Tom Yerace
Tom Yerace at Ken Ganley Ford Parma
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Tom Yerace

General Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.8
81 Reviews
4.8

81 Reviews

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81 Reviews of Tom Yerace

November 13, 2024

Dealership Rating
Employee Rating

Very professional service by Pam Koglman. Overall an excellent experience with Ken Ganley Ford West. I have purchased every car in the last 15 years from this company. More

by wave2jon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Nick Feruito

Nov 14, 2024

Ken Ganley Ford Parma responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 24, 2024

Dealership Rating
Employee Rating

Dan overman went out his way to help us. CJ overman was great as well. Keep doing everything right. Great people. More

by Overman_danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2024

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 20, 2024

Dealership Rating
Employee Rating

We have been customers of Ganley for many years. Their service is great. Service department is readily available. Sales staff is friendly More

by Sonja
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Watson

Oct 20, 2024

Ken Ganley Ford Parma responded

Thank you, Sonja, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

October 10, 2024

Dealership Rating
Employee Rating

Ken Ganely, John Ruper & Tom Yearce are class people and true professionals - it a pleasure to do business with them and i look forward to many more car purchases from Ganley Ford! More

by fiction_matinee0e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Jeremy Watson

Oct 11, 2024

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

October 10, 2024

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It was an excellent experience and I think I will purchase a vehicle there soon. More

by friedman.robert
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 11, 2024

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team, Robert. We're glad to hear we delivered such a great experience!

October 06, 2024

Dealership Rating
Employee Rating

The entire staff was beyond amazing, there is no other place I would purchase or service my vehicles!!!! More

by Mary Watson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 08, 2024

Ken Ganley Ford Parma responded

Mary, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Oct 12, 2024

Ken Ganley Ford Parma responded

Hi Mary, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Thanks again for the recommendation, and have an amazing day!

September 25, 2024

Dealership Rating
Employee Rating

up front and honest with pricing and time expectations . Most reasonable pricing in the area ! More

by ALICIAJEFFERY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2024

Ken Ganley Ford Parma responded

Alicia, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

Sep 29, 2024

Ken Ganley Ford Parma responded

Hello, we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

September 20, 2024

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Employee Rating

very welcoming environment. Every staff member cares a lot about each customer and will go out of their way to help any way they can. More

by nicole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman

Sep 20, 2024

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience, Nicole! We sincerely value your business and look forward to your next visit.

September 07, 2024

Dealership Rating
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Everyone super friendly and super helpful, especially the service people. It’s my & my family’s go to dealership. More

by CHRISTYD228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, Alicia Jeffery , Will Monske

Sep 09, 2024

Ken Ganley Ford Parma responded

Hi Christy: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Sep 09, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 04, 2024

Dealership Rating
Employee Rating

People do not help you nor get back with you. If CJ did take over deal and follow through I would have went to a different dealership. More

by Upset
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 07, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Aug 07, 2024

Upset responded

I will wait for the response and have no issue talking directly so you can have issues fixed.

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