Tom Swedberg

Purchased a car and spent hours there. Was told to come by to do PDI on the vehicle. Quoted 30 mins and left almost 3 hours later. Purchased an EV and when I got my car back it smelled of Was told to come by to do PDI on the vehicle. Quoted 30 mins and left almost 3 hours later. Purchased an EV and when I got my car back it smelled of gas. Staff agreed and their first solution was to put my windows down for 10 mins. Offered me a rental, non ev, but had to put a card down for deposit. They " detailed" my car instead except all they did was put marks on my seats and doors and sprayed ozone. So disappointed amd would 100% go to a different dealership More

by KOSHERBNSLOW75 Verified Customer Verified Customer

Report | Print

Great service . Everyone I spoke with was helpful and friendly. No issues of any kind Everyone I spoke with was helpful and friendly. No issues of any kind More

by R.ROLLINS63 Verified Customer Verified Customer

Report | Print

Hyundai did not stand behind their vehicle my Santa Fe had 114,000 miles on it had a regular oil changes and the engine is blown and I got stuck with the car. I will never buy a Hyundaiproduct again. had 114,000 miles on it had a regular oil changes and the engine is blown and I got stuck with the car. I will never buy a Hyundaiproduct again. More

by Bob Verified Customer Verified Customer

Report | Print

I had a bad experience at the Brandon dealership and Jasmine made up for it. She was fantastic to work with, explained everything without being condescending. Tom was also very helpful. Will definitely Jasmine made up for it. She was fantastic to work with, explained everything without being condescending. Tom was also very helpful. Will definitely be back to Wesley Chapel dealership in the future. More

by smithk1971 Verified Customer Verified Customer

Report | Print

I would give this a 5 but am giving it a 4 because it is very difficult to make appointments online, which is my preferred method. I am forced to call (or visit in person) the service department to make an very difficult to make appointments online, which is my preferred method. I am forced to call (or visit in person) the service department to make an appointment. Other than that, the team did a great job. I was planning on waiting at the dealership while Sonata was being serviced, but Nicholas advised me that it would take about 5 hours to complete the service and had an Uber drive me home and pick me up when it was ready. More

by Joe Harris Verified Customer Verified Customer

Report | Print

I can't say enough great things about my experience at Wesley Chapel Hyundai! From the moment I walked in, I felt welcomed and valued as a customer. The entire team went above and beyond to make the car-b Wesley Chapel Hyundai! From the moment I walked in, I felt welcomed and valued as a customer. The entire team went above and beyond to make the car-buying process smooth, stress-free, and enjoyable. Jose Fernandez and his team were incredibly knowledgeable, patient, and attentive to my needs. They took the time to understand exactly what I was looking for and guided me through all my options without any pressure. Their expertise and genuine care truly set them apart. The finance team was just as fantastic, offering clear explanations and finding me a deal that worked perfectly within my budget. The transparency and professionalism throughout the process were top-notch. When I picked up my new car, it was spotless and ready to go. They even took the time to walk me through all the features to ensure I was comfortable and confident behind the wheel. It's rare to find a dealership that combines excellent customer service with such a friendly and welcoming atmosphere. I highly recommend Jose Fernandez and Hyundai of Wesley Chapel to anyone in the market for a new or used car. I will definitely be returning for future purchases and service! Thank you for an outstanding experience! More

by NIS Verified Customer Verified Customer

Report | Print

I had a warranty tire situation that needed attention ASAP! I was told to come right over and it would be taken care of even though there were appointments for other customers!! I was welcomed and the si ASAP! I was told to come right over and it would be taken care of even though there were appointments for other customers!! I was welcomed and the situation was taken care of!! Very impressed with ALL who took care of my problem!!! Went above and beyond to help me!!!!!!.... More

by JHOUGHTALING3 Verified Customer Verified Customer

Report | Print

I went to get a flat tire fixed and was told by Jasmine that the guy, Aiden Gonzales, who was fixing my tire claims it could not be patched! My bad that I didn’t go back to see for myself if he was tellin that the guy, Aiden Gonzales, who was fixing my tire claims it could not be patched! My bad that I didn’t go back to see for myself if he was telling the truth or not! He claimed I needed a new tire and they had one in stock. Well against my better judgment I went ahead and got the new tire replacement, which Jasmine claimed would have a two year road hazard warranty on it, and seeing that tire has already had two nails in it. Well when I got home and looked at the tire, it didn’t even look like a new tire. After sleeping on it I was told by God to check the year of the tire, which I did and the tire was made in 2021. She sold me a three year old tire, which I’m not sure she knew or should have known at this point, that’s the only reason she got a five. But if she had known I probably would have gave her no stars! I went back today and she wasn’t there but talked to Tom Swedberg, who was really helpful and ordered me a new tire to replace the three year one they sold me, Could I trust these people again, I don’t know at this point, but I feel Tom Swedberg would make it right, but there shouldn’t of been a screw up to begin with such as this that he has to make right with the customer! . More

by KP Verified Customer Verified Customer

Report | Print

The service and communication was on point with Justin Worrel and the team. The mechanics did a quick and professional job by removing and replacing a new transmission. The rental Sarita Alzate departmen Worrel and the team. The mechanics did a quick and professional job by removing and replacing a new transmission. The rental Sarita Alzate department was super helpful and deserve a 10. . Again a 10+ for the team and I understood that they going to expend the garage/workplace to do more quick services, and that will make it for me a YES to go also for a quick oil service without a LONG wait. Thank YOU JUSTIN WORREL AND REAM More

by Andreas Janse Verified Customer Verified Customer

Report | Print

I received amazing service from Selena and the service manager on every occasion I went to the dealership. My last 3 vehicles have all been Hyundai’s and I don’t see that changing in the future. Whateve manager on every occasion I went to the dealership. My last 3 vehicles have all been Hyundai’s and I don’t see that changing in the future. Whatever you pay Selena it’s not enough! More

by TBIRD1701 Verified Customer Verified Customer

Report | Print