Tommy took great care of us.
We brought in our 2020 RDX for a recall notice and a few other service issues. Tommy ensured all issues were addressed expediently and we were notif
We brought in our 2020 RDX for a recall notice and a few other service issues. Tommy ensured all issues were addressed expediently and we were notified as soon as the car was ready. We were extremely satisfied with the service and Tommy made sure we were aware of the cars status throughout the process and reviewed in detail the work performed when we picked it up.
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by SMKOPECH
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2025 -
Acura Highland Park responded
Thanks for the great feedback! We’re glad Tommy took such good care of you and your RDX. It’s great to hear everything was handled quickly and clearly, and that he kept you informed every step of the way. We appreciate your trust and look forward to helping again.
The Acura dealership provided excellent,
on-time,high-quality service. They answered all my technical questions about how to prolong the usefulness of my car.
on-time,high-quality service. They answered all my technical questions about how to prolong the usefulness of my car.
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by valentin_stankiewi@hotmail.com
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2025 -
Acura Highland Park responded
Thank you for the kind words! We’re glad the team delivered timely, high-quality service and helped answer your questions. We're always here to help you keep your Acura running strong.
Very clean , quick .
Happy people who work there always smiling, always give me the best information.
Happy people who work there always smiling, always give me the best information.
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by ellenwaltz
Verified Customer
Verified Customer
Service Price Transparency
Apr 14, 2025 -
Acura Highland Park responded
Thank you for the five-star review! We're glad we could provide you with a great experience!
I recently brought my car in for service, and I had an
outstanding experience thanks to Tommy, my service advisor, and the skilled mechanic who worked on my car. Tommy was professional, friendly, and incr
outstanding experience thanks to Tommy, my service advisor, and the skilled mechanic who worked on my car. Tommy was professional, friendly, and incredibly helpful throughout the entire process. He took the time to explain everything clearly, kept me updated, and made sure I felt confident in the service being done. I really appreciate the honesty, efficiency, and quality service I received. Highly recommend this team! Thank you, Tommy and crew!
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by LADAM311
Verified Customer
Verified Customer
Service Price Transparency
Apr 14, 2025 -
Acura Highland Park responded
Thank you for the kind words! We're so glad to hear Tommy and the team took great care of you. We'll be sure to pass along your appreciation. Thanks for trusting us with your vehicle — we look forward to seeing you next time!
Service was good.
The 3% service charge for using a charge card on a 3 000 invoice was outrageous.
The 3% service charge for using a charge card on a 3 000 invoice was outrageous.
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by WALICH
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2025 -
Acura Highland Park responded
Thank you for your feedback. We're glad to hear the service met your expectations, but we understand your frustration with the service charge. We’ll make sure your concerns are shared with the appropriate team, as transparency and fairness are important to us.
They were very helpful in explaining my situation and
offering me options to complete additional maintenance. I appreciated the complete job provided.
offering me options to complete additional maintenance. I appreciated the complete job provided.
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by ORTMANBR2000
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2025 -
Acura Highland Park responded
Thank you for the kind words! We're glad the team was helpful and thorough in explaining your options and completing the work. We appreciate your trust and look forward to assisting you again!
Tommy is always helpful, funny and kind.
I appreciate him helping me out as well as being honest/transparent. Give him a raise :-)
I appreciate him helping me out as well as being honest/transparent. Give him a raise :-)
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by LOVESTHEATRE88
Verified Customer
Verified Customer
Service Price Transparency
Apr 02, 2025 -
Acura Highland Park responded
Thank you for sharing your experience! Tomy truly goes above and beyond; we’re lucky to have him on our team. We’ll be sure to pass along your kind words—he’ll appreciate them!
Tommy kept me in the loop on all the repairs on my car
and helped sort through what repairs were necessary to do and what could wait.
and helped sort through what repairs were necessary to do and what could wait.
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by M A
Service Price Transparency
Apr 01, 2025 -
Acura Highland Park responded
Thanks for sharing your experience! Keeping you informed and helping you make the best decisions for your vehicle is our priority. We appreciate your trust in Tommy and our team!
Tommy was very polite and informative.
He took the time to explain details about the services and answer any questions we had.
He took the time to explain details about the services and answer any questions we had.
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by C_quiroga_M
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2025 -
Acura Highland Park responded
Glad to hear Tomy provided a great experience! We appreciate your feedback and are always here to help with any questions you have in the future.
Lots of scheduling confusion, disjointed internal
communication,and understaffing turned a 1 day repair into 4 days. All because they failed to fix it right the first time. Service Rep did his bes
communication,and understaffing turned a 1 day repair into 4 days. All because they failed to fix it right the first time. Service Rep did his best but it was still a disappointing experience. I'll stick with my independent mechanic when possible.
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by ANDERSONWR
Verified Customer
Verified Customer
Service Price Transparency
Mar 28, 2025 -
Acura Highland Park responded
We’re sorry to hear about your experience and understand how frustrating the delays must have been. While we’re glad your service rep did their best, we regret that the process fell short. Your feedback is valuable and we’ll use it to improve our communication and efficiency. If there’s anything we can do to make things right, please let us know.