Dealerships are all as ys expensive, but Tommy is a kind
and honest.man. He treats you like family and the rest of the staff is likewise. They may a bunch of people when you walk in, but once you get settle
and honest.man. He treats you like family and the rest of the staff is likewise. They may a bunch of people when you walk in, but once you get settled in , you realize how special they are.
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by TBONE3302
Verified Customer
Verified Customer
Service Price Transparency
May 16, 2025 -
Acura Highland Park responded
Thanks for the heartfelt review! We're glad Tommy and the team made you feel like family—that’s what we’re all about. We know dealerships can feel pricey, but we’re committed to earning your trust with honest, caring service. We hope to serve you again soon!
I'm happy with the car service provided to me.
The technician provided me enough detail on what is been done on the car service.
The technician provided me enough detail on what is been done on the car service.
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by chatterjeeankur
Verified Customer
Verified Customer
Service Price Transparency
May 16, 2025 -
Acura Highland Park responded
Thanks for the feedback! We're glad you're happy with the car service and that our technician kept you well-informed with all the details. We appreciate your trust and are here for your next service!
Excellent mechanical work done on my car, customer
experience with Tommy seemed rushed which makes him seem rude.
experience with Tommy seemed rushed which makes him seem rude.
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by ZLYSBETH
Other Employees Tagged:
Tomy Lazzar
May 16, 2025 -
Acura Highland Park responded
Thanks for the feedback! We're glad the mechanical work on your car was excellent. Sorry to hear the experience with Tommy felt rushed. Your input helps us improve, and we hope to make your next visit top-notch!
I don’t write reviews so this will be meaningless.
Service specialist was good ok
Service specialist was good ok
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by MSTURTEWAGEN
Verified Customer
Verified Customer
Service Price Transparency
May 12, 2025 -
Acura Highland Park responded
Thank you for the five-star review! We're glad we could provide you with a great experience!
Tommy is great - a real customer advocate!
Great service experience is one of the things that keeps me coming back.
Great service experience is one of the things that keeps me coming back.
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by johnandershansen
Verified Customer
Verified Customer
Service Price Transparency
Apr 22, 2025 -
Acura Highland Park responded
Thank you for the kind words! We're thrilled to hear Tommy provided a great service experience. We appreciate your loyalty!
Tommy took great care of us.
We brought in our 2020 RDX for a recall notice and a few other service issues. Tommy ensured all issues were addressed expediently and we were notif
We brought in our 2020 RDX for a recall notice and a few other service issues. Tommy ensured all issues were addressed expediently and we were notified as soon as the car was ready. We were extremely satisfied with the service and Tommy made sure we were aware of the cars status throughout the process and reviewed in detail the work performed when we picked it up.
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by SMKOPECH
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2025 -
Acura Highland Park responded
Thanks for the great feedback! We’re glad Tommy took such good care of you and your RDX. It’s great to hear everything was handled quickly and clearly, and that he kept you informed every step of the way. We appreciate your trust and look forward to helping again.
The Acura dealership provided excellent,
on-time,high-quality service. They answered all my technical questions about how to prolong the usefulness of my car.
on-time,high-quality service. They answered all my technical questions about how to prolong the usefulness of my car.
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by valentin_stankiewi@hotmail.com
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2025 -
Acura Highland Park responded
Thank you for the kind words! We’re glad the team delivered timely, high-quality service and helped answer your questions. We're always here to help you keep your Acura running strong.
Very clean , quick .
Happy people who work there always smiling, always give me the best information.
Happy people who work there always smiling, always give me the best information.
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by ellenwaltz
Verified Customer
Verified Customer
Service Price Transparency
Apr 14, 2025 -
Acura Highland Park responded
Thank you for the five-star review! We're glad we could provide you with a great experience!
I recently brought my car in for service, and I had an
outstanding experience thanks to Tommy, my service advisor, and the skilled mechanic who worked on my car. Tommy was professional, friendly, and incr
outstanding experience thanks to Tommy, my service advisor, and the skilled mechanic who worked on my car. Tommy was professional, friendly, and incredibly helpful throughout the entire process. He took the time to explain everything clearly, kept me updated, and made sure I felt confident in the service being done. I really appreciate the honesty, efficiency, and quality service I received. Highly recommend this team! Thank you, Tommy and crew!
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by LADAM311
Verified Customer
Verified Customer
Service Price Transparency
Apr 14, 2025 -
Acura Highland Park responded
Thank you for the kind words! We're so glad to hear Tommy and the team took great care of you. We'll be sure to pass along your appreciation. Thanks for trusting us with your vehicle — we look forward to seeing you next time!
Service was good.
The 3% service charge for using a charge card on a 3 000 invoice was outrageous.
The 3% service charge for using a charge card on a 3 000 invoice was outrageous.
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by WALICH
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2025 -
Acura Highland Park responded
Thank you for your feedback. We're glad to hear the service met your expectations, but we understand your frustration with the service charge. We’ll make sure your concerns are shared with the appropriate team, as transparency and fairness are important to us.