Tommy Rougeux
Tommy Rougeux at Jaguar Land Rover Tysons Corner

Tommy Rougeux

Master Certified Service Advisor

Jaguar Land Rover Tysons Corner

1592 Spring Hill Rd
Vienna, VA 22182

5.0
12 Reviews
5.0

12 Reviews

Write a Review

12 Reviews of Tommy Rougeux

December 11, 2024

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Employee Rating

Another seamless experience. Parts were priced right and available quickly. The staff was great and efficient. Tommy in service and Juan & Marquis in parts helped point me in the More

by SSDISENGAGED
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Milena Argueta

November 11, 2024

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GREAT SERVICE, TOMMY IS THE MAN! COMMUNICATION IS KEY AND TOMMY WAS THE BEST AT RESPONDING IN A TIMELY MANNER. More

by DAVID
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Recommend Dealer
Yes
Nov 18, 2024

Jaguar Land Rover Tysons Corner responded

Thank you for the kind words and for letting us assist you! We’re excited to continue serving you in the future.

November 07, 2024

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Excellent customer service from the young Lady who checked me in for the Oil change. Very professional and polite. The one thing I admire is my Jaguar is a 2018 and no one tried to say there are big p More

by tdp67
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Recommend Dealer
Yes
Nov 18, 2024

Jaguar Land Rover Tysons Corner responded

Thank you for the fantastic review! We’re so pleased to know you felt taken care of during your time with us. Our team works hard to ensure every experience is seamless and enjoyable. We look forward to assisting you again in the future!

October 09, 2024

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Service increasingly expensive and lack of communication on vehicle status and timing of repairs and cost More

by Sjwllc
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Recommend Dealer
No

Other Employees Tagged: Gergic?

Oct 15, 2024

Jaguar Land Rover Tysons Corner responded

We are sorry to hear about your experience with us and sincerely apologize for any communication issues during your service appointment. Please reach out to us at careteam@rosenthallandrover.com for further assistance while we look further into this.

October 02, 2024

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Tommy has gone above and beyond to make sure my Jaguar was repaired in a timely fashion even thought it was a major repair. I appreciate how transparent and communicative he is. Will definitely recommend More

by D_mlewis
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Recommend Dealer
Yes
Oct 04, 2024

Jaguar Land Rover Tysons Corner responded

Your review brightened our day! We work hard to make every visit a positive one, and we’re thrilled to know you had such a great experience. Let us know how Tommy and the team can continue to assist you in the future!

September 26, 2024

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Very Professional, Courteous and extremely Knowledgeable. Tommy explained everything in detail and gave his expert opinion on what I needed done. More

by L_hunter06
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Recommend Dealer
Yes
Oct 04, 2024

Jaguar Land Rover Tysons Corner responded

It’s always our goal to make sure our customers feel valued and taken care of. Thank you for your thoughtful review; we’re happy that you enjoyed your time with Tommy and us! We’re excited to help with all your future automotive needs.

July 31, 2024

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Tommy was great to work with and continuously provided updates regarding my vehicle while I waited, I highly recommend Tommy and this dealership, More

by Jacy08
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Dooley

Aug 05, 2024

Jaguar Land Rover Tysons Corner responded

Thank you for the nice review. We're happy to hear you had a pleasant experience. We hope to see you again soon.

February 08, 2024

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Good service, great advisors. Alex is very helpful and goes the extra mile to ensure customer satisfaction. The Land Rover advisors are always ready to assist when needed. More

by Shawnaf25
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Recommend Dealer
Yes

Other Employees Tagged: Milena Argueta

Feb 15, 2024

Jaguar Land Rover Tysons Corner responded

We're delighted to hear about your positive experience with our service and advisors!

January 19, 2024

Dealership Rating
Employee Rating

The ice broke the wiper blades and the dealership replaced them very quickly and they checked and topped off the fluids. Very easy experience and very fair pricing. They have great coffee and and a More

by SSDISENGAGED
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 31, 2024

Jaguar Land Rover Tysons Corner responded

We appreciate your outstanding 5-star review! It's great to hear that our team provided you with a quick and easy experience, along with fair pricing. We take pride in our friendly staff and are glad you enjoyed our amenities like the great coffee. We truly appreciate your recommendation.

January 08, 2024

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Employee Rating

Knowledeable. Courteous, both service personnel Mele and Thomas. Gave options, solutions to resolve my problems More

by ebossart
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Milena Argueta

Jan 31, 2024

Jaguar Land Rover Tysons Corner responded

Thank you for your fantastic 5-star review! Your satisfaction is our priority, and we look forward to continuing to serve you.

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