get you back on the road after the unexpected tire repair. Best Regards, Flavio Galasso General Manager

February 26, 2025

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Tona Zarrelli is one of the best service advisors I’ve ever worked with. I’ve owned several BMWs, many Mercedes, two Maseratis and Alfa Romeos and countless American vehicles and she is the best so far. More

by AAO
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Workmanship
Service Time
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Recommend Dealer
Yes
Feb 26, 2025

Germain BMW of Naples responded

Thanks for leaving us such a wonderful review. We are glad that you loved our services, Tona will be pleased to learn of your high praise. She works very diligently, and it will provide her with great encouragement to keep doing what she is doing. She you next time. Best Regards, Flavio Galasso General Manager

February 10, 2025

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Employee Rating

Everything went very smooth and very professional. Also, even though they were not required, Tona, our service writer provided one for my wife. More

by rns1351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 11, 2025

Germain BMW of Naples responded

Thank you for taking the time to leave Tona this kind review. We are happy to know she took exceptional care of you. Best Regards, Flavio Galasso General Manager

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