Tom Terrill | Page 6

We have only great things to say about Flemington BMW, Tom Terrill, Ed Kiley, Gerry Vaughn and Becky Kosar. After a quick phone call to the dealership about a BMW that we saw on-line, we drove the 40+ mil Tom Terrill, Ed Kiley, Gerry Vaughn and Becky Kosar. After a quick phone call to the dealership about a BMW that we saw on-line, we drove the 40+ miles to test drive a new 328i that they had on the lot. We entered the dealership and we were promptly greeted and introduced to Ed. Very professional, yet friendly he talked to use about the car we were interested in. He then introduced us to Tom Terrill who helped us buy the car I really wanted. Tom, extremely polite, professional, friendly and patient really worked hard and gave us his undivided attention. During my test drove of the BMW 328i (same style I was trading in) Tom asked many questions of what I was looking for. The car that I test drove was the color I wanted but lacked the navigation system I needed. plus, I really wanted a convertible but needed trunk space, a feature that the 328i lacks. Tom then spent time looking in inventory for a car that would make me happy. We then went to the basement area to see another car and unfortunately, I didn't like the color. Right next to the blue 328i was the cutest black 128i 2-door coupe convertible that I fell in love with. Tom spent time going over the car, checking to make sure it had all the features I wanted. He then had the car brought outside so I could test drive, convertible down. Fun to drive factor of 10+ and this is my 5th BMW. Tom knew everything about the car, every feature and how they worked. There was no pressure while Ed was working the numbers. The waiting area was clean, quiet and we we offered water or coffee. The deal was done, I gave in my car. Gerry worked with me on the Onstar feature and got everything setup in a short amount of time. Very personable and knowledgable. We met Becky to start the paperwork, she was organized and friendly, explaining everything. and then, the power goes out in town and the computers go down. The only thing left to do was actually sign the paperwork. Without a car, since I gave mine in, Ed quickly got me a loner car for Sunday. Tom drove the car down to me on Monday at my convenient time and spent much time going thru the navigation system, setting up my blue tooth, making sure I was fully prepared, etc. Well above the call of duty. This was by far the best BMW experience I had. Great dealership, great people, great product. thanks Tom and everyone. More

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After going to another BMW dealer who gave less than a pleasant experience coming to Flemington BMW was a delight. Tom was great to wok with helping me get the car I wanted at a price that fit my budget. pleasant experience coming to Flemington BMW was a delight. Tom was great to wok with helping me get the car I wanted at a price that fit my budget. When I picked the car up Tom took as much time as I needed going over all the controls on the car. I cannot recommend Flemington BMW high enough More

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As a first time BMW buyer, Tom and Flemington BMW had great service throughout the process. Tom is an excellent client advisor whom is extremely knowledgeable, professional, and patient. He makes the pr great service throughout the process. Tom is an excellent client advisor whom is extremely knowledgeable, professional, and patient. He makes the process of purchasing a luxury car extremely easy and enjoyable. I highly recommend working with Tom if you are looking into purchasing a new vehicle, as I know he provides the highest quality of customer service. I will definitely be working with Tom in the future!!! More

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There was No wait when I arrived at the dealership. All of the employees were very Friendly service. The people i spoke with were very Knowledgable and experienced help of the employees were very Friendly service. The people i spoke with were very Knowledgable and experienced help More

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We were extremely pleased with Flemington BMW and our sales advisor Tom Terrill. Tom is very professional and helpful and was a pleasure to deal with. He spent a great deal of time with us prior to ord sales advisor Tom Terrill. Tom is very professional and helpful and was a pleasure to deal with. He spent a great deal of time with us prior to ordering the car, carefully listening and addressing all of our questions. Upon receiving a good deal, we placed the order and Tom kept us fully informed throughout the whole process with updates via email. Upon delivery of the car he thoroughly explained all features of the car. I would certainly recommend Flemington BMW and especially Tom Terrill to others. More

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Tom and his managers were able to set up a deal that another dealer (one we had bought 3 BMWs, 2 new one used, thinking we were preferred customers as they would state) would not address. The last used another dealer (one we had bought 3 BMWs, 2 new one used, thinking we were preferred customers as they would state) would not address. The last used CPO 328IX vehicle we bought from the other dealer was not ideal and resulted in a rather large upside down situation after only 7 months of ownership. We did not mind paying the other dealer about 2k over the norm for the other vehicle since we thought we had always been treated right on are previous two new purchases. But when it was time to address reducing down to 2 cars thus trading in 2 to go to 1 new one...our original dealer balked at it. Tom, when I explained what we were trying to accomplish was able to address the trade-ins and setup a deal up. We were trading in a 2011 550i and a 2008 328Ix for either a 535IX, or 550IX. We ended up with getting treated extremely well and given a good explanation of what we were looking at for the transaction. They found that we could fit into exactly what we wanted within 50-100 dollars of our target. Thus that day we purchased a 2012 BMW 550i XDrive with the Msport package. Flemington BMW will have our future business and maintenance as well. I will pass around recommendations of this dealership without hesitation. They took care of us when a dealership we bought 3 BMWs in 11 months from would not. They have earned our patronage. More

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I had a great experience with Tom Terrill and Flemington BMW, and it is one of my two best experiences visiting a dealership overall in my life. I found online a 1-year old used BMW at Flemington BMW that BMW, and it is one of my two best experiences visiting a dealership overall in my life. I found online a 1-year old used BMW at Flemington BMW that I liked and went to take a look at it. The car looked great, drove great, and had a very good price/mileage. I came back a few days later and decided to buy it. Tom Terrill was the representative who helped me through the process. Tom is very knowledgeable about BMWs and gave good detailed answers to all my questions about the car, including about an issue listed in the Carfax, before I decided to get it. Compared to many other dealer visits, there was no pressure AT ALL(!) to buy this or any other car. After completing the purchase Tom took his time for 1 hour after the dealership was already closed to describe the car features to me. It was extremely helpful to me to get started. This made my experience truly remarkable! I have driven the car for 2 weeks and so far everything is great. I definitely strongly recommend Tom and Flemington BMW to get a car from. More

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I went back to Flemington to purchase another Porsche Cayenne but wait was too long and the price too high. I stopped into BMW to test drive the X5 and was very impressed with the vehicle. I had a 5 seri Cayenne but wait was too long and the price too high. I stopped into BMW to test drive the X5 and was very impressed with the vehicle. I had a 5 series years ago and was very happy with the car. The following week I met with Tom Terrill who worked out the options, and we agreed on the price. Three weeks later I had the car Tom was very patient in going over the features of the car and explaining warrenty etc. My daughter is interested in a x5 and I will reccomend Tom and your dealership More

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This was my first experience with Flemington BMW; I had high expectations for this/my next vehicle purchase and my expectations were met; I called ahead and spoke with Tom Terrill, then stopped down later high expectations for this/my next vehicle purchase and my expectations were met; I called ahead and spoke with Tom Terrill, then stopped down later that day and was able to make a smooth deal by closing time which was appreciated!! More

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in the last 4 yrs, we purchased 4 BMW's with the help of sales associate Tom Terrill who is extremely knowledgeable, friendly, professional and helpful. We would rate the dealership a 10 for quality and se sales associate Tom Terrill who is extremely knowledgeable, friendly, professional and helpful. We would rate the dealership a 10 for quality and service and Tom a 10 as well. More

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