Tomi Nguyen

Very poor customer svc and management! The car has been in the shop twice since I bought it in 11/24 after putting a $1500.deposit down! 1st😤 & 2nd🤬 time! The car has been in the shop twice since I bought it in 11/24 after putting a $1500.deposit down! 1st😤 & 2nd🤬 time! More

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The car was in service for over 3 weeks for a simple software update which is What we were told was the problem. The car came back very dirty dusty inside as the windows were left down for some time. software update which is What we were told was the problem. The car came back very dirty dusty inside as the windows were left down for some time. And what was more frustrating is we left 2 messages for our service writer and I personally called a 3rd time to leave a message for the service manager of which neither of them called us back. Very frustrating. Providing a rental car was helpful so at least we had transportation for the 3 weeks. More

by dominic17 Verified Customer Verified Customer

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I just scheduled my appointment The service was really good And quick and they wash my car good And quick and they wash my car More

by villarrealjesse53 Verified Customer Verified Customer

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Try to make you fox things on your car that are not broken and give crazy high estimstes!! broken and give crazy high estimstes!! More

by tracey.stillman Verified Customer Verified Customer

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Courteous helpful offered updates answered questions clean waiting area with coffee service and and and … clean waiting area with coffee service and and and … More

by rene.jantzi Verified Customer Verified Customer

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Very grateful for the excellent work by our salesman Ed and the office staff to get me into a beautiful car and the office staff to get me into a beautiful car More

by ANNETTERTHORSON Verified Customer Verified Customer

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vehicle was towed in after service hours and I was contacted within 15 minutes of the service department opening the next day by Rickey. That same day the car was looked at and repairs were quoted, af contacted within 15 minutes of the service department opening the next day by Rickey. That same day the car was looked at and repairs were quoted, after repairs were approved my vehicle was ready 3 days before the expected repair date. Was kept informed the entire time and offered a loaner vehicle. Would recommend service to anyone looking for a VW dealer and would recommend them to see Rickey. More

by Carter Pennington Verified Customer Verified Customer

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They are ver nice and helpful thank you so much for you guys service I will be back for my next oil change guys service I will be back for my next oil change More

by pratt.latyra Verified Customer Verified Customer

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The absolute worst experience ever! Advisors,management, and workmanship are terrible! Waste of time and resources. Advisors,management, and workmanship are terrible! Waste of time and resources. More

by jmhernandez0470 Verified Customer Verified Customer

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I took my vehicle for service and repair of a recall and everything was fine, they repaired everything and also the service, the only problem was that they gave a scratch to my vehicle everything was fine, they repaired everything and also the service, the only problem was that they gave a scratch to my vehicle More

by luis24p24a Verified Customer Verified Customer

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