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Tommy Tong
271 Reviews
Dealership Experience
24 yrs, 2 mos
Industry Experience
32 yrs, 9 mos
Cantonese271 Reviews
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271 Reviews of Tommy Tong
January 04, 2020
Miscommunication I am a regular customer. So I know and have experienced what “good” customer service should be or at least what to expect. I came to finance the re I am a regular customer. So I know and have experienced what “good” customer service should be or at least what to expect. I came to finance the remaining balance of a car that the family truly loved and relies on. I came in before 2pm. Literally sat or an hour WAITING. Only to find out that the finance person was dealing with someone then went to lunch. Then when I finally get to see the person, we went over the paper work to then only tell me to step out because it’s gong to take a bit for the banks to send the contract back. Then I’m asked for my insurance card and other info that could have been done while I was WAITING that entire hour. One person blamed the sales rep. One person blamed the finance dept. It took over 2 hours. I did not leave till after 4pm for something that should have been 30-45 mins tops. So am I happy, NO, sometimes my loyalty is my downfall. I hope this incident doesn’t occur again More
by geraldomerc
Verified CustomerOther Employees Tagged: Nadeen (apologies is I spelled it wrong)
December 18, 2019
Car didn’t start My Elantra wouldn't start on Sat, 12/14. Called Hyundai’s Roadside Assistant on Monday 12/16th to tow my car to the service center. The tow truck driv My Elantra wouldn't start on Sat, 12/14. Called Hyundai’s Roadside Assistant on Monday 12/16th to tow my car to the service center. The tow truck driver started the car and it worked. Decided to drive the car to the service center anyway since I made the appointment. The tech, Dhaliana took care of me right away. The car was fixed within the hour. Found out the trouble was loose connectors to the battery. More
by MVLEE168
Other Employees Tagged: Dhaliana
December 17, 2019
Service window sticker, expected an more sophisticated stick Expected a more sophisticated sticker, not a hand written sticker. Hopefully it’s not indicative of actual service. Looking forward to a better sign o Expected a more sophisticated sticker, not a hand written sticker. Hopefully it’s not indicative of actual service. Looking forward to a better sign of expert service. More
by chaselanse
December 17, 2019
Easy as pie Second time leasing from this dealership and was as easy and stress free as the last time. Tommy is the best car salesman I’ve dealt with in any deale Second time leasing from this dealership and was as easy and stress free as the last time. Tommy is the best car salesman I’ve dealt with in any dealership. Right to the point, no hard sales tactics where they don’t let you leave or say the “let me speak to my manager” nonsense. Very honest and easy to recommend Tommy More
by ario816
December 17, 2019
Good financial deal; sales person was straight forward The sales person - Simon Kim - was honest and transparent. The sales process was smooth and easily understood. No hidden fees or "curveballs". I got a The sales person - Simon Kim - was honest and transparent. The sales process was smooth and easily understood. No hidden fees or "curveballs". I got a test drive right away, and all my questions were answered well. More
by KEN92
Other Employees Tagged: Simon Kim
December 12, 2019
Awesome! Last time on 2018 I hade to leave my car for more than a day. But this time the check engine was on and they fixed my car right away. They made my day Last time on 2018 I hade to leave my car for more than a day. But this time the check engine was on and they fixed my car right away. They made my day! More
by MILAD.87GH
Other Employees Tagged: Phillip Robinson , Jun Park, Byungju Kim
December 02, 2019
NOT THE BEST, BUT FAIR ! VERY BUSY DAY AFTER THANKSGIVING. TOOK APPROXIMATELY 3 HOURS TO HAVE A SMALL HANDLE PART TO OPEN THE HOOD REPLACED FOR $ 73.00 ? ASKED TO HAVE LEF VERY BUSY DAY AFTER THANKSGIVING. TOOK APPROXIMATELY 3 HOURS TO HAVE A SMALL HANDLE PART TO OPEN THE HOOD REPLACED FOR $ 73.00 ? ASKED TO HAVE LEFT 2 TIRES CHECKED BECAUSE EACH DAY AIR IS LEAKING - THEY CLAIM THAT NOTHING IS WRONG WITH THE TIRES ? ONE DAY LATER AIR IS STILL LEAKING , NOT SURE IF THEY ACTUALLY LOOKED FOR THE LEAK OR NOT, I NEED TO BRING THE CAR BACK AGAIN SO THEY CAN INSPECT IT CLOSER ! More
by peter.getchell
Other Employees Tagged: NOT SURE OF THE REP WORKED WITH BUT SALES 2 YEARS AGO WAS TOMMY..
November 27, 2019
Awesome Experience! From the moment I spoke with Tommy Tong it was the best and easiest experience! He was a man of his word! Got things done quick easy, no hassle , no B From the moment I spoke with Tommy Tong it was the best and easiest experience! He was a man of his word! Got things done quick easy, no hassle , no BS! More
by VIVNYPAVING
November 26, 2019
Great experience Very professional. Thanks for the service. The car was fixed as promised and I couldn’t ask for anything else. Will come back to this dealership again Very professional. Thanks for the service. The car was fixed as promised and I couldn’t ask for anything else. Will come back to this dealership again. More
by LS3673
Other Employees Tagged: Zack Lintz, Phillip Robinson, Mark Stechel , Andrew Lee, Jun Park
October 30, 2019
2020 Hyundai Palisade Tommy was great. I knew exactly what I wanted - Tommy confirmed they had the color combo i was looking for and later that day I came in, signed the p Tommy was great. I knew exactly what I wanted - Tommy confirmed they had the color combo i was looking for and later that day I came in, signed the paperwork, & drove it home! More
by WENZEL.ANDREW1
