Tommy White

Tommy White was professional, efficient and expedient. He was knowledgeable about the “A” plan which I used to purchase a new car. He took the time to show me the numerous features on the 2024 Escape. Fin He was knowledgeable about the “A” plan which I used to purchase a new car. He took the time to show me the numerous features on the 2024 Escape. Finance Manager, James, quick and thorough. Overall a great experience. More

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Everyone was kind and friendly answered my questions regarding my purchase was quite impressed with staff regarding my purchase was quite impressed with staff More

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Tommy White is a great salesman! He was very accessible and easy to work with. He made the whole process very simple. He was very accessible and easy to work with. He made the whole process very simple. More

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Tommy was very helpful and friendly and the prices were the best between the 5 other dealers I looked at the best between the 5 other dealers I looked at More

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ROYAL OAK ford is always my first For servicing. The servicing reps are knowledgeable and friendly. The servicing reps are knowledgeable and friendly. More

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Tommy White! An effective, consistent, reliable communicator, and also a 1st class fisherman! I think he also beat me playing 'name that tune' on the radio. An effective, consistent, reliable communicator, and also a 1st class fisherman! I think he also beat me playing 'name that tune' on the radio. Pleasant experience - Thanks! Susan More

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I’ve never had to work harder to purchase a car than I did at Royal Oak Ford. I did the research, I knew exactly which make/model, I walked in prepared to pay cash or finance whichever was more lucrative did at Royal Oak Ford. I did the research, I knew exactly which make/model, I walked in prepared to pay cash or finance whichever was more lucrative for them, and I still couldn’t get a deal done. 4 hours wasted and because my Wife couldn’t come to sign the paperwork that day, I was told that the vehicle could be sold to someone else. We have 3 kids, we both work, I had to take a day just to go up and sit for 4 hours of process. Apparently, you can usually e-sign all documents but the odometer form… but not at Royal Oak Ford. In the year 2022, be prepared to have all parties present to be able to purchase with a wet signature. Somehow, I can get a mortgage entirely online but must ink at this dealership. The franchise dealership model is utterly broken, and I look forward to a time when their lobby (NADA) stops protecting franchise dealers, most of which are bankrupt of basic customer service skills and modern processes. I should also add that I was looking to buy an $85k vehicle and could barely get a “how do you do”. I understand the market is hot, but where is the service? How am I to perceive the Ford Motor Co. brand from this interaction? Take a number, get in line, and maybe we will sell you a car? The best I could get from the Sales Manager was “we don’t hold cars”. Well, I’m sure that level of service works alright in this market, but I wonder what things will look like if/when supply returns to normal. Maybe I’m a bit old fashioned but I expected some small bit of courtesy, especially when making such a large purchase. Unfortunately, this doesn’t happen at Royal Oak Ford and maybe just not from Ford Motor Company in general anymore… More

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The Entire Team is Professional, Amazing, Trustworthy, & Courteous. You All Rock!!!!! Thank You, Chris & Ella Courteous. You All Rock!!!!! Thank You, Chris & Ella More

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Simple No hassle. Tommy and Devin got me all my rebates and I was on my way. Both seemed candid and didn’t pressure me to buy. No hassle. Tommy and Devin got me all my rebates and I was on my way. Both seemed candid and didn’t pressure me to buy. More

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