Tommy Russell

I am writing to express my profound dissatisfaction with the car buying experience I encountered at Hudson Nissan of Summerville. Having purchased over 15 vehicles in my lifetime, I can confidently say this the car buying experience I encountered at Hudson Nissan of Summerville. Having purchased over 15 vehicles in my lifetime, I can confidently say this has been the worst experience to date. My wife recently bought a 2021 Mustang Mach-E with only 13,000 miles. During our test drive, we noticed a cosmetic issue with the passenger side mirror. We promptly informed our salesman, who brought the used car manager to assess the situation. He agreed to have the issue fixed and assured us that we could coordinate the repair with our local Ford dealership, with the costs covered by Hudson Nissan. However, after the purchase, we were informed that we needed to return the vehicle to their dealership for the repair, which required a three-hour round trip. Reluctantly, we agreed, eager to have the issue resolved. On Saturday, March 1st, we spent the entire day at the dealership, from opening to closing, waiting for the repair to be completed. Unfortunately, we received no updates on the status of our vehicle. When the technician finally completed the work, he informed us that the sensors had been damaged during the mirror installation and that the car would need to be taken to a Ford dealership for recalibration. It became evident that the delay was due to their attempts to rectify their own mistakes, which were ultimately unsuccessful. Following the technician's instructions, we took the car to our local Ford dealership for further assessment. They diagnosed the problem as a faulty $3,000 module that needed replacement. However, Hudson Nissan refused to cover the repair costs, claiming they did not believe it was the module. They also requested that we pay for the diagnostic fee of nearly $400, promising reimbursement, which has yet to occur (22 days later). A representative from Hudson Nissan suggested we take the car back to their local Ford dealership for reassessment, which would again require a three-hour round trip. To their credit, after some negotiation, they agreed to pick up the vehicle for repairs. However, they stated that this would take almost two weeks. During this time, my wife continued to drive the car to work, as we only have two vehicles. Unfortunately, she was left stranded on two occasions and broke down on the side of the road three times. After the third breakdown, I intervened and called the dealership myself. They finally agreed to have the car towed to their facility for repairs on March 13th. As of today, March 27th, we have yet to receive any updates regarding the status of the vehicle. Each time my wife calls, she is met with vague responses or assurances that “it should be done next week.” They have had the car for two weeks, and the necessary part is readily available, yet no one has provided a satisfactory explanation for the delay. The lack of accountability from the dealership has been incredibly frustrating. Each time my wife reaches out, she receives no concrete answers. This has been the most unprofessional experience I have ever encountered at a dealership, and I feel compelled to report this issue to the Better Business Bureau in hopes of expediting the resolution of our car repairs. My advice to potential buyers would be to steer clear of Hudson Nissan of Summerville. More

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This dealership is a dealership. They helped me with my service. They are better than other dealerships They helped me with my service. They are better than other dealerships More

by BRANDONBURNETT91 Verified Customer Verified Customer

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A great experience and I can definitely say that saftey is a priority! Staff was very knowledgeable is a priority! Staff was very knowledgeable More

by shay2993 Verified Customer Verified Customer

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This branch has excellent customer servicing! Kudos to the team. More sales to come Nissan Summerville! Kudos to the team. More sales to come Nissan Summerville! More

by elmervagutchay Verified Customer Verified Customer

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Justin Wheeler is wonderful. Service for oil change was good. Took a little while to get it started but everyone was friendly. Service for oil change was good. Took a little while to get it started but everyone was friendly. More

by LYNNEMALDENRN911 Verified Customer Verified Customer

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Excellent Service Department, staff are knowledgeable and very friendly. Always let you know when additional cost are required and offer discounts when available. very friendly. Always let you know when additional cost are required and offer discounts when available. More

by svparrish42 Verified Customer Verified Customer

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I always have amazing service at summerville Nissan, Kevin and the service team are always making sure my car is up and running no matter what's going on, thank you Kevin and Summerville Nissan Kevin and the service team are always making sure my car is up and running no matter what's going on, thank you Kevin and Summerville Nissan More

by SALLYSKELL666 Verified Customer Verified Customer

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I always have amazing service at summerville Nissan, Kevin and the service team are always making sure my car is up and running no matter what's going on, thank you Kevin and Summerville Nissan Kevin and the service team are always making sure my car is up and running no matter what's going on, thank you Kevin and Summerville Nissan More

by SALLYSKELL666 Verified Customer Verified Customer

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Great coffee machine great tire rotation oil change always catch maintenance things my car needs done. always catch maintenance things my car needs done. More

by Bravokimarchordie Verified Customer Verified Customer

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The vehicle was misdiagnosed. During the initial diagnosis I had to fight for the warranty to be honored, only to discover after all the fighting that the issue being faught over During the initial diagnosis I had to fight for the warranty to be honored, only to discover after all the fighting that the issue being faught over wasn’t even the correct diagnosis. Second, a request for a cosmetic warranty claim was supposed to have been sent to the warranty company by the service department. They advised they had sent it however I discovered that was not the case after I received my vehicle back and the cosmetic issues were not fixed. I contacted the warranty company who told me they never received a claim More

by DavidP Verified Customer Verified Customer

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