Tomi Nguyen

I have mixed feelings about my experience with Clay Cooley. The communication has been less than stellar. We paid to have the windows tinted on our car, yet when we finally picked up our new to us car, Cooley. The communication has been less than stellar. We paid to have the windows tinted on our car, yet when we finally picked up our new to us car, the back window wasn't tinted at all. We were told to come back any day top his issue fixed. My son came back twice and both times was told there wasn't a technician to help him. (keep in mind he was told a time and day to come) Finally, he came back on a day that someone could fix the tint and waited 5 HOURS. We were told it would take 30 minutes tops. My 17 year old son is too green and inexperienced to know to complain, so I stepped in and kept asking why it was taking so long. Each time I was told it would be another 10 minutes. Five hours of being told over and over again that it was almost done. This is terrible customer service and terrible communication. After I said I was going to submit a formal complaint, someone finally called me back and offered to refund us for the tint job. Do better Clay Cooley. More

by adulaney Verified Customer Verified Customer

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Never going back to service vehicle there, I had tge mechanic manager, the lead motor technician and the service department together and they were saying 3 different things at the same time, I got bille mechanic manager, the lead motor technician and the service department together and they were saying 3 different things at the same time, I got billed for a diagnostic that was bull and got charged for a bunch of parts that I didn’t even need and ended up fixing the car myself More

by lindajoyeria Verified Customer Verified Customer

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Awesome friendly fast service ,they get everything I ask for done and are very efficient I will always continue to get service here Chris is awesome for done and are very efficient I will always continue to get service here Chris is awesome More

by coltsadijack12a Verified Customer Verified Customer

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Moe was so helpful and I’m grateful to have found the perfect car for me! perfect car for me! More

by jennaridgway93 Verified Customer Verified Customer

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The service dept is not anything near what it used to be and I’ve been bringing my car here since 2008. Greeting was great, as always. Response by the original service advisor was poor at best. It was only and I’ve been bringing my car here since 2008. Greeting was great, as always. Response by the original service advisor was poor at best. It was only after I got out of my car and went into the service manager’s - Tomi - office to tell him why I was driving away without getting the service done that I got any response. His response was good, not quite very good, but again, I had to seek him out and he then assigned me a different advisor. And all this was for just an oil change and inspection, which the initial advisor told me was going to be at least 3 hours. When I made the appointment the day before and told the guy on the phone - by the way, nobody cares to give their name unless you ask for it - that I would be waiting, he never told me it would be at least 3 hours. When my original advisor told me that and I asked her why, she refused to answer my question. I asked her for another advisor since we weren’t able to communicate very well and it went south from there. She left me sitting in my car for 15 minutes, and that’s when I walked into Tomi’s office where I found her chatting with him. Communication was poor, but Tomi did ultimately see to it that my car was serviced in a timely manner. Then there’s the matter of no longer being able to pay with a credit card without incurring a service charge for that. That was a surprise at the end when I went to pay out. THAT is not a good thing. More

by Nope Verified Customer Verified Customer

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They were very helpful. I appreciate them working with the time constraints I had and delivering the vehicle I appreciate them working with the time constraints I had and delivering the vehicle More

by larry@ashbrooks.net Verified Customer Verified Customer

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It was such an easy process . I was literally able to walk and it get taken care of as soon as i came in ! Thank you CC VW! I was literally able to walk and it get taken care of as soon as i came in ! Thank you CC VW! More

by brittanymunns7 Verified Customer Verified Customer

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i had a great experience. ulises and michael were wonderful and made me feel comfortable about my car buying. ulises and michael were wonderful and made me feel comfortable about my car buying. More

by sarahjutts Verified Customer Verified Customer

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Chase was great to work with. He was patient, informative and went above and beyond to get the deal done. He was patient, informative and went above and beyond to get the deal done. More

by DBPRONTO Verified Customer Verified Customer

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Poor communication and long wait times made the experience frustrating. They also fired my service provider mid service and he was the best there. experience frustrating. They also fired my service provider mid service and he was the best there. More

by Courtr16 Verified Customer Verified Customer

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