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Tom Trafelet
Refer Me
7 Reviews
Dealership Experience
14 yrs, 1 mo
Industry Experience
35 yrs, 11 mos
Employee Video
7 Reviews of Tom Trafelet
January 29, 2025
We purchased a new KIA Telluride in October, 2023 and love the car. Had good service until September 27, 2024. Went in September 27, 2024 because window trim has fallen off. You were to order replace love the car. Had good service until September 27, 2024. Went in September 27, 2024 because window trim has fallen off. You were to order replacement trim and when we call told parts haven't arrived yet. Now the remainder of the trim in two other locations is falling off. We have made multiple calls only to be told you can't fix until parts come in. I called KIA customer service (corporation not you) and they said they couldn't help me without parts numbers. Referred them to you for that and never heard back. Called Raleigh several times again and again. You haven't been an advocate for us and we feel we need to go to NC State Consumer affairs for assistance. We would be happy to speak with Anderson management that has authority to help us but haven't been able to get passed the pretorian guard by phone. Nancy & Gordon Wallace More
by jangor1
Other Employees Tagged: Brittany Moody, Kevin Murray, Dominic Scruggs, Dave "DC" Canal, Joseph Davis, Oscar Arechiga, Seth Hinton
May 16, 2022
Finally a dealer ready to sale a car with very honest and straight forward deal. They had a price online and only tried to add certfied warranty, but as soon as I showed them it said it was already included, straight forward deal. They had a price online and only tried to add certfied warranty, but as soon as I showed them it said it was already included, on the listing they took it off. And got me a better finance rate than USAA! More
by Whoizitcc69
Other Employees Tagged: Lee McKoy, Brittany Moody, Kevin Murray , Mrs E on the internet, and Asider in Finance, who both were essential in the deal.
June 07, 2021
Great service, very friendly! Does what they said they could do. I deal with Wendel only when it comes on buying cars! Very Friendly ! Roy Gurley could do. I deal with Wendel only when it comes on buying cars! Very Friendly ! Roy Gurley More
by ROY GURLEY
Other Employees Tagged: Brittany Moody, Ann Henson, Kevin Murray , Jeremy Day, Jason Fazekas, David Foster, Justin Heilman, Wendell Majette, Samantha Wozniak
January 06, 2020
Very Easy and Excellent Experience Everything went very smoothly. Lee was extremely helpful in picking the car we wanted. The process was done in a timely and professional manner. Very Everything went very smoothly. Lee was extremely helpful in picking the car we wanted. The process was done in a timely and professional manner. Very happy with the whole time I was at Fred Anderson KIA and working with Lee. More
by jello5612
Other Employees Tagged: Lee McKoy , Jeremy Day
December 04, 2019
Absolute phenomenal customer service! I’m so glad I decided to trade my car in with you guys! I felt amazing driving off! Thanks for all of the help you guys! decided to trade my car in with you guys! I felt amazing driving off! Thanks for all of the help you guys! More
by Alasiamarieparker
Other Employees Tagged: Brittany Moody, Ann Henson , Jeremy Day, Justin Heilman, Don Meriweather, Samantha Wozniak
July 27, 2018
Great experience Everytime I come in to have my car serviced they are always prompt and efficient. I would recommend this dealership to my family and friends. Everytime I come in to have my car serviced they are always prompt and efficient. I would recommend this dealership to my family and friends. More
by JaneshiaJo
Other Employees Tagged: Steve Morgan
