Tomy Lazzar
Tomy Lazzar at Acura Highland Park
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Tomy Lazzar

Client Advisor

Acura Highland Park

2699 Skokie Valley Rd
Highland Park, IL 60035

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4.9
15 Reviews
4.9

15 Reviews

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15 Reviews of Tomy Lazzar

April 12, 2025

Dealership Rating
Employee Rating

Tommy took great care of us. We brought in our 2020 RDX for a recall notice and a few other service issues. Tommy ensured all issues were addressed expediently and we were notif More

by SMKOPECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2025

Acura Highland Park responded

Thanks for the great feedback! We’re glad Tommy took such good care of you and your RDX. It’s great to hear everything was handled quickly and clearly, and that he kept you informed every step of the way. We appreciate your trust and look forward to helping again.

April 12, 2025

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The Acura dealership provided excellent, on-time,high-quality service. They answered all my technical questions about how to prolong the usefulness of my car. More

by valentin_stankiewi@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2025

Acura Highland Park responded

Thank you for the kind words! We’re glad the team delivered timely, high-quality service and helped answer your questions. We're always here to help you keep your Acura running strong.

April 11, 2025

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Very clean , quick . Happy people who work there always smiling, always give me the best information. More

by ellenwaltz
Service Price Transparency
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Recommend Dealer
Yes
Apr 14, 2025

Acura Highland Park responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 11, 2025

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I recently brought my car in for service, and I had an outstanding experience thanks to Tommy, my service advisor, and the skilled mechanic who worked on my car. Tommy was professional, friendly, and incr More

by LADAM311
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2025

Acura Highland Park responded

Thank you for the kind words! We're so glad to hear Tommy and the team took great care of you. We'll be sure to pass along your appreciation. Thanks for trusting us with your vehicle — we look forward to seeing you next time!

April 10, 2025

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Service was good. The 3% service charge for using a charge card on a 3 000 invoice was outrageous. More

by WALICH
Service Price Transparency
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Recommend Dealer
Yes
Apr 10, 2025

Acura Highland Park responded

Thank you for your feedback. We're glad to hear the service met your expectations, but we understand your frustration with the service charge. We’ll make sure your concerns are shared with the appropriate team, as transparency and fairness are important to us.

April 10, 2025

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They were very helpful in explaining my situation and offering me options to complete additional maintenance. I appreciated the complete job provided. More

by ORTMANBR2000
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jim Clay

Apr 10, 2025

Acura Highland Park responded

Thank you for the kind words! We're glad the team was helpful and thorough in explaining your options and completing the work. We appreciate your trust and look forward to assisting you again!

April 01, 2025

Dealership Rating
Employee Rating

Tommy is always helpful, funny and kind. I appreciate him helping me out as well as being honest/transparent. Give him a raise :-) More

by LOVESTHEATRE88
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2025

Acura Highland Park responded

Thank you for sharing your experience! Tomy truly goes above and beyond; we’re lucky to have him on our team. We’ll be sure to pass along your kind words—he’ll appreciate them!

March 31, 2025

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Tommy kept me in the loop on all the repairs on my car and helped sort through what repairs were necessary to do and what could wait. More

by M A
Service Price Transparency
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Recommend Dealer
Yes
Apr 01, 2025

Acura Highland Park responded

Thanks for sharing your experience! Keeping you informed and helping you make the best decisions for your vehicle is our priority. We appreciate your trust in Tommy and our team!

March 30, 2025

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Employee Rating

Tommy was very polite and informative. He took the time to explain details about the services and answer any questions we had. More

by C_quiroga_M
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 01, 2025

Acura Highland Park responded

Glad to hear Tomy provided a great experience! We appreciate your feedback and are always here to help with any questions you have in the future.

March 27, 2025

Dealership Rating
Employee Rating

Lots of scheduling confusion, disjointed internal communication,and understaffing turned a 1 day repair into 4 days. All because they failed to fix it right the first time. Service Rep did his bes More

by ANDERSONWR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 28, 2025

Acura Highland Park responded

We’re sorry to hear about your experience and understand how frustrating the delays must have been. While we’re glad your service rep did their best, we regret that the process fell short. Your feedback is valuable and we’ll use it to improve our communication and efficiency. If there’s anything we can do to make things right, please let us know.

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