Tomas Gates | Page 38

Excellence in customer service Gates gets a 5 star rating from me....phenomenal customer service. I feel everyone from my salesman, the finance manager, as well as the manager were Gates gets a 5 star rating from me....phenomenal customer service. I feel everyone from my salesman, the finance manager, as well as the manager were exceptionally professional and went above and beyond my expectations. More

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Customer Service was off the charts awesome!!!! All I have to say is Gates did an impeccable job when they sold me my car this past weekend. I really have to give the credit to Martin Quinones, Tom All I have to say is Gates did an impeccable job when they sold me my car this past weekend. I really have to give the credit to Martin Quinones, Tom Gates was really great as well. I normally do business with Napoli Nissan in Milford CT, but I was trying to prevent from having to drive 150 miles to and from just to buy a car. When I walked into Gates, Martin & Tom made me feel like I wasn't just a number, but as a valued customer. I am looking forward to doing business with Gates in the future. Thank you. Jessica Adams More

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Outstanding. Salesman (Jay Hanfield) did an outstanding job. Made us feel comfortable and did not put any pressure on us to buy. I would recommend seeing him if y Salesman (Jay Hanfield) did an outstanding job. Made us feel comfortable and did not put any pressure on us to buy. I would recommend seeing him if you need to purchase a car. More

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Excellent service Love this dealer. Bought my last 2 new trucks from them. Hope I'm still alive to buy number four and I didn't have to trade my goat! Love this dealer. Bought my last 2 new trucks from them. Hope I'm still alive to buy number four and I didn't have to trade my goat! More

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Tara & Chris were great but Tom Gates is an angry little man .I came in just kicking the tires and Tara was easily able to find a truck that I liked without any pressure at all. I had a 2002 Chevy Silverado with .I came in just kicking the tires and Tara was easily able to find a truck that I liked without any pressure at all. I had a 2002 Chevy Silverado with fewer than 140k and a 2009 Yaris with about the same. We did the normal dance with the price of trade in's but nothing dramatic and I left the Yaris and went home with my 2013 Silverado. The next day I brought in by 2002 Chevy as the 2nd trade in. When I found that Tara was off Tom Gates asked me what I needed. I told him that until I got in the truck I had forgotten that I had just had an electric tow brake installed into my truck and would appreciate if they pulled it out and put it into my new purchase. Immediately he came back with an attitude and answered "well that will cost you $200." I said "That's crazy. I would have asked for it in writing if I had realized it". His response was "Don't raise your voice to me. I already gave you too much for your trade in's and if you want the brake removed and installed then you will pay for it". When I asked him if he was willing to lose the entire sale for $200. He said "Yup. No problem". The ONLY reason that I didn't walk away from the entire deal was because Tara & Chris were awesome and that I liked the truck. Craig should cringe at the thought of this angry, anti-customer sales manager as the future of the empire. My dealings with him make me not even want to come back for service! More

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Great Group of people The staff at Gates is top notch! Everyone was very helpful and made my car buying experience stress free and fun. I will definitely be returning to th The staff at Gates is top notch! Everyone was very helpful and made my car buying experience stress free and fun. I will definitely be returning to this dealership in the future for any of my car needs. More

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Good customer service. Great service and knowledge. Found the best way to satisfy the customer. All sales people are really friendly and trained to be the best. Thanks for Great service and knowledge. Found the best way to satisfy the customer. All sales people are really friendly and trained to be the best. Thanks for your help and support. More

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Great Dealership I wanted to thank everyone at gates especially Brian Philips, Thomas Gates and Nick Truax for all your help and keeping us hydrated lol. This is by f I wanted to thank everyone at gates especially Brian Philips, Thomas Gates and Nick Truax for all your help and keeping us hydrated lol. This is by far the best dealership we have been to. Everyone knows there job and is friendly they work with you to make sure your happy. Keep up the good work and thanks again we will be back in the future and recommend you to others. More

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The best deal. After finding out my lease was coming to an end on my Maxima 2012 I went in to the dealership with intentions of purchasing my leased vehicle. However After finding out my lease was coming to an end on my Maxima 2012 I went in to the dealership with intentions of purchasing my leased vehicle. However I found out by purchasing my 2012 Maxima my payments would go up. Nick explained the situation and it would be best to lease an Altima because incentives were focused on the Altima at this time. My salesman, Brian Phillips went out of his way to find me everything in the Altima that my Maxima had and then some. My payments stayed the same and no extra money was needed out of my pocket. Once you become a customer of Gates Nissan, they will do everything in their power to keep you. I didn't have any planes, trains or goats and I didn't need any to get the most out of our deal. My new 2016 Altima is fully loaded and V 6 , other than the color of the interior and the new car scent.. I would swear I'm driving a new Maxima.. thanks Bryan, Nick and you too Tomas for outstanding customer service. More

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The sales staff was excellant I usually went to Suburban Subaru, but was completely happy with the sales people and the entire staff. I will definitely come here again as I was ver I usually went to Suburban Subaru, but was completely happy with the sales people and the entire staff. I will definitely come here again as I was very happy. More

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