Tommy Mauro | Page 11

Great team! The team at Schwartz Mazda catered to our every need and job the job done. Tom our sales guy was fantastic!! Will be telling everyone how great they w The team at Schwartz Mazda catered to our every need and job the job done. Tom our sales guy was fantastic!! Will be telling everyone how great they were!! More

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How Schwartz Mazda's Sales Manager wasted 8 Hours of my Day HOW SCHWARTZ MAZDA WASTED 8 HOURS OF MY SATURDAY: Called on the phone to confirm a quick test drive and quick talk about buying a car ahead of time HOW SCHWARTZ MAZDA WASTED 8 HOURS OF MY SATURDAY: Called on the phone to confirm a quick test drive and quick talk about buying a car ahead of time as I would be driving 2 hours from NY to this dealer for a car I was interested in. Got there at 12, did a 15 minute test drive, and for 3.5 HOURS we sat around talking to NO ONE but the errant "Oh 20 more minutes" here and there. We had mentioned even ahead of time that myself and my partner would happily go to lunch nearby for an hour or two if they needed time to process information and such about the sale. Instead, we sat around being led around like a horse chasing a carrot on a stick. What did we get for it? The dealer tried to push $300 of "Prep" fees and $300 of "VIN Etching" fees (See also: Typical Dealer Fake Markups) on us after making us knowingly sit around with our thumbs up our butts. Worse yet, they had told us at one point they were making us wait for 1.5 hours because they were comparing for the best interest rates for a loan across 30 lenders. When we got the pricing our rate was 5.4%. Asked what was up and if we could lower it? "Oh this was the first rate we looked at. Here, the 2nd one is 3.44%" Man, I might as well go home and just find my best rate myself, they sure won't do it for me. Then when I try to leave home to do such a thing, the Sales Manager turns into a vile evil person stressing both myself and my partner out and trying to manipulate us into buying this car and leaving with it today. "Oh you already drove 1.5 hours down here." "Oh the interest rate thing is just a few dollars a month" Furthermore, when we arrived we said we were not taking the car home today. We still did not have insurance setup and would need to do it. Well, the saleslady was surprised we were even talking to her when she did, as she told us we could not be allowed to drive the car off the lot until we have insurance set up. So, why did the sales manager try so hard to get us to drive home that day in a car we had no insurance on? All this on a car with 22k miles on the clock and NO SERVICE RECORDS through CarFax or dealer, so as far as the buyer knows, this thing may not have had an oil change in 20k+ miles, let alone the numerous dealer services e.g. MANUFACTURER ECU RECALL in 2015 THAT WAS NEVER DONE, inspections on brake lines, suspension, etc. that was never done. Every excuse in the book. If you want someone to waste your time and money, come to "Schwartz Mazda", where our only pull is the lame joke of our name, because we'll be damned if we're gonna give you good customer service. Thanks for a wasted Saturday, and FIND A NEW SALES MANAGER. One more time: Wanda, thank you. Tommy, thank you. Niel, thank you. You were all wonderful and we were just about ready to sign the papers on the car deal. All we needed was to look at better loan rates ourselves, but your Sales Manager, in 2 minutes flat, turned us FAR AND FAST away from your doorsteps. It was a pleasure doing business with most of you. More

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Treated like a valued cutomer, but then ... Tom Mauro treated me like a respected and valued customer. He worked with me to help me purchase my vehicle. It was exactly what I was looking for. Th Tom Mauro treated me like a respected and valued customer. He worked with me to help me purchase my vehicle. It was exactly what I was looking for. The Finance Manager was easy to work with as well. I would recommend. Follow up 9.23.17. My car leaks from the roof when it rains. Honda spent three hours trying to repair it but was unable to. They are calling in a water specialist for a second appointment. Honda tried to repair the broken power sockets, replaced the fuses but they just blew on me today when I put my GPS in the socket. Apparently this was somebody's car from the dealership that had to buy a Mazda. I thought buying a Honda would be a no brainer, but maybe I didn't look hard enough. I am wondering why they traded it in and never made me aware of these things I didn't notice. So far I am 300 dollars into repairs wondering what the second visit will cost. I will follow up then. So even though they were nice I am taking off two stars from my original 5. The Drivers seat in the car is uncomfortable too, but apparently this car is noted for that. I was actually ready to trade the car in before I even got the license plates for it. I may switch out the seats or trade in it for an Acura down the road. Not sure. I think it pays to buy Japanese. More

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Painless (and I LOVE my car) What a fast and painless experience! Tom, my salesman drove up several CX-5s until we found the right one, and did all the contract work while I pick What a fast and painless experience! Tom, my salesman drove up several CX-5s until we found the right one, and did all the contract work while I picked my kids up from the beach. Wanda in finance had me out in under an hour. Oh, and I love the car! More

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Schwartz is the best! Thank you so much for working it out with me so that I could get my dream car and also afford it! Tommy Mauro is the best! Thank you so much for working it out with me so that I could get my dream car and also afford it! Tommy Mauro is the best! More

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Thank you Tom Mauro This is our 3rd Mazda we got from Schwartz Mazda. A new 2017 CX5. The previous 2 sales person no longer work there. Our sales person this time was To This is our 3rd Mazda we got from Schwartz Mazda. A new 2017 CX5. The previous 2 sales person no longer work there. Our sales person this time was Tom Mauro. He was the best ever so far. No pressure, no hassle. Excellent understanding of the needs, helpful and he truly made the difference. Would recommend the Dealership and Tom Mauro very highly. It is also always a pleasure dealing with Erin Bergen in the service Department More

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tire rotation and oil change Swartz Mazda service center is the best. Knowledgably communicative friendly competent they do great work I would recommend them to anyone in need of Swartz Mazda service center is the best. Knowledgably communicative friendly competent they do great work I would recommend them to anyone in need of service. More

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My first Mazda 3 I was thinking long time to buy a good car. Even I live in Queens, NY it was worthy to drive to NJ and see a big selection of Mazda cars. Tom who deal I was thinking long time to buy a good car. Even I live in Queens, NY it was worthy to drive to NJ and see a big selection of Mazda cars. Tom who dealt with us explain everything and in two hours I left with my new car. Thank you very much. More

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Going to Schwartz for another great experience. My lease was up and I had very specific requirements that had to be met in order for me to get a transaction done, and while Tom Mauro did what he My lease was up and I had very specific requirements that had to be met in order for me to get a transaction done, and while Tom Mauro did what he was supposed to to effect a good deal, he respectfully worked within my stipulations and did whatever he had to to meet them! I left there in a sweet CX-5 and with a smile on my face. Thanks, Tom! Thanks also to Natalie for being so helpful via phone and email to work with my schedule. This is the 6th vehicle I have obtained through Schwartz Mazda, and even though I have moved to the Cape May area, the 2-hour ride up to Shrewsbury was well worth the trip! More

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Good experience From a moment when I contacted Neil via email for a first time, I knew it would be a good experience. And I was right. Tommy did a great follow up an From a moment when I contacted Neil via email for a first time, I knew it would be a good experience. And I was right. Tommy did a great follow up and in a pretty short time with Tommy's help we closed a deal. Prior to visiting SchwartzMazda, I visited a Mazda dealership in Wayne, was closer. But it was worth it to go a bit further. The only reason why I gave four stars not five, was not enough explanation from the finance department when I signed a paper. More

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